Bill Walsh Toyota - Service Center

Literally the worst dealership I've ever encountered. They are either the most dishonest or the most incompetent service department anywhere. I brought my brand new Toyota vehicle in for warranty repai They are either the most dishonest or the most incompetent service department anywhere. I brought my brand new Toyota vehicle in for warranty repair (around 3k) miles for some very obvious issues I was able to demonstrate. After waiting in the waiting area for more than 3 and a half hours they did absolutely nothing, said they couldn't replicate any of my complaints (that I had already shown them) and told me the issues weren't covered under warranty but they'd be happy to fix them for me out of pocket.. you know, the issues they couldn't replicate. When I complained they told me I should have taken my vehicle to where I purchased it instead of them. I contacted Toyota corporate who contacted the dealer so their service manager could contact me to address my concerns. Surprise surprise, he never contacted me. By the way, their service manager was contacted by Toyota on several occasions to contact me. He never did. So I took it to the dealer where I purchased it (I bet you can't guess why I didn't buy from Bill Walsh Toyota) and they immediately recognized the problem, ordered the parts, and fixed it under warranty. Toyota corporate later contacted me to apologize and admit that all of the issues I had should have been handled and covered under warranty by Bill Walsh. If Bill Walsh was the only option to purchase and service a Toyota, I'd never ever purchase a Toyota again. And since Bill Walsh practically has a monopoly for new and used cars in Ottawa, IL I'll be sure to spread the word and shop for cars in a different city. More

I always love my experience at Walsh Toyota. I love buying my cars and having them receive their regular maintenance and other services at Walsh Toyota. Katie, Sue, Mike, Jim, Mike S. and so many othe buying my cars and having them receive their regular maintenance and other services at Walsh Toyota. Katie, Sue, Mike, Jim, Mike S. and so many others are knowledgeable, helpful, courteous, and generous. They go above and beyond with their smiles, kind words and thoughtfulness. My Walsh Toyota experience, whatever it may be, is surely to be one of joy. Thanks. More

Katie, Sue and Pat in the service department always provide excellent customer service. They are knowledgeable, professional, accommodating and friendly. The work is completed thoroughly and on time provide excellent customer service. They are knowledgeable, professional, accommodating and friendly. The work is completed thoroughly and on time. I highly recommend the service department at Bill Walsh Toyota. More

Been working with Sue in the service Dept for a few years now & couldn’t be happier. She’s knowledgeable, helpful & great to work with. I’m also doing the snowbird thing which makes things a bit more compli now & couldn’t be happier. She’s knowledgeable, helpful & great to work with. I’m also doing the snowbird thing which makes things a bit more complicated at times, but she’s always handled any issues with that with ease. She’s the reason I keep coming back to this dealership, so when I’m ready to purchase again, guess where I’m going!! More

Prius V - service Excellent costumer service- great facilities and wonderful people to work with. They got my appointment promptly, and professionally. It was a great Excellent costumer service- great facilities and wonderful people to work with. They got my appointment promptly, and professionally. It was a great experience- I like getting my car serviced there. More

Top notch Service department is excellent! Katie consistently provides the best customer service and truly cares that her customers are taken care of. I have a Service department is excellent! Katie consistently provides the best customer service and truly cares that her customers are taken care of. I have always been provided top notch service! More

Great staff. Great quality of work! Very caring, supportive and informative staff. Most qualified technicians. It's a pleasure to be able to rely on such a great company and know the wor Very caring, supportive and informative staff. Most qualified technicians. It's a pleasure to be able to rely on such a great company and know the work will be done as requested. More

All around - great people! Everyone at Bill Walsh was polite and helpful in trying to solve the problem. Explained what was to take place, the estimated cost and scheduling appo Everyone at Bill Walsh was polite and helpful in trying to solve the problem. Explained what was to take place, the estimated cost and scheduling appointments was very easy More

Thanks Good dealership and service department. Highly recommend for purchasing a car or service needs. Friendly and knowledgeable staff that are willing to Good dealership and service department. Highly recommend for purchasing a car or service needs. Friendly and knowledgeable staff that are willing to help. Will continue to return and recommend. More

Great Service and super nice people. Love the great service and everyone is so kind. I have never had problems with anything. Great place to service your vehicle. Easy to schedule an app Love the great service and everyone is so kind. I have never had problems with anything. Great place to service your vehicle. Easy to schedule an appointment. More