Bird Kultgen Ford

Great Experience Adam Brown made the truck shopping experience as easy as could be. He was incredibly knowledgeable and made us feel at home. I would highly recommend Adam Brown made the truck shopping experience as easy as could be. He was incredibly knowledgeable and made us feel at home. I would highly recommend Bird-Kultgen to anyone shopping for a new vehicle. More

Terrible service department My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Ou My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Our insurance company took a sample and sent it to an external site for evaluation; it came back as diesel. The truck then sat on their lot for over a week before anyone looked at. When the service department finally looked at it they said it just needed fresh fuel and a new fuel filter. A new filter had been installed approximately one month prior. They did not run any diagnostics on the truck and took 7 days to even look at it or test drive it. The service rep (Leslie) did not call with any updates, and could never provide a clear answer for when the truck would be looked at. She continued to tell me how busy they were when i asked for a timeline.The service department is also closed on Saturday. I would not recommend this dealership to anyone. More

Sales experience If you dread car shopping you need to go see Adam Brown. He will put u in a great vehicle. And at a great price without all the pressure most salesmen If you dread car shopping you need to go see Adam Brown. He will put u in a great vehicle. And at a great price without all the pressure most salesmen put u through! U won’t be disappointed in your experience! More

Exceptional Honest Service Our sales consultant was Ernesto Ramirez! He was fantastic, and knew exactly what we were looking for. He found the perfect escape and f-150 for us. Our sales consultant was Ernesto Ramirez! He was fantastic, and knew exactly what we were looking for. He found the perfect escape and f-150 for us. We couldn't be happier. They were upfront and honest with pricing and financing. They have earned life long customers! Thank you ERNESTO RAMIREZ and the entire Bird-Kultgen Ford Family! More

consumer buy f150 part Rude rude and unpleasherble rude rude service and parts dept rude unamercan they said I'm wasting there time wow they don't value customers rude not A Rude rude and unpleasherble rude rude service and parts dept rude unamercan they said I'm wasting there time wow they don't value customers rude not American rude shame on this rude company I hope they get run out of bisneess More

Trust and Kindness I have been a customer for the past 17 years. I trust one sales person...Tim Pietsch. He has been helping me find the perfect vehicle every time I com I have been a customer for the past 17 years. I trust one sales person...Tim Pietsch. He has been helping me find the perfect vehicle every time I come to see him. He is kind and never treats me like a customer but a friend. He goes above and beyond to find the right vehicle for me and my family. Since I have been his customer for the past 17 years, he has become a manger. He also has an excellent staff. Ernest was very kind during the sale of my new car. I will continue to come back to Tim because I know that he will do his best for me and I can always trust that he is going to get me the best deal. Thanks, Tim. More

Great purchase experience! Dave Thomas thank you so much for helping to make our purchase such a pleasant and fun experience. You were awesome!!!! And Anthony George you made Dave Thomas thank you so much for helping to make our purchase such a pleasant and fun experience. You were awesome!!!! And Anthony George you made the paperwork process and purchase transaction so easy! Thank you guys! We love our Escape. ? More

Incompetent service department Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they said they didn't know what was wrong... Really, what a joke More

Sales I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round prof I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round professional sales consultant he helped me out a lot by pointing me into the right direction of purchasing a new 2016 Ford Fiesta that I love!! More

No follow up Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred me elsewhere. The "elsewhere" lady was very nice and I asked to speak the manager. She transferred me to the manager, but he was not in either so transferred me back to "elsewhere". I told them I would just come pick up my car. Upon arrival to pick up my car they seemed surprised to see me and that I would pick up a car that was a safety hazard to drive. Informed me I should have been given a loaner (rental car), and the original person I spoke told me she would make me an appointment for a rental car which I declined. Upon returning back to work I did get a call from the person I had tried to call twice for service who was surprised I picked up my car as well. I explained to her my situation and that I had made an appointment with another Ford Service center to get my car repaired. She did not understand how they could get the parts so fast. I was just so disappointed in the service and lack of follow through. I like to deal locally as much as I can, but to be honest the people out of town seem to want my business more than they do locally. Love Waco , but not this dealership. More