Bishop Maserati Alfa Romeo

Very nice people to deal with. The staff at this dealership are excellent. You will not go overlooked, ignored or dismissed here. I was lucky enough to deal with two managers but e The staff at this dealership are excellent. You will not go overlooked, ignored or dismissed here. I was lucky enough to deal with two managers but even the service technician was excellent. Rami had to pick up where another individual left off and although he was pressed for time Rami was really respectful, polite and efficient. Exactly the sort of person I like to deal with. More

Service, repairs, and communication First of all I would like to thank the individuals who helped with the service and repair of my AR Giulia TI. Those individuals being Jose Silva, Ran First of all I would like to thank the individuals who helped with the service and repair of my AR Giulia TI. Those individuals being Jose Silva, Randall Bush, and Jorge Padilla. I first scheduled an online appointment for the 1st year routine maintenance, but about 20 days prior to the appointment I noticed the grill was damaged. I phone the service department and spoke with Evan Sparks who requested I send photos of the damage so that he could speak with the service and parts director and get back with me. I waited for a return call and even followed up a few days prior to the appointment. He wasn’t there on the follow up, but a message was left for him. Again no return call. I don’t think it would have taken more than 2-3 minutes to say we could or couldn’t do it and the reason why. When I arrived for work to be done I was greeted by Jose Silva. He was very polite, courteous, and apologetic. I told him it’s nothing for him to apologize about. He logged me in and we noticed that the repair work asked about wasn’t even logged in. He spoke with Randall Bush about the situation and both arranged to get everything accomplished in a timely manner. They didn’t have the standard grill in stock, but did have a carbon fiber one on display which is actually the one I wanted. Mr. Bush pulled that one off display to be installed. Traveling more than 150 miles one way I was willing to spend all day there. They had everything completed within 4 hours thanks to them and Jorge Padilla’s hard work. I waited on the showroom floor and walked around it and the lot which all had nice looking vehicles for sale. I would recommend this dealership for sales and service, I know they’ll be at the top of my list. More

Small bumps smoothed over by Outsatnding leadership! I was drawn to Essence by an online CarGuru ad for a 2016 4 door Jeep Wrangler Rubicon. I arrived mid morning and drove off the lot early afternoon wi I was drawn to Essence by an online CarGuru ad for a 2016 4 door Jeep Wrangler Rubicon. I arrived mid morning and drove off the lot early afternoon with the vehicle. The facility was beautiful and spotless, the staff, with few exceptions, was very professional. I left the dealership with concerns about minor details of the transaction but was confident they could be addressed in follow ups. However, minor miscommunications and misunderstandings initially caused some delay, but upon contacting Mo, the General Sales Manager, and Kirk, the General Director, my concerns were thoroughly addressed and resolved. They each immediately and personally responded to me and within days all issues were addressed. I can now happily say the overall experience at Essence was a pleasure and I look forward to visiting the facility at my next vehicle purchase. Thank you Kirk and Mo..... More

Very best car purchase experience!! I bought a 2015 Jeep Grand Cherokee from this dealer. I cannot say enough good things about our experience, from sale and financing to the after sale I bought a 2015 Jeep Grand Cherokee from this dealer. I cannot say enough good things about our experience, from sale and financing to the after sale. Brandon,mour salesman, went above and beyond in keeping us up to date on the status of this vehicle, as there was a lot of interest in this car. Danny helped find the very best financing and warranty program for us. He was also instrumental in getting us a really fair value on our trade, going so far as to work in matching a prior quote we had received from another dealer a few weeks prior. After looking at the car carefully before we purchased, we noticed an issue after we brought home. Brandon worked closely with his manager to be sure this was fixed to our complete satisfaction. Picked the car back up today and it is perfect! On top of all that, we've received emails thanking us for our purchase, including one from the Service Manager letting us know when to return for our first service and to be sure to reserve a loaner. Again, fabulous experience! I can't recommend this dealer highly enough!! More

Great experience Friendly, fair, responsive and not your typical pushy car sales experience. I appreciated the honesty and transparency in purchasing my used car. Over Friendly, fair, responsive and not your typical pushy car sales experience. I appreciated the honesty and transparency in purchasing my used car. Overall great experience. More

Amazing! Awesome people, atmosphere, brand! A great place to get a one of a kind unique underrated vehicle. Best rebate discounts nationwide and most versatile Awesome people, atmosphere, brand! A great place to get a one of a kind unique underrated vehicle. Best rebate discounts nationwide and most versatile selection on limited models. All in one package dealer. Somehow they found a way to cover all their bases, which rarely ever happens in this business, so good luck competition. More

Alfa Romeo Stelvio Lease I had been shopping for a new car lease for about 4 months and been in about 6 different dealerships when I emailed Ayman about inventory on the site. I had been shopping for a new car lease for about 4 months and been in about 6 different dealerships when I emailed Ayman about inventory on the site. I gave him all my terms and asked him to please be transparent with me because, as we all know, car shopping can be a huge headache when you get an online price and come in to find it tripled out of nowhere with fuzzy justification. Ayman did nothing of the sort! He immediately gave me a candid, straight forward price online, and when I can in to purchase, he honored it and found me an even better version of the car I didn't see online! I've purchased around 10 cars in my life, but this was my first lease purchase. Ayman really made the experience seamless and extremely easy. There were no "smoke in mirror" moments of weird math and overpriced monthly notes. Cannot say enough good things about how easy this car purchasing experience was! AND - The price was the best I could have ever found!!! More

Great Experience! Highly Recommend! Ayman and the team really made the experience seamless and simple. Buying a car can be overwhelming, but Ayman made the process extremely easy. I high Ayman and the team really made the experience seamless and simple. Buying a car can be overwhelming, but Ayman made the process extremely easy. I highly recommend Essence Maserati Alfa Romeo. I will definitely do business with them again. Thank you again! More

Easy, fast, and top-notch service for my Alfa Romeo I made an online appointment after damaging an internal component (my fault--not on warranty) and Evan worked with me to repair it and saved me almost I made an online appointment after damaging an internal component (my fault--not on warranty) and Evan worked with me to repair it and saved me almost $2000. He said 3 of his technicians solved the problem with available parts versus replacing the entire component. I enjoyed their air conditioned waiting area and was in and out in less than an hour. Top marks and definitely not your typical dealership experience!! More

Service-Ghibli Evan was courteous, polite and efficient. Overall pleasant experience. If I were to be critical, I would say that the waiting area could be improved Evan was courteous, polite and efficient. Overall pleasant experience. If I were to be critical, I would say that the waiting area could be improved when compared to other dealerships. More