"I came in interested in a vehicle I saw online and Serjio..."
I came in interested in a vehicle I saw online and Serjio was there to help me every step of the way. The entire staff at Blade Chevrolet was very professional and helpful. I will definitely recommend Serjio and Blade to anyone I know in the market for a new vehicle.
"Superb service..5 stars for Ernie"
Professional, really pleasant and excellent quick and easy service with Ernie. Needs a raise! Helpful, informed and informative and kept us informed at every step. Took it in at 8 and it was ready by noon! Ernie was the best!!!
Employees Worked With
"I am an essential worker that works nightly 12-hour..."
I am an essential worker that works nightly 12-hour shifts. When I found what I believed was great deal on a pre-owned car at Blade Chevrolet, I quickly made arrangements to have my afternoon-to-morning shift covered based on my conversation about the vehicle with the salesman. Over the phone, the salesman named Quentin explained they were seeing customers on an appointment-only basis due to COVID-19 governmental orders. I immediately made an appointment with Quentin and drove up to Mount Vernon to test drive that morning.
Upon arriving at the dealership, Quentin greeted me (without donning any PPE) and said that “a lady had just walked in 15 minutes ago and bought the vehicle”. In a classic bait-and-switch, he explained that he had two other cars to show me. I was speechless. Blade Chevrolet should’ve honored our appointment or immediately called to cancel once they had sold the vehicle. Instead they chose to put themselves first and customers second.
I contacted the manager of Blade Chevrolet, Jon Kowalczyk, prior to writing this review in a naive attempt to resolve the matter. I asked to be reimbursed for the wages I lost that day. All he offered was a trite apology, a series of excuses, and a small sum (typical of what many dealers hand out when soliciting test drives for cash); all of which I declined.
Blade Chevrolet will likely reply with what appears to be a sincere response intended to make them seem concerned or willing to resolve the matter. This is simply more disingenuous manipulation designed to win customers over without changing their underlying business practices. Car dealerships have a uniquely bad reputation and Blade Chevrolet is no exception.
Employees Worked With
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