Bird-Kultgen Ford - Service Center

My experience shows BK to be friendly, transparent and free from heavy-handed manipulation. They communicated well and didn't push unnecessary overpriced services. Nice job! free from heavy-handed manipulation. They communicated well and didn't push unnecessary overpriced services. Nice job! More

I got a warm welcome from Bobby Devorsky,including a handshake. We talked about what I needed. Bobby said he would call me and let me know what my vehicle needed and what it would cost. He saw that I go handshake. We talked about what I needed. Bobby said he would call me and let me know what my vehicle needed and what it would cost. He saw that I got a ride home. He called me to say what I needed and the cost,just like he said he would. When the work was completed he saw that I got a ride back to the shop to pick up my vehicle. He greeted me when I returned and explained the work that was done. He walked me to the cashier,thanked me again for my business and we said our goodbyes. I was greeted by the cashier and once again was thanked for my business. By the way,my bill was a few dollars less than the estimate I was given. More

Instant service. Answer to the problems on my vehicles under 24 hours. Exceeded work estimated time frame, instead of two days it took only one. Very honest, even when discussing their own vehicles. Was t under 24 hours. Exceeded work estimated time frame, instead of two days it took only one. Very honest, even when discussing their own vehicles. Was told to stay away from all 6.0 diesel engines and was even advised to sell the one I had due to very high maintenance costs. Honesty goes above everything. Thanks again. Billy More

They were SO very helpful! My new explorer had the cooling fan go out and my vehicle overheated while I was out of town with my 9 month old son. They fixed it then and there so we didn't have to get a cooling fan go out and my vehicle overheated while I was out of town with my 9 month old son. They fixed it then and there so we didn't have to get a loaner and come back from out of town again. The woman who helped me came to check on us multiple times during the hour we were there. Great dealer! More

From meeting Ron all the way through the process he was great,kept in touch , he explained everything , telling me if i had any questions to let him know! Great Job Real Proffesionalism. great,kept in touch , he explained everything , telling me if i had any questions to let him know! Great Job Real Proffesionalism. More

From arrival to departure as usual, I experienced friendly employees, fast service, reasonbly priced and excellent quality of work. I received good advice to help me make decisions concerning the se friendly employees, fast service, reasonbly priced and excellent quality of work. I received good advice to help me make decisions concerning the service I needed. Waiting area was comfortable and coffee was very good. Easy access, quick turnaround time with quality service are important to me and I've always found that to be the norm, both in sales and service, at Bird Kultgen Ford. More

I have done business with Bird Kuktgen Ford since 1949 and have bound station wagon, Van, Tucks, and cars and have received nothnig but the most friendly service. There is no better dealer around and I wo and have bound station wagon, Van, Tucks, and cars and have received nothnig but the most friendly service. There is no better dealer around and I would never buy anything but a Ford. More

I had a problem with my passenger side door handle (the chrome was peeling) along with a few other minor issues. After talking with the service department, I discovered that it wasn’t a warranty fix. Well chrome was peeling) along with a few other minor issues. After talking with the service department, I discovered that it wasn’t a warranty fix. Well the service department found a recall on a related problem with the handle and worked out both issues with the door as well as the others at no charge. Thank you for working with me and keep up the good work. More

My ederly mother had a old farm truck hauled their for and estimate to get the truck running..Leslie called her and stated well it needs tires which will run $500.00, She then said ok..Then Leslie called and estimate to get the truck running..Leslie called her and stated well it needs tires which will run $500.00, She then said ok..Then Leslie called back and stated it needed another $500.00 to get it running..So my mother is thinking " ok " right at a thousand to get it running correctly..So she said yes..Only to get another call from Leslie stating the bill is now at $ 1400.00..and the truck still needs alot of repair..( THIS TRUCK IS A 1992 FORD TRUCK)Can you beleive this..Never have I been taking advantage like this before..Why couldn't they tell her .Hey the repairs will exceed the value of the truck..They could have sold her a used truck on their lot, or a new one..with being honest and not trying to nickel and dime her ..I was and still very angry how they have treated my mother and I'am sure others..They being a dealership should be able to test and evaluate a problem and give a fair estimate before doing anything..And should be able to stand by their work..Leslie has called my mom back today stating they will drop the charges from $1400.00 down to $300.00..I still think this is quite unfair.. With this experience I personally will never buy a FORD from their..Funny my mom was looking at a new Van from their but now has decided not to.. More