Bird-Kultgen Ford - Service Center

I have a 2020 Ford F150 Lariat 4x4. My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless start, more often than not won’t work unless I’m physically holding keys to dashboard. At times when it starts, it will not go into gear unless I hold the keys up to dash. When driving away no key detected frequently pops up in dash. The first time there they changed something in dash, maybe small change, maybe not. The second time changed antenna on roof, still no change. This last time they couldn’t duplicate and would not take to problem area to diagnose. Said they couldn’t do anything for me. My previous truck, a 2016 F150 Lariat with same keyless system never had an issue. Now I have a vehicle, just out of factory warranty I cannot rely on to start without playing games. I called Ford corporate, they listened to me, but I never got a return call. The last two times I went to BK Fords quick lane for service they did not fill my fluids. The first time I was misled on a price, then noticed they didn’t have enough oil on the check sheet, I was charged even more More

Great service! Easy to make appointments, fast service, nice waiting room, and a break from the heat. Easy to make appointments, fast service, nice waiting room, and a break from the heat. More

ATTENTION! !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 T !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 Thanks! More

I previously called and left a voicemail for the service center because my cars hands free system and radio shut off. They never called back. I just made a service appointment for a transmission issue and w center because my cars hands free system and radio shut off. They never called back. I just made a service appointment for a transmission issue and was never told it would take days. My husband just dropped it off and they said it would be at least a week before someone could even look at the transmission. Why didn’t someone call us and tell us beforehand? Also, they said there are no loaner vehicles available for us. I bought a brand new car and they can’t find one thing for us to drive in the meantime because it’s having mechanical issues? The sales team here is top notch, the service center however is worthless. More

Terrible service department My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Ou My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Our insurance company took a sample and sent it to an external site for evaluation; it came back as diesel. The truck then sat on their lot for over a week before anyone looked at. When the service department finally looked at it they said it just needed fresh fuel and a new fuel filter. A new filter had been installed approximately one month prior. They did not run any diagnostics on the truck and took 7 days to even look at it or test drive it. The service rep (Leslie) did not call with any updates, and could never provide a clear answer for when the truck would be looked at. She continued to tell me how busy they were when i asked for a timeline.The service department is also closed on Saturday. I would not recommend this dealership to anyone. More

Incompetent service department Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they said they didn't know what was wrong... Really, what a joke More

No follow up Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred me elsewhere. The "elsewhere" lady was very nice and I asked to speak the manager. She transferred me to the manager, but he was not in either so transferred me back to "elsewhere". I told them I would just come pick up my car. Upon arrival to pick up my car they seemed surprised to see me and that I would pick up a car that was a safety hazard to drive. Informed me I should have been given a loaner (rental car), and the original person I spoke told me she would make me an appointment for a rental car which I declined. Upon returning back to work I did get a call from the person I had tried to call twice for service who was surprised I picked up my car as well. I explained to her my situation and that I had made an appointment with another Ford Service center to get my car repaired. She did not understand how they could get the parts so fast. I was just so disappointed in the service and lack of follow through. I like to deal locally as much as I can, but to be honest the people out of town seem to want my business more than they do locally. Love Waco , but not this dealership. More

Wrong Advise, and no appointment! I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to m I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to move up. I thought, "no problem, I'll go over to BK Ford set up a time that I could bring it in and have it checked out. Mind you this is Tuesday. I was told that they are booked for the week and come back sometime next week?? I asked, " Can I make an appointment?" Service Writer - "No just bring it in early." Thinking to myself, its only Tuesday and your already booked, how is next week going to be any different?? I further go on to explain, that I accidentally programmed a MyKey to my car. I asked if it could be removed. The service writer, who was giving me completely contradictory information from what is in the owners manual on how to turn it off, was not listening to what I was telling him. I don't have an admin key to turn off my key! The admin key programmed to the car must have been lost by the previous owner. He told me there was nothing they could do then. I HIGHLY recommend that you not go to this Ford dealer for service. They are SLOW and CONDESCENDING and don't listen to what you are telling them. I will gladly not bring my car her for service ever, not recommend this service department to anyone, and let everyone know about this experience! I will drive the hour and half to Grapevine Ford. I already called them and they have a spot open and ready for me at my convenience. BK Ford should take a note from their customer relations! More

I was completely satisfied with my service visit. Bobby was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and from the service dept. Big kudos to Bird-Kultgen Ford. More

I have used Byrd Kultgen Ford for years. I have found their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the highest customer service. More