One of the things that helps the whole process is to know what you want and how much you are willing to pay. With that in mind, I had an easy time at the dealership, purchasing a pre-owned (certified) vehicle. I came in around 10:30 am and after test drive, information gathering, a bit of negotiation, paperwork, trade-in, etc. I was out the door with my new car by 1:30 pm. Dustin was knowledgeable, and Dan was clear and easy-to-work with. I would recommend this dealership!