Bird Kultgen Ford

Johnny was there to help me every step of the way. Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything un Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything under the hood was good and replaced parts they felt need to be replace before allowing me to leave with it. Very good customer service More

I have a 2020 Ford F150 Lariat 4x4. My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless start, more often than not won’t work unless I’m physically holding keys to dashboard. At times when it starts, it will not go into gear unless I hold the keys up to dash. When driving away no key detected frequently pops up in dash. The first time there they changed something in dash, maybe small change, maybe not. The second time changed antenna on roof, still no change. This last time they couldn’t duplicate and would not take to problem area to diagnose. Said they couldn’t do anything for me. My previous truck, a 2016 F150 Lariat with same keyless system never had an issue. Now I have a vehicle, just out of factory warranty I cannot rely on to start without playing games. I called Ford corporate, they listened to me, but I never got a return call. The last two times I went to BK Fords quick lane for service they did not fill my fluids. The first time I was misled on a price, then noticed they didn’t have enough oil on the check sheet, I was charged even more More

Tara was an awesome salesperson! I would buy from her again! Thank you so much. I would buy from her again! Thank you so much. More

Dissatisfied with sales agent on 02/14/2024. Bad experience but it happened anyways to i. Bad experience but it happened anyways to i. More

I had a great sales transaction with Bobby Morgan and Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered all my questions, and made the process easy. Amanda completed finance. She went over the options available, answered all my questions, explained pieces I didn’t understand, and also made the process easy. More

Amazing and helpful staff. Great experience! Tara and finance were great. I will definitely work with them again Great experience! Tara and finance were great. I will definitely work with them again More

They work with great pride to there customers. Staff are very nice to deal with its customers as well. Staff are very nice to deal with its customers as well. More

Great service! Easy to make appointments, fast service, nice waiting room, and a break from the heat. Easy to make appointments, fast service, nice waiting room, and a break from the heat. More

ATTENTION! !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 T !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 Thanks! More

RUN FROM THIS DEALERSHIP. If I could give less than one RUN FROM THIS DEALERSHIP. If I could give less than one star I would. There are many other dealerships in Waco, literally go anywhere else but here. RUN FROM THIS DEALERSHIP. If I could give less than one star I would. There are many other dealerships in Waco, literally go anywhere else but here. We had the worst experience here. We saw a car we liked online, went in to check it out and test drive it (spent a total of 3 hours doing so), worked out a deal to trade in our car, and put down a $500 deposit and signed a contract to hold the vehicle while it went through detailing and servicing. We were told the detailing and servicing would be done the next day and that we would get a call letting us know when it was ready. After not hearing from them for two days, I finally reached out to see if the car was done. To my surprise, not only was the car not done, but they told me someone else had put in a deposit like we had two days before we had but that they had done it online and they didn't see it in their system until after we had left. They told me the car would go to them and we would be back ups in the case it fell through. They never called to notify me of this situation, I had to be the one to call and find out. I am shocked by their unprofessionalism in making the mistake in the first place and not notifying us of their mistake the moment they found out about it. More