Blake Fulenwider Chrysler Dodge Jeep

Best salesman ever Buster is by far the best salesman my husband and I have ever used! We've bought 6-8 pickups through him and refuse to use anyone else! Buster is by far the best salesman my husband and I have ever used! We've bought 6-8 pickups through him and refuse to use anyone else! More

2006 Dodge Mega Cab with 62,000 miles...Initially when I took the truck in to find out why the A/C wasn't cold, the service welcome was lukewarm at best. The service "rep", Jake, didn't call me after three took the truck in to find out why the A/C wasn't cold, the service welcome was lukewarm at best. The service "rep", Jake, didn't call me after three days so I called him to find out the status of the repairs. THEY knew the Freon had leaked out but didn't know where the leak was yet. I got a lot of excuses about WHOEVER worked on my truck in the past, which was THEM, had not put things back together right. I find that excuse REALLY hard to believe because the A/C worked four years before the compressor went out n I had it replaced n it worked fine for a couple of years. Then the A/C began just cooling on the driver but not in any of the passenger areas. Then it stopped cooling completely after having my oil changed at the Eastland service department n asked them to check the Freon. BOTTOM LINE I WAS TOLD THREE DIFFERENT TIMES OVER A 3.5 WEEK TIME PERIOD MY TRUCK WAS REPAIRED n paid a total of $2700. When I contacted the GM & Owner they were both defensive about not being able to fix every problem that comes in. The GM, Cody Foster, told me it would be best if I take the Truck elsewhere for repairs. I said that was my intention but I needed a full refund for the what I paid. He said that wasn't going to happen because THEY did work on my truck. I hung up n filed a complaint with the BBB, I added my Google comment to the other people who had the same problems with this dealerships service department BUT DID NOT GET THEIR money back. I shared this whole mess with a dozen or more social media sites. I know I will get my money back, eventually, even if I have to go to small claims court. NO ONE should have to go through this type of experience on ONE of the MOST EXPENSIVE items you will buy in your lifetime. This dealership is NOT service oriented... More