Responsive, professional, competitive. We bought a new 2020 Civic Sport in mid-November 2020, and had a very positive buying experience with Billy Craft Honda. Our salesperson, Katy Baldock, was prompt and professional in communication, and had our vehicle of interest ready for an immediate test drive upon our scheduled arrival. She and her colleague Rob practiced appropriate Covid-19 protocol. Upon deciding to make the purchase, the remaining process was efficient, including the final prep of the car for delivery. This dealership's ability to issue permanent license plates at time of purchase added to the convenience.
Though we have yet to hit 1000 miles on the odometer, our new Civic has exceeded our expectations. Katy has followed up a couple times to confirm our satisfaction post-sale, and it is my impression that this dealership is motivated to create and maintain a positive customer relationship.