I myself, often buy new cars every 2-3 years. Needless to say my research is in depth and often times very time consuming. Nearing the end of my search I stumbled across the Volkswagen CC. I had remembered hearing a commercial on the radio for this dealership and although i had never considered Volkswagen before I thought why not give it a try and see what they have to offer. I located the number for the dealership and called in and a gentleman by the name of Michael Justice answered the phone. He explained that his sales consultants were busy and that he was the general manager and he would be more than happy to help me. This naturally came as a shocked yet pleasing moment because in the past with car dealers if there is ever an issue getting to talk to the manager seemed impossible. Michael was very knowledgeable and before i could tell him what car i was interested in, he asked me a few questions and then personally recommended the CC, he explained that he enjoyed talking with me and that one of the salesman had just gotten through delivering a car and he was going to transfer me. That is when Bill Gardner picked up the phone, told me about what inventory that was on the lot that would fit my needs and be under the budget i was willing to spend (a car dealer that didn't try to milk me for every penny i had... i was shocked again). Bill was very courteous and made sure to schedule a time that fit with my schedule so that i could come in and view the selection and test drive what would become my current vehicle. When I arrived Bill met me at the door dressed professionally and greeted me introducing himself as the man i had spoken with. Living in Arkansas, car shopping in the summer is not fun and to my surprise there was the general manager pulling the car up to the front for me. He walked in and introduced himself to me and said that he has the AC running... Throughout the test drive i learned so much about the car, Bill Gardner explained things in a way that was easy to understand, and he was never once pushy and never spoke down to me. I knew once i parked the car back at the dealership that this is the car i wanted to take home, so i asked Bill about the finance options they offer. He went to a back office and returned with Jason Linson who introduced himself to me as the Finance Manager. Jason sat down at the table with bill and I and explained how things worked and exactly what type of interest and payments i could expect. I agreed and now i was awaiting the contracting. Once in the finance office all of the numbers tend to be over whelming. Jason moved at my pace through the paperwork explaining each and every line before he asked for an initial. He offered me extended warranties and before i could even say know he offered me coupons that he had in order to discount the warranty price. I explained how often i traded, and he understood handed me the coupons and asked that i give them to someone who may be looking for an extended warranty. By the time I had all my paperwork signed and together bill Gardner was waiting outside the office with the keys to my new CC, it had been detailed, a full tank of gas, and my temp tag was already installed. Bill went over all of the features of the car and i since have had no problems understanding the seemingly endless capabilities of my navigation system. All of that was a year ago, since then my relationship with my new dealer has grown and expanded to the courteous members of the service department.I have a couple more years before I will be in the market again, but one thing is for sure, i will absolutely return to this dealership time and time again, and would recommend anyone do the same.