Bishop Maserati Alfa Romeo

Engine Light on service Service experience is bad - here is why. Greg was great on the service part but the over all experience is sub par: 1. I did not have a loan car - I Service experience is bad - here is why. Greg was great on the service part but the over all experience is sub par: 1. I did not have a loan car - I had to get a rental, get the alfa towed and was a mess 2. The dealership is 40 miles from my place - I was told it will move to Grapevine when I bought the car -but no trace of it I spent 2 hours getting the car since there were no cars in my area, had to Uber to a place were car was available, then after two days had to return car and 1 hour uber to dealership. Here is what could make it easier: 1. Loan car would make it easy or on location rental 2. Better dealership location Fantastic car - crazy service experience. More

I found the car I wanted online and scheduled a time to see it. That was when I was put in touch with Ken and it was a good decision. He was understanding and wanted to get to know me... not just sell me a see it. That was when I was put in touch with Ken and it was a good decision. He was understanding and wanted to get to know me... not just sell me a car. He stayed on top of the car deal as it moved threw the stages and if anything came up he was notifying me. He knew I worked alot so he wasnt trying to blow me up and let the deal go its pace. I'm very blessed to have been put in touch with Ken. As a first time buyer, they made the process very easy. Thank you! More

The service team at the dealership are amazing - Carson, Greg, everyone is wonderful. They helped me with my Maserati and worked around my schedule when I was pregnant and couldn’t make it to the dealership Greg, everyone is wonderful. They helped me with my Maserati and worked around my schedule when I was pregnant and couldn’t make it to the dealership. More

Maintenance Work Can't recommend Jeff and his service team enough. The best service ever from start to finish. Kept me informed every step of the way and everything w Can't recommend Jeff and his service team enough. The best service ever from start to finish. Kept me informed every step of the way and everything was done and delivered on time as promised. I'm a very hard person to impress and Jeff and Essence are impressive. More

Staff was friendly and helpful.We did not feel pressure Staff was friendly and helpful. We did not feel pressure at all to buy. Car was detailed before purchasing. Would definitely recommend To others. Staff was friendly and helpful. We did not feel pressure at all to buy. Car was detailed before purchasing. Would definitely recommend To others. Thank you. More

Luxury dealership with NO luxury customer service Promises broken by management with no accountability. Don’t waste your time shopping here. Customer service is lacking in heart, integrity, and prof Promises broken by management with no accountability. Don’t waste your time shopping here. Customer service is lacking in heart, integrity, and professionalism. I bought a Pre-Owned 2011 E-350 Cabriolet and paid cash. This was to be a gift for my son who just graduated college. Our test drive revealed the driver seat control was sticking and not allowing an upright position. Not a SAFE feature for my 6’6” son who was driving literally from the back seat with this default. My sales person Al (who we really liked) brought this to the attention of John Cooper. He was very nice and looked at the couple of issues of concern and said they would repair them. I even sent an email stating our conversation and that the sale was contingent on the seat being repaired. I bought the car, however, when picking it up a week later and after an hour of paperwork , I learned the seat issue was NOT fixed. My salesman Al went to get management (again), now a new person named Carson. He said to give him 30 min to look into the issue. I never saw him again. 45 min later another manager came out, Adam. He was condescending and talked down to me stating he sat “fine in the car” and that that particular model – 2 door Mercedes does not go to the upright position. What? I asked then why did the passenger side go straight upright? Plus, I owned a Mercedes and knew this was a ridiculous comment. I sat another hour in waiting room. I now called 2 dealerships who informed me that I was being lied to. That the seat should go to the upright position on a 2-door. Definitely a SAFETY issue. I went and explained this and Adam told me that I was buying an older car and that was common to have issues. He completely downplayed my sale and told me that it states on the internet that I was buying ASIS. I could not believe the way I was being treated and spoken to. I was literally sick to my stomach and very upset. I asked for my money back and waited another 30 minutes to get it. All in all, 3 hours of a roller coaster ride and no car for my son! Craziest experience I have ever had! More

Professional, friendly, very satisfied Jeff took care of us very nicely. Expected about 4 days for service/repairs. Done in 2 days. Gave us a loaner. Car cleaned inside and out when I picke Jeff took care of us very nicely. Expected about 4 days for service/repairs. Done in 2 days. Gave us a loaner. Car cleaned inside and out when I picked it up. Very pleased with our experience. More

Purchase of Maserati Ghibli S Q4 from Essence Maserati I enjoyed working with Jillian and Rami on the purchase of my new Ghibli. They were very reasonable and easy to work with. I never felt pressured at a I enjoyed working with Jillian and Rami on the purchase of my new Ghibli. They were very reasonable and easy to work with. I never felt pressured at any point. Amanda in finance was also very helpful explaining all of the financing options and terms. All in all a great experience. -Michael More

Wonderful Customer Service and Quality Vehicles We purchased a 2019 Grand Cherokee Trailhawk from Essence with Ken Workman. We saw our vehicle online and called to ask questions. Ken was always res We purchased a 2019 Grand Cherokee Trailhawk from Essence with Ken Workman. We saw our vehicle online and called to ask questions. Ken was always responsive to our calls and questions and worked to make sure everything was ready when we arrived at the dealership. Our paperwork was completed quickly. Our Jeep was pulled up right to the door and had been detailed and gassed up for us. It's the little things and quality people that make dealerships stand out and Essence has definitely mastered these. Would gladly purchase from them again. Side note: Our Jeep was sold to us at an amazing price! More