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Blade Chevrolet, Inc. - Service Center
Mount Vernon, WA
26 Reviews
26 Reviews of Blade Chevrolet, Inc. - Service Center
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February 09, 2017
Service was OK BUT I took my spark in for the free oil change and commented on a letter I received from them regarding my interior filter that stated it needed to be ch I took my spark in for the free oil change and commented on a letter I received from them regarding my interior filter that stated it needed to be changed. The lady told me that it wasn't time to change it and that it wasn't free. I told her I wanted the oil changed and that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time. I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he said he didn't have a mechanic available but that he would check to see if it was just a bulb. He told one of his mechanics to put a new bulb in it and then took my car out and washed it they went the extra mile and I walked away a satisfied customer. I will be taking my car back to Dwayne Lanes from now on. I felt like they appreciated me coming in. More
by Eddie Hardie
Employees Worked With
Don't remember name
May 03, 2016
Awesome Dealership - Highly Recommended I am late inputting in this review, however, Blade Chevrolet is one of the Top dealers in the Seattle area and let me tell you why! I purchased a 201 I am late inputting in this review, however, Blade Chevrolet is one of the Top dealers in the Seattle area and let me tell you why! I purchased a 2015 Chevy Silverado 3500 HD and it is everything and more then what I expected. Joe was an awesome salesperson that was attentive to me needs in the search for the right vehicle. I love this truck… I enjoyed working with Joe - Salesman, Eric - Finance and Juan - sales manager so much, that I came back and bought another vehicle in December for my daughter. It was a 2008 mini with 64000 miles. One month after buying the vehicle the motor self-destroyed when the camshaft chain broke. The repairs bill was to be 12,000 dollars; this was well above the amount I paid for the car. My daughter had the car in California while she was attending school; I was at a loss on what to do, especially when the dealer in California said I had no drive train warranty? So, I called warrant forever and they told me they would not cover the loss that Blade would be responsibility since; I only had the car for a month. Now what? So, I then drove to Blade Chevrolet and spoke with Juan and Joe they immediately said let us make some phone calls not to worry that we would get this taken care of. They sent me to the service department where I met Tom the Service Department manager, who then took charge of the situation. He guided the repairs and interfaced with the dealership in California, removed all of my stress. Ending result, motor replaced, rental car for my daughter and many phone conversations where he updated me regularly on the status of the vehicle and answered many of my questions. I am a customer for life. Thank you all for standing behind your product and services. Drive to Blade and see for yourself! More
by MarshelH
Employees Worked With
Other Employees :
Eric in Finance, Tom in the Service Department , Joseph Lotze
October 22, 2015
Last time I go here for an oil change! 1hr 40min later! I had an appointment for 12:30 and did not receive my keys until 2:10. I was informed by the check in person that it would be an hour to an hour and I had an appointment for 12:30 and did not receive my keys until 2:10. I was informed by the check in person that it would be an hour to an hour and 15 min. That was perfect since I needed to be in Sedro Woolley by 2. At 1:55 I had to ask the service desk when my car would be finished. She informed me that my car was in the wash bay. It would be done in 5 minutes. Then a gentleman piped up and said an oil change is normally 1:15-1:30. I said, that's not what I was told. Then the lady proceeded to say it took longer because they had to "run out" and get my wiper blades that I requested. Had they informed me that it would cost $60 for my wiper blades and that it was going to be another 15min to "run out" and get the wipers, I would have kindly said, "don't worry about it". Their communication to their customers needs a little help. More
by BWeide
Employees Worked With
Kara and Service Department
February 25, 2014
It is not very often that you come across great customer service these days. But Carl and his team in the service department have it down. Me and my wife are so appreciative of there commitment to taking ca service these days. But Carl and his team in the service department have it down. Me and my wife are so appreciative of there commitment to taking care of the customer. We had nothing but horrible service at the dealer that we purchased our RV with. We have since recommended this dealer to 2 friends that have purchased RV's at Blade. When we upgrade to a Class A in the next few years, this is who we will be buying it from. Keep up the great work. Thank You, Gary and Keri Kirby More
by Garykirby
Employees Worked With
Carl, Rv Service Manager
September 04, 2013
Thank you Dan and Mechanic 39. You alleviated my concerns about too much oil in crankcase and did it in a very professional manner. I appreciate your caring approach to customer service. Michael L concerns about too much oil in crankcase and did it in a very professional manner. I appreciate your caring approach to customer service. Michael Low. Job 624, Invoice 61765 More
by seasport24
Employees Worked With
Dan, Service Advisor and Tech:39
May 22, 2013
Randy worked with me to significantly reduce the cost of repair by examining various alternatives to determine the most cost effective approach. He got my car in right away and the challenging repair done repair by examining various alternatives to determine the most cost effective approach. He got my car in right away and the challenging repair done while I waited. Having traveled from another city Randy's commitment to customer service is excellent! More
by ddouglas211
Employees Worked With
Randy Friedrich
November 26, 2012
Great service friendy staff always get your car when promised.If there is a problem Jason sees that it is done correctly Iam completely satisfied with Blade chevrolet. promised.If there is a problem Jason sees that it is done correctly Iam completely satisfied with Blade chevrolet. More
by Roger Martin
Employees Worked With
Jason, Erik Adams
August 29, 2012
2 and 1/4 hours to do an oil change. An hour and a half in i went to reception area and told them to forget the wash as i needed to leave. 10 minutes later service man came out and asked it I wanted them in i went to reception area and told them to forget the wash as i needed to leave. 10 minutes later service man came out and asked it I wanted them to forget about the safety inspection. I said yes thats fine. That right there leads me to believe they hadn't even started the oil change. Either they need faster mechanics or a better system for booking oil changes. Very disappoointed in Blade Chevrolet. This is not the first time I have had problems, but the first time I have heard of Dealer Rater. More
by kiwikerry
Employees Worked With
Service Dept
April 08, 2012
Did not listen to the issue or problem. Ignored past service record and intent of visit. Did not address original issue and had the same problem when we had been told the issue had been solved and did n service record and intent of visit. Did not address original issue and had the same problem when we had been told the issue had been solved and did not exist when we came to find out the Service Manager did not pass along any of the information relative to the problem. The issue was demonstrated to still be happening the moment we picked up the vehicle so we had to leave it another day so a one day visit became a five day visit. In the end we wasted our time, effort, and when we mentioned our displeasure our concern over the poor service and follow up was met irrevenrance and disavowed with no concern. Blade Chevrolet plainly did not care. More
by exGMfan
Employees Worked With
Jason Vitson
