My wife purchased a 2020 Ford Mustang with less than 8,000 miles on it, on New Year's Eve day. When I test drove the car I noticed a loud grinding sound coming from the front drivers side and the tire pressure light was on. Greg, the General Manager, assured me that the tire pressure light sensory was malfunctioning because of the "change in temperature" and he wasn't going to replace it would just happen again when the temperature changed. He said they would have their mechanic look at the car and fix whatever was making the noise...after I bought the car. They also encouraged me to buy the "platinum extended warranty" package.
A week later I took the car in for the repair and was told that they needed to replace the front brake pads....on a car with less than eight thousand miles?! The grinding sound stopped, but was replaced by a different noise.
A month and a half later, I took the vehicle to a licensed Ford dealership to have parts replaced for manufacturer recalls. The dealership called me and informed me that there were obvious signs that the car had been in some type of collision. The tire pressure sensors had been completely removed, a front tire was replaced, the subframe was bent, dirt and mud was stuck under the car, indicating that it had bottomed out. They said that there was no way that Bluewater Motorsports was unaware of this damage when they sold me the car. The "platinum" extended warranty would not cover it because it was due to a collision.
Surely, Bluewater Motorsports would rectify the situation. Right? WRONG. I have been lied to repeatedly, insinuated that I was the one that damaged the car, and they are refusing to be accountable for damages. I have been left without a vehicle for the weekend, unless I choose to pay the Ford dealership for the repairs that have already been done and pray I get reimbursed or get a rental and pray that Bluewater Motorsports reimburses me.
The General Manager is unreachable by phone. I am unable to leave a voicemail for him at the office. The salesman refused to give me his number or the number of the owner, but assured me that they would call me...on Monday.
Unethical. Irresponsible. Unacceptable.