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42 Reviews of Bill Walsh Honda - Service Center
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December 16, 2023
Brought in Honda Ridgeline for recall. Max told us vehicle passed punch test and is ordering the part to install to support the gas tank. Parts came in and we worked with Aaron who told Max told us vehicle passed punch test and is ordering the part to install to support the gas tank. Parts came in and we worked with Aaron who told us the vehicle was not even tested last time. That our truck won’t hold the recall due to corrosion but not in the exact spot for recall. He wrote it was unsafe to drive, and refused a loaner because my service dog was with us, which I believe is against the law in Illinois. Before they told us it was unsafe to drive they went ahead and changed the oil for $75.00 on a vehicle they just deemed unsafe. Gave us our keys and let us leave. More
by Ridgelinecorrosion
Employees Worked With
Aron and Max in service department
Helpful January 26, 2023
Stay away from the service department. Very dishonest and try and take advantage of you. Was told to bring it it as it would be covered under warranty then they tried to charge $500 for a Very dishonest and try and take advantage of you. Was told to bring it it as it would be covered under warranty then they tried to charge $500 for a repair that I paid my regular mechanic $38 for. More
by chicagoseller99
Employees Worked With
Service Department
September 20, 2020
I really love this dealer. They are friendly and professional. They get the work done at fair prices with no surprises. Best of all I feel I can trust them. professional. They get the work done at fair prices with no surprises. Best of all I feel I can trust them. More
by S.baker
Employees Worked With
Bridget and Aaron
August 22, 2020
Mandy was phenomenal. She treated me with great respect and helped me out greatly. She was so friendly. I look forward to working with her again. and helped me out greatly. She was so friendly. I look forward to working with her again. More
by Brian
Employees Worked With
Mandy Russo
July 22, 2020
Oil change Mandy is a great asset to your organization. I have been in customer service since 1970. She was friendly, knowledgeable,and showed great concern f Mandy is a great asset to your organization. I have been in customer service since 1970. She was friendly, knowledgeable,and showed great concern for the customer. An overall great representative for Bill Walsh. More
by msquincer
Employees Worked With
Raif Murphy
July 11, 2020
Great Service Made appt for oil change and got in early. Mandy Russo and the Honda team did a great service, fast and friendly. She also said I needed new air filte Made appt for oil change and got in early. Mandy Russo and the Honda team did a great service, fast and friendly. She also said I needed new air filters for the engine an cabin. She explained everything after and she will also get me a coupon for the next 30K checkup in a few months. She's awesome and the Bill Walsh Honda dealership in Ottawa is top notch Thank you. More
by camignone
Employees Worked With
Mandy Russo
June 30, 2020
Stopped in for a oil change and tire rotation, service was super quick, and staff is very friendly. Mandy Russo took great care of us and it's always a pleasure talking to Bill Kudia. was super quick, and staff is very friendly. Mandy Russo took great care of us and it's always a pleasure talking to Bill Kudia. More
by zif11
Employees Worked With
June 11, 2020
Mandy Russo provide me with excellent care and elite customer service. My car was well taken care of by the service staff and if I have any questions or concerns I know I can give Mandy a call. She and customer service. My car was well taken care of by the service staff and if I have any questions or concerns I know I can give Mandy a call. She and the rest of the staff work diligently and are incredible. More
by carolina5eva
Employees Worked With
Mandy Russo
