Bird Kultgen Ford
Waco, TX
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 126 reviews
A/C not blowing as cold. Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gav Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gave me an estimate to repair, I asked to break the repairs out separately and I was told " the repairs are cheaper than you buying a new truck". If we would have stayed on topic of these issues, I would have been satisfied; but no, Steven then explained I had the wrong radiator fluid in my truck, along with a leaking front seal - then told me I needed a tune up. I attempted to explain I had all my fluids and service taken care of at Joe Hall Ford in Lewiston Idaho. He was unable to locate any service performed on my vehicle. Then I asked why Quick Lane hadn't detected wrong fluid being installed or the front seal leaking - I have been in twice since I have moved here - he said quick lane was not very thorough in their checks- which really concerns me. When I went to receive my vehicle, then I had an explanation that there was another truck identical to mine but a 250 and they just mixed up all the info. Very Untrustworthy in my Opinion. I have always been an OEM service center, this is the first time I have been taking advantage of, I will have to find a trustworthy service center . More
Johnny was there to help me every step of the way. Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything un Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything under the hood was good and replaced parts they felt need to be replace before allowing me to leave with it. Very good customer service More
I have a 2020 Ford F150 Lariat 4x4. My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless start, more often than not won’t work unless I’m physically holding keys to dashboard. At times when it starts, it will not go into gear unless I hold the keys up to dash. When driving away no key detected frequently pops up in dash. The first time there they changed something in dash, maybe small change, maybe not. The second time changed antenna on roof, still no change. This last time they couldn’t duplicate and would not take to problem area to diagnose. Said they couldn’t do anything for me. My previous truck, a 2016 F150 Lariat with same keyless system never had an issue. Now I have a vehicle, just out of factory warranty I cannot rely on to start without playing games. I called Ford corporate, they listened to me, but I never got a return call. The last two times I went to BK Fords quick lane for service they did not fill my fluids. The first time I was misled on a price, then noticed they didn’t have enough oil on the check sheet, I was charged even more More
I had a great sales transaction with Bobby Morgan and Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered all my questions, and made the process easy. Amanda completed finance. She went over the options available, answered all my questions, explained pieces I didn’t understand, and also made the process easy. More
ATTENTION! !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 T !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 Thanks! More