Bill White Volkswagen

Bought new 2021 Cross Sport. Good experience with sales. 2 yrs later with less than 17k miles, proximity sensors began going crazy at random times. 2 trips to the dealer they sai Good experience with sales. 2 yrs later with less than 17k miles, proximity sensors began going crazy at random times. 2 trips to the dealer they said no codes and couldn't duplicate problem, so they couldn't do anything. I had 15 videos showing the problem and showing there were no obstacles to set them off. Service manager said they couldn't go by those, and couldn't do anything else 'at this time.' He said VW wouldn't let let them 'dig around' since it didn't return any error codes, even though my videos obviously revealed a problem. So I said, "So your not going to fix it?" "That's not what I said," he said, "you're puttting words in my mouth." I said, "You understand from my perspective as a customer, you are telling me there's nothing else you can do, so that means to me you aren't going to fix it." He said, "Well, that's your perception. That's not what I said." I asked 1 more time, "Are you going to do anything to find the problem?" "Not at this time," So did they fix it? No. So as a customer, no matter what words the service manager parses to keep from saying they won't fix it, they wouldn't fix it. Nice ride that now has annoying alarms that needlessly go off at random times. I would have more respect if he hadn't tried to play word games to keep from saying they wouldn't fix it. Annoying alarms that take over the audio for no reason and annoying experience with customer service. I left a great review and had a good experience buying it. I am NOT typically a complainer, but this is beyond irritating and disappointing. More

The General Manager and sales people are top notch! The office ladies are extremely helpful and knowledgeable! Next VW will be from here!! The office ladies are extremely helpful and knowledgeable! Next VW will be from here!! More

Went in to purchase a vehicle and they were very helpful and did they’re best to help me get into the vehicle I wanted! and did they’re best to help me get into the vehicle I wanted! More

Have purchased several vehicles here - Michael is great to work with & office staff is very helpful. Will continue to shop here ! to work with & office staff is very helpful. Will continue to shop here ! More

This dealership helped me get out of a lease mess with a Hyundai and into a very nice diesel Passat! The salesmen I dealt with were honest and helpful! Office staff was exceptional as well! They have my bus Hyundai and into a very nice diesel Passat! The salesmen I dealt with were honest and helpful! Office staff was exceptional as well! They have my business for good! More

Best car buying experience I’ve ever had. So easy to deal with. I highly recommend Michael and his team there. So easy to deal with. I highly recommend Michael and his team there. More

Awesome experience , makes car buying painless unlike many dealers in our area , the whole staff is very friendly & make you feel at ease , would highly recommend !!! many dealers in our area , the whole staff is very friendly & make you feel at ease , would highly recommend !!! More

The entire dealership is top notch! Couldn't of been a more pleasant experience. I'll be going back for all my vehicle needs. Couldn't of been a more pleasant experience. I'll be going back for all my vehicle needs. More

Shady dealer. Covered up air bag light with a sticker. When asked they simply said we got tired of resetting it. Be warned they don't fix the issues they cover i Covered up air bag light with a sticker. When asked they simply said we got tired of resetting it. Be warned they don't fix the issues they cover it up. More

I bought a used vehicle from them and while I love the car, dealing with them has been horrible. Within a week I had to take it in for service, and they were condescending (management. I do not recomm car, dealing with them has been horrible. Within a week I had to take it in for service, and they were condescending (management. I do not recommend at all. More