Billion Auto - Kia of Iowa City

The salesperson Joe was really great. He was so kind and took his time explaining everything. My problem is with Joe's manager, who was so unprofessional and profane. He cursed repeatedly He was so kind and took his time explaining everything. My problem is with Joe's manager, who was so unprofessional and profane. He cursed repeatedly at Joe using the F-word in the middle of the dealership and yelling extraordinarily loudly about absolute nonsense. Joe did nothing wrong! The old guy (Frank, I believe) was just awful! I got so flustered. I almost backed out of the deal because the guy was so horrible to Joe, but I didn't want to affect Joe. If that man is a manager, he needs to be fired! He was the least professional man I've ever met in a car dealership. Five-stars for Joe, but zero for that Frank guy. Billion, you need to fire Frank asap!!! I'm telling people not to go there More

I bought my first Kia there in 2013. Had excellent service but bought my second Kia in 2020 and have regretted it ever since. The personnel and management seem to not care about custo Had excellent service but bought my second Kia in 2020 and have regretted it ever since. The personnel and management seem to not care about customer service anymore. I will be shopping and getting service elsewhere. It's too bad because I used to rank them 5+ stars. More

Told me they were selling me a type s but it turned out to be an lx (difference is safety features that are not visible). they left the body type blank on the contract. I was told we'd do a walkaround che to be an lx (difference is safety features that are not visible). they left the body type blank on the contract. I was told we'd do a walkaround checklist when they delivered it but that didn't happen. also found my supposedly new car had hail damage, 550 miles and other signs of previous use. I am disabled and unable to do a quick inspection... Calls to sales mgr. Lucas Legrand have been unanswered and msgs not returned. Talked repeatedly to salesman Matthew Dirks whose only response was that he would have Lucas call me which hasn't happened. This is day 3. I will update after i hear from my attorney and/or billion. More

No class of a dealership We were trying to workout numbers on a vehicle and they moved the vehicle we were looking at and they weren’t willing to move on numbers and added mon We were trying to workout numbers on a vehicle and they moved the vehicle we were looking at and they weren’t willing to move on numbers and added money to it the deal for mats that were not on the sticker price and wouldn’t take it off the deal. Come to find out that someone else was interested in the car too and so they were not even trying to make a deal with us. This is the worst dealership I’ve ever been too and wouldn’t recommend it if you want a good deal and to actually get a vehicle. They were trying to sell it right underneath us. More

Excellent treatment!! I stopped in unexpectedly to see Warren Birely. He took the time to answer my questions without any pressure at all! Highly recommend seeing Warren! I stopped in unexpectedly to see Warren Birely. He took the time to answer my questions without any pressure at all! Highly recommend seeing Warren! More

Friendly and Knowledgeable Staff I was very pleased with my experience at Billion! They had a very friendly and knowledgeable staff. I felt welcomed and that they really listened. I w I was very pleased with my experience at Billion! They had a very friendly and knowledgeable staff. I felt welcomed and that they really listened. I will be back again for my next vehicle! More

Great dealership ! Had a wonderful car buying experience. Everyone at the dealer was very helpful, from the sales person to the business manager. Thank you for your h ! Had a wonderful car buying experience. Everyone at the dealer was very helpful, from the sales person to the business manager. Thank you for your help! Will definitely use this dealer again! More

Simple and efficient The employees at the dealership we’re friendy and explained what needed to be done with my vehicle. They also were efficient and had me out of their q The employees at the dealership we’re friendy and explained what needed to be done with my vehicle. They also were efficient and had me out of their quickly! More

Great Experience Inquired about a used vehicle on the Billion Website, and had a response very quickly from Kaitlyn. We drove from Des Moines to test drive the vehicl Inquired about a used vehicle on the Billion Website, and had a response very quickly from Kaitlyn. We drove from Des Moines to test drive the vehicle, did not feel this was the vehicle for us. Kaitlyn, suggested another one, but that did not work out either. We saw another vehicle and ended up purchasing that one. Kaitlyn went above and beyond to get us in the right vehicle. She also returned the rental car for us on Monday morning. More