Bloomington Chrysler Jeep Dodge Ram

Experience was pleasant and there was no pressure to purchase. As prices are listed and “are what they are”, no need for any haggling purchase. As prices are listed and “are what they are”, no need for any haggling More

One of the sales guys that I really like reached out to me about getting a newer vehicle. Sent me the link for what they have for larger SUV's. When I went to look at one a couple of days later it was $20 me about getting a newer vehicle. Sent me the link for what they have for larger SUV's. When I went to look at one a couple of days later it was $2000 higher than what the original link was. My salesperson that I like wasn't there, so I ended up working with somebody else. And when I mentioned the price, they said they would honor the price that I saw previously for that day. I sent the Sales Mgr an email later that day and said, I'll take it and would be stopping in the next afternoon. I also stated that I wanted my original salesperson to get credit for the sale as they're the ones that brought me in. I received an email back that said, sounds good and yes, my original salesperson will get the credit for the sale. I received another email a couple hours later that said, sorry, we have a pending sold on this vehicle. We will let you know if it changes. Basically, they got a better offer and didn't want to offer the $2000 off that they originally gave me. Not sure where the "I'll take it" got lost in translation that I was coming in to buy it. I've had a problem with their service department and now with their sales manager, I won't be back. I found a vehicle at Jeff Belzer's in New Prague, and they were extremely professional. And that's my dealer of choice now. More

Absolutely horrible customer service. I would never do business with this dealership. We have a Jeep Wrangler that leaks from the roof when it rains. Multiple dealerships told us to bring I would never do business with this dealership. We have a Jeep Wrangler that leaks from the roof when it rains. Multiple dealerships told us to bring it in while the issue was actively occurring so they could see the drips. We brought it in this morning after rain last night, but the service department wouldn’t even look at the vehicle. Instead, they said we could leave it there for two weeks and they would take a look. Great—thanks for the help. More

Great service from the time I dropped my car off and had it repaired and picked up. it repaired and picked up. More

If you enjoy waiting a month to have your vehicle returned damaged, dirty, and still broken, then Walser Bloomington is the place for you. After thirty days, they finally admitted they actually do no returned damaged, dirty, and still broken, then Walser Bloomington is the place for you. After thirty days, they finally admitted they actually do not know how to fix the issue I brought it in for. I was left with an unfixed vehicle and a month of wasted time. To add insult to injury, they managed to scratch my car's interior and exterior, then attempted to hide a subpar paint job without my knowledge. Management's official position is a cowardly joke: they "won't admit fault" but offered to fix the damage for free. We all know you don't offer free bodywork for damage you didn't cause. Furthermore, their technicians had the audacity to unhook my professionally installed dashcam and leave it dangling. Since I cannot re-install it myself, I am now out the $200 installation fee thanks to their "service." Their technicians are incompetent, their management lacks a spine, and their business ethics are non-existent. Save yourself the headache and find a dealership that actually respects its customers and understands how to repair a vehicle. More

*Bloomington Jeep* Amazing service from the moment you walk into the door. My purchase experience started online with some scouting of a newer Jeep that fit what I was looking for. First interaction, to t walk into the door. My purchase experience started online with some scouting of a newer Jeep that fit what I was looking for. First interaction, to the point of sale, and follow up out the door was amazing. Highly recommend this team from the front house staff to the service department. Cody (Salesman) is professional, courteous, and was accommodating. Above and beyond on customer service, communication, and going the extra mile for the customer. This young man deserves praise, career promotion, and hopefully stands out to his management. Ben (General Sales Manager) & the auto loan specialist were top notch with customer experience, timeliness from arrival to point of sale. Updated Service Needed for 12V battery after 68c recall. Service department is ran exceptionally well, keeps you well informed, has amazing wait area, and was professional/top notch thru the whole time waiting for battery replacement. Also huge shoutout to sales team when I arrived addressing the symptoms of the issue. Look forward to interactions/hopefully only preventive maintenance going forward. More