Blackwell Ford Inc. - Service Center

Customer Service Is Crap I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the option to ask for a loaner/rental, which would be nice, but an oil change and tire rotation shouldn't take more than what 30-45min. I could wait that long and work in the lobby. So, I walk into the Ford "quick" lane center and say "Hello, I have an appointment a 8am for a oil change and tire rotation". In which they say "But, we don't accept appointments, you just bring your car in and drop it off, right now it is a 4 to 4.5 hour wait". I just refer to the appointment that I made, how I made it online, how I have received about 6 reminders through email and text that I have an appointment this morning, no luck. So I ask to talk to the manger, in which he basically just tells me the same thing, we don't really have appointments, your just supposed to drop your car off any time. So again what is the point of making an appointment here. Apparently to let them know that you are going to be dropping your car off at that time????????? Has anyone ever made an appointment/reservation at a restaurant, showed up at that time, and then been told sorry it will be about a 2 hour wait, but thanks for letting us know in advance that you were going to be here at this time? No, because the whole meaning of appointment is to schedule a time to have it done, so that you do not have to wait. I basically just asked if there is anything he would do for me (loaner car, start my oil change now, etc...), the manger said "No". So, i walked out and said anywhere else that I go and make an appointment, i show up at that time, and 30-45mins later I am out of there. More

Missed Opportunity ANYONE CARE???????? Please tell your service department that they are in SALES. Fixed my car, then came back for same issue, wanted more $$$ to diagnose further. Then Please tell your service department that they are in SALES. Fixed my car, then came back for same issue, wanted more $$$ to diagnose further. Then I was argued with by "the manger". Seriously? I will never come back to your service department, nor look to purchase a vehicle from you. I will tell all of my friends in Plymouth to avoid you at all costs. Jennifer "the manger" Terrible terrible service. More

I've leased my 2nd Ford from Blackwell Ford I just recently leased a 2017 Ford Fusion, and am very pleased with this car. Brent Dix should be commended for his professional help and knowledge fo I just recently leased a 2017 Ford Fusion, and am very pleased with this car. Brent Dix should be commended for his professional help and knowledge for helping me obtain this vehicle. More

Worst Experience Ever My experience at Blackwell Ford unfortunately was the worst experience I've ever had at a dealer. I brought my 2012 Ford Focus in to be looked at for My experience at Blackwell Ford unfortunately was the worst experience I've ever had at a dealer. I brought my 2012 Ford Focus in to be looked at for the repair I've already had done (due to recall) back in 2014. I knew this was the same issue since my vehicle already had this problem before. I explained this to the service advisor Brendan Miller stating I've had this problem in the past, he looked it up and said "yes I see you've had this repair done at 97,000 miles in 2014. I will see if this is something that can be covered since you're now at 124K miles". Never stated that there would be a diagnostic fee - which I didn't believe there would be one since I came in WITH the diagnosis of the vehicle. When I received the call back from Brendan, of course this was something that is now no longer covered due to my mileage. How can that be since I have already had this repaired once due to recall and now the SAME problem is happening again. No answer, other than this will be a $1530 repair and if I do not repair my vehicle it will ruin the transmission. I have had a previous experience with Lakeview Ford in Battle Creek and it was marvelous. I will never go to Blackwell Ford EVER again, and unfortunately will never purchase another Ford car due to Ford not owning up to their faulty mechanics and taking care of their customer base. More

Terrible customer service and service We took my car in for a recall which involved the reflashing of the transmission software. I have had this done before and it took about 1.5 hours. T We took my car in for a recall which involved the reflashing of the transmission software. I have had this done before and it took about 1.5 hours. This time my car was there all day and they never called me. I called them early afternoon and they said they hadn't started on it because their Internet was down. I called 2 hours later and they said the same thing. Before 5:00 I called again and no one answered. We finally went to get my car. They wanted to keep it another day, but I said I couldn't because we were leaving town. I made another appointment to finally do the reflashing. I waited there this time. They finished I'm an hour. I was driving out of their lot and the transmission was so jerky I almost turned around. I went home and let my husband, who used to work in transmission design, test drive the car. He said it had many transmission issues, including rolling backwards at a stop with a slope. That is a huge safety issue! We took it back to Bkackwell and they listened to what we described and said it would be 2 + months until they could do the work on it. We called another dealer Bill Brown and they will do the work in 2 1/2 weeks and give us a loaner. We will never ever go back to Blackwell Ford. I would have given them a zero if I could have. More

Service Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next veh Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next vehicle from Brent.. More

Took car in to have rattle looked at along with fluid change. Richard called to tell me that the rattle was a exhaust issue and would be cheaper to fix at outside muffler shop. great info and nice to kno change. Richard called to tell me that the rattle was a exhaust issue and would be cheaper to fix at outside muffler shop. great info and nice to know he was looking out for my wallet. Have been going here for years and am never sorry. More