Bluebonnet Chrysler Dodge

Where's my $700.00 cash that was miss placed. Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arri Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arriving, I spoke with Jose and told him I did not want to buy rental. He SOLD me not only a rental but a pre-cert. ford fiesta, vin. 3FADP4EJ2DM215779, 2013 model. I thought being a female that something's had changed about our treatment in places like this. I found out, it was no different. I bought the car since I had a standard for 17 years and my body just couldn't handle the shifting anymore. I informed Jose that I was using my car and $700.00 IN CASH as down payment on my car and that I forgot my title and would bring that on Saturday. Long story short, went into finance to start paperwork and the cash was in a bank envelope and placed it on the guys desk. Paid another $92.00 and some change to bring it down to $9,500.00 even. On the way home I noticed there was a problem with the engine as if the car wanted to die. Went back the following Wed. 2-24-16 for Jose to check it out. I had received a call from Jose about the $700.00 in cash. Informed him of what I did and the guy picked up all the paperwork and put it in an envelope. When we met with the main manger, the finance guy and Jose Soria, the finance guy said that I was going to bring the money in that Sat. with the title. Why would I take $700.00 IN CASH HOME, to bring it back????? REALLY? So, buy the head manger, I was told to go home a look in nocks and cranes or between the wall and bed to see if that's were it fell. I told him how could it have fallen at home, when I sat out in the parking lot counting the money. In the mean time, the finance guy didn't talk---HE started --BY YELLING---"YOUR A LIAR!!!!" Very professional dude. Sad thing is, there were FIVE guys standing outside the door listening to all this and the sad thing----- an OLDER LADY who was a CUSTOMER standing there hearing all this. What a SHAME. No many ever found, took me over a week and a half to get my car back, Jose Soria said they sold it, I told him it was against the law to sell a car without the title he said they could. I still have my contract that states I paid the $700.00, the trade in and the $92.00 and change that both ME and the FIANCE GUY SIGNED. To this date, I still don't have the $700.00 that was missed placed, they wanted me to give them another $700.00 or have it placed on my payment and during this WHOLE time, where is my CAR. AS stated, I finally got that back, still waiting for the $700.00. I will be seeking legal counsel in this matter to try and get the $700.00 in cash back that was misplaced. Good NEWS: I forgot to place a stamp on the envelope, so I THANK God, I got the title back. So bye- bye to part of that money that was my income tax check. Now I own a NISSIAN 2016, a Nissan as I wanted at first, couldn't put the $700.00 cash down like I would have like to since they STILL haven't found it, BUT NISSIANS RULE. As for the 2013 PRE.-CERT ford fiesta good and ready to go??? Yeah, it stood up to the FORD name. I was almost a FOUND ON ROAD DEAD when it almost staled on me going home from work in Austin. More

great dealership I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pr I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pressure, just a great experience. Jacob Campbell was the Finance Manager who helped me negotiate a lower interest rate on my loan, and was very patient with all my questions. I left the dealership happy with the deal and the car. Great job guys, thank you. More

Amazing They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge! They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge! More

Awesome Treatment I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a coupl I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a couple trucks on bb's website. When I arrived at the dealership "Big Al" took me to the vehicles and was incredible! The next morning I drove home in our 2013 F350. The service at their used lot is excellent and I will drive the 14 hours to work with them again! More

Well to start off, the initial sale was moderate to say the least. The sales rep knew little to nothing about the car itself (despite claiming his daughter owned one) and when I would point things out (sma the least. The sales rep knew little to nothing about the car itself (despite claiming his daughter owned one) and when I would point things out (small crack in the windshield, sunroof didn't close properly but it opened fine, didn't know how to shift out of manu-matic) he would just chuckle and shrug them off. I should have said no deal right there. Despite my gut I went ahead with the sale and during said sale I presented my financing to which they replied let me see if I can do better, another thing I should have said don't waste your time with. The next few weeks i got letters from 6 different credit agencies stating they had inquired my credit to see about financing. THANKS FOR THAT GUYS! After I got the car home I was happy. On the 4th day after the sale I went out to my car to go to a lunch meeting I had. Lo and behold my car would not start. This was on sunday. I called them FIRST THING 8am monday morning and the secretary said "oh everyone is in a meeting I'll have them call you back" So I gave her my number and expected a call within the hour. 9:30 rolls around I give em another call. Everyone was no longer in a meeting and now they just decided to not call me back. So I talked to greg and told him the issue to which he replied let me talk to the sales manager. 11am I havent heard anything back so I called them and long story short he kept asking "did I buy any extended warranty on it" There is no way in xxxx anyone should need a warranty to cover something 4 days after the sales date. I don't care what you call it that is 100% bad business. Just asking is downright insulting. So after kindly telling greg that he was going to have the car towed and fixed and with much "hand holding" (calling and checking up and basically having to do his job for him) the car was picked up (tuesday) and off to the shop. At this point its out of my hands all i can do is wait for an update. which came the next day. "Good news we got your car running again!" to which my response was "What was wrong with it." Gregs response was "Well we opened it up and nothing looked wrong so we just closed it back up and tried starting it a little later and it just started up. It seemed to be because the wheels were turned." I was baffeled but just wanted to get my car back and not have to deal with these guys again. fast forward 8 weeks. 9/14/2013: 1400: left for work as usual, got to work and parked in one of the usual spots with wheels straight. 1830 I went downstairs to go to dinner, at which point I put the key in the ignition and the car wont start. Same symptoms as last time. everything works but the windows and the car wont start. being that it was late in the day i did not think they would be open so I had to wait till monday, which meant not only did i have to find a ride home I also was stranded all day sunday. Monday morning I called and talked to greg and let him know this was happening again. he again brought up the warranty thing to which i replied "I didn't think i was going to need a warranty within the first 90 days of having the car, that seems very unresonable" I understand at a certain point what happens to the vehicle is my responsibility but being that this is the exact same issue and they didnt fix anything last time they should be more willing to help. needless to say I continued my hand holding that I had to do last time. called during my dinner break at around 1800 again with no response. 9/17/2013:Called all morning for Greg on his cell and through the office. Finally at around Noon I got a hold of him and he had the gall to tell me "I didn't call you back because I didn't have any news" At which point i filed a BBBcomplaint and left multiple voicemails on the Manager's voicemail, Brett Westbrook. DO NOT BUY A USED CAR FROM THESE CROOKS. More

Best new car buying experience ever! Just want to give a shout out and big thanks to those that helped me at bluebonnet dodge. I knew what I was looking for "a scat pack challenger with Just want to give a shout out and big thanks to those that helped me at bluebonnet dodge. I knew what I was looking for "a scat pack challenger with shaker package. I saw one on line at your dealership 3 hours away but no one here even had one on order. I connected with Tom Allen in sales and he took me step by step through the process staying in touch along the way. He was very helpful and no pressure. I would recommend Tom and Bluebonnet dodge to anyone looking to purchase a new vehicle. It cant go without saying Michelle Voss in finance is the one that made it all happen and closed the deal she worked hard to get me a great interest rate and a payment I was happy with (finance is the hardest part in buying a new car for me many just don't seem to care) With Michelle she worked hard for ME and just gave me a good feeling about the whole experience. I drove down on a Saturday all papers were ready to sign and was out in 30 minutes driving my awesome new car home! Thanks guys Ron More

great place and people . Best experience I have ever had at Bluebonnet dodge. Will get all my business in the future . I live in Mont Belvieu near Baytown. I called on Wedn Best experience I have ever had at Bluebonnet dodge. Will get all my business in the future . I live in Mont Belvieu near Baytown. I called on Wednesday September 22 and spoke to Gregg Lutman about the Ram Outdoorsman. I could not believe the price of this loaded-out truck, $37,499. After finding out everything on this truck I asked him what's next. I was able to do everything online. They held the truck for 3 days with no money down! No other dealer has offered this. Once i arrived at the dealership they had the truck ready; washed, tagged out, tank full of gas.I test drove it and signed paperwork...out in 3 hrs. Best experience ever. Great job Bluebonnet! More

First class all the way!!! I went to look at a charger that I was interested in, but found a few small problems. Taylor promised me that all of the problems I had found would b I went to look at a charger that I was interested in, but found a few small problems. Taylor promised me that all of the problems I had found would be resolved. Not only did he make good on his promise, but he went the extra distance and fixed some issues that I had not even found. I highly recommend BlueBonnet, and I would not hesitate to buy from them again. More

It was a win win. I recently purchased a pre-owned 2012 Subaru Impreza from Jacob Plont back in Feb 2015. The process was easy I got the car I wanted and Jacob got the I recently purchased a pre-owned 2012 Subaru Impreza from Jacob Plont back in Feb 2015. The process was easy I got the car I wanted and Jacob got the sale a win win. While there is always the chance I might have paid a little more than I really wanted to, I had looked several places for this model. Needless to say there were none within the traveling distance I wanted to go to, or to waste time from my schedule to shop. In the end I paid what I felt was comfortable for me. Price is not always the deciding factor convenience is worth paying for. There were a few things that the car needed before I was ready to take it in particular an open recall plus I had also ordered window tint also thanks for the full tank of gas. One of the other issues was that the rear tire TPS Tire Pressure sensor was not the correct type for the Subaru brand. Jacob had set up an open appointment with their sister dealership Subaru of San Antonio at the Dominion. The day they took it to Subaru for the recall they did not have the part to repair the sensor so I took delivery with a promise to get a repair at a future date. While I would have liked the dealership to have taken care of the repair 3 months ago, they were true to their promise and finally today, I am here getting it fixed. The one thing I can come away with was they ability of Jacob to follow through, responding to my nagging texts and been up front. On a final note I would hope that in the future while staging a car for a test drive the sales team could back the car into the spaces at the dealership. It can be awkward backing out into traffic, especially in a vehicle your not quite used to. Andrew Mc More

First time buyer, excellent experience. I bought my first 2015 Jeep Wrangler from Victor Dominguez, very helpful and patient I never felt so comfortable at a dealership. I would highly recom I bought my first 2015 Jeep Wrangler from Victor Dominguez, very helpful and patient I never felt so comfortable at a dealership. I would highly recommend Blue Bonnet to anyone, especially a first time buyer. Again, this was the best customer service, very impressed. More