Bird Kultgen Ford

Incompetent service department Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they said they didn't know what was wrong... Really, what a joke More

Sales I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round prof I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round professional sales consultant he helped me out a lot by pointing me into the right direction of purchasing a new 2016 Ford Fiesta that I love!! More

No follow up Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred me elsewhere. The "elsewhere" lady was very nice and I asked to speak the manager. She transferred me to the manager, but he was not in either so transferred me back to "elsewhere". I told them I would just come pick up my car. Upon arrival to pick up my car they seemed surprised to see me and that I would pick up a car that was a safety hazard to drive. Informed me I should have been given a loaner (rental car), and the original person I spoke told me she would make me an appointment for a rental car which I declined. Upon returning back to work I did get a call from the person I had tried to call twice for service who was surprised I picked up my car as well. I explained to her my situation and that I had made an appointment with another Ford Service center to get my car repaired. She did not understand how they could get the parts so fast. I was just so disappointed in the service and lack of follow through. I like to deal locally as much as I can, but to be honest the people out of town seem to want my business more than they do locally. Love Waco , but not this dealership. More

Sales My experience was excellent!! I live in abilene, tx and was able to work with them over phone. Very pleased with the customer service over phone and w My experience was excellent!! I live in abilene, tx and was able to work with them over phone. Very pleased with the customer service over phone and when I was able to pick my new car up. I recommend anyone to bird kultgen. My salesman (Ernesto Ramirez) was very good at his job, and friendly. Got me into a 2016 ford escape!! Very pleased with the work he did. More

Wrong Advise, and no appointment! I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to m I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to move up. I thought, "no problem, I'll go over to BK Ford set up a time that I could bring it in and have it checked out. Mind you this is Tuesday. I was told that they are booked for the week and come back sometime next week?? I asked, " Can I make an appointment?" Service Writer - "No just bring it in early." Thinking to myself, its only Tuesday and your already booked, how is next week going to be any different?? I further go on to explain, that I accidentally programmed a MyKey to my car. I asked if it could be removed. The service writer, who was giving me completely contradictory information from what is in the owners manual on how to turn it off, was not listening to what I was telling him. I don't have an admin key to turn off my key! The admin key programmed to the car must have been lost by the previous owner. He told me there was nothing they could do then. I HIGHLY recommend that you not go to this Ford dealer for service. They are SLOW and CONDESCENDING and don't listen to what you are telling them. I will gladly not bring my car her for service ever, not recommend this service department to anyone, and let everyone know about this experience! I will drive the hour and half to Grapevine Ford. I already called them and they have a spot open and ready for me at my convenience. BK Ford should take a note from their customer relations! More

I was very pleased with the whole sales staff. Chad was an exceptional rep for this dealership. He was professional on every level, and I appreciated not being treated like just another commission opportun an exceptional rep for this dealership. He was professional on every level, and I appreciated not being treated like just another commission opportunity. He was open, honest, and responsive to all of my questions and concerns. Overall a great experience with this dealership. More

I was completely satisfied with my service visit. Bobby was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and from the service dept. Big kudos to Bird-Kultgen Ford. More

The Service manger when above and beond to show me the problem they both work very hard to solve the issue with my truck... took photos to show me the problem and help me under stand what to do.. Thank problem they both work very hard to solve the issue with my truck... took photos to show me the problem and help me under stand what to do.. Thanks again More

I have used Byrd Kultgen Ford for years. I have found their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the highest customer service. More

Bobby was very friendly and easy to work with. He called when my parts came in just as he said he would. I appreciate the follow up. when my parts came in just as he said he would. I appreciate the follow up. More