I have a Dodge Ram 3500 Diesel truck that requires an anti pollution additive called DEF (Diesel Emission Fluid). When the Truck was new at 3000 miles 2015, my wife was 1/4 miles from home and accidentally added 1/8 cup of Diesel fuel additive to the Emission Fluid tank. Immediately realizing her mistake she parked the truck at the gas station, walked home and called the Billion Auto's service department and made arrangements to have the truck towed on a flatbed to the dealership to have the holding tank flushed. She was instructed by the service department to go ahead and drive it 45 miles to the dealership and that there would be no way the fuel additive would reach any critical parts based on mileage and consumption and a full DEF tank. Following Billions advice, we drove the vehical to the service department where they confirmed there was a small mount of contaminant and then quoted $6000.00 full DEF system replacement "because the vehical had been driven in and some of the contaminate might have made it into other systems." I had the truck placed on a flatbed and towed to Yellowstone Country Motors. Yellowstone Country Motors disassembled the DEF tank and flushed the parts, reassembled and had me back on the road in an hour for $96 and had been running flawlessly for 30,000 miles
In May 2020, in the middle of the Corona outbreak Billion called asking to preform some recall work that I was told would be 100% covered by warranty, I decided to allow them to work on it in spite of our last encounter to try to support local businesses during hard times. A big mistake. Four days after dropping it off Billion called me and said that there was an error light from the DEF system and that someone had filled it with Diesel fuel, it would not be covered by warranty and cost to fix was $2800.00. Once again I took it over to Yellowstone Country Motors where they ran a contaminate test and found NO Contamination but did find a bad float sending unit. The part was replaced under warranty with a $100 deductible.
Billion Auto has tried to take advantage of us not just once but twice to the total tune of $8600.00 in unnecessary repairs. I cant help but believe that this is a cultural business ethic being demonstrated and I hope the Better Business Bureau and Dodge Corporate will investigate and take appropriate action to protect local consumers.