Bob Bell Chevrolet

They took excellent care of my Cadillac that needed new electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the vehicles I own! Thanks for the great service! More

Scamsters. Quoted price on Friday for Suburban, negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not do negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not done, was asked to sign blank finance papers. Was told bank approved finance at 5.9%, went to sign papers, and had 6.74% written on it! Saleman delivered car with one set of keys and said the 2nd set would be available in a couple of days. Called them after a week, today, and was told by the sales manager that "don't expect it, but IF we ever get the 2nd set, we will give you a call!!" General manager-courtney appeared to be concerned when approached, but did not correct the issues. Car is sold. Money's in the pocket. Who cares about the customer? This is my worst experience ever with any auto dealer. Skip this dealer, find another one who might actually care. More

We were held waiting at the dealer while our vehicle we were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even tho were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even though we had communicated our son was in child care and needed to be done by a certain time. After waiting and having the actual vehicle switched out on us for a third time we finally got down to financing. At 4 hours into the process with a 2 year old melting down who was two hours late for bed the finance guy would not take no for an answer on the dealer add ons. He proceed to get in an argument with myself and my wife. Complaints to the sale manager about the delays and treatment by the finance guy have gone unanswered and bob bell lost a long term customer. More

Salesman John Ladd was very nice at first, but after dealing with him he is incompetent and full of crap !!! If u are planning on buying a new or used car DO NOT BUY FROM HERE !!!!! Why ? Where do dealing with him he is incompetent and full of crap !!! If u are planning on buying a new or used car DO NOT BUY FROM HERE !!!!! Why ? Where do u buy a car and u leave with an empty tank of gas? BOB BELL thats where. They won't even fill up the car u just bought, even though they say they will. They didn't even wash it !!!!!!!!! THIS PLACE IS A JOKE !!!!!!! Seriously. DO NOT BUY from here. After my experience, I wouldn't take a glass of water from them More

The sales staff was great before I bought the truck. Did not have the truck I wanted in my price. Mentioned that they had a Manger's Demo at the BelAir location. It was the truck I wanted at the price I w not have the truck I wanted in my price. Mentioned that they had a Manger's Demo at the BelAir location. It was the truck I wanted at the price I wanted and they transferred the truck to Baltimore location. Stayed after closing to complete the deal and arranged for me to get the truck the next day. Picked up the truck and found several parts for the bedliner and tow hitch missing. Sales person said she would look for them. Several weeks later and multiple attemps to contact the sales person I am still without the parts. Ms. Sersen will not return my messages. Great service before the sale. After they have your money they want nothing to do with you and will not return messages. More

I can't imagine how these people stay in business. They simply have what I call an 80s mentality of doing business. Over the years I have purchased over 20 new cars and this is without a doubt the worst e simply have what I call an 80s mentality of doing business. Over the years I have purchased over 20 new cars and this is without a doubt the worst experience I've ever had. DO NOT BUY AT THIS DEALERSHIP1 More

We recently had a very good experience in purchasing our 2011 Chevy Traverse from Bob Bell. We had done most of our home work before entering and knew they had the vehicle we wanted and the price we were w 2011 Chevy Traverse from Bob Bell. We had done most of our home work before entering and knew they had the vehicle we wanted and the price we were willing to pay. John Ladd was our sales consultant and was a pleasure to deal with. We had to wait for quite a while to get to the financing part of the transaction do to high sales volume at the time, and John made sure we were taken care of during the whole process. He sure loves cars and takes great pride in knowing his stuff about all different makes and models and small details. Two thumbs up John, really appreciate your service and personal touch you added to the whole transaction. The rest of thae staff was good too. Definitely worth the 2 hour drive to get the vehicle we wanted. More

I found a vehicle online that I wanted to purchase. The dealership wanted more for it than the internet price, even though I walked in with a check in hand from my finance company. I liked the vehicle, and dealership wanted more for it than the internet price, even though I walked in with a check in hand from my finance company. I liked the vehicle, and was surprised to learn (aftr we finished the paperwork) that it had previously been a short-term rental, which is not on the disclosure statement. We were informed that they only had one (electronic) key for the car, but would order another which would be received within a few days. It has now been 17 days and we have not gotten the second key, despite numerous calls. When we got the car home and put the back seat up (it was folded down) we discovered that it was full of beach sand and bits of melted chocolate. When we asked the kids to clean the car out, they discovered a (wrapped, unused - fortunately) CONDOM in the compartment with the jack. The date on the wrapper indicated that it had expired in January of 2008, although the car is a 2010. I am clueless. Helen was wonderful and processed the paperwork very quickly, getting us out of her office within 10 minutes, which we appreciated. Overall, I expected the car to be cleaner inside when we picked it up, as the salesman knew 30 hours before we came in that we intended to purchase this vehicle. The specific nature of the "debris" left behind by a previous driver, whether a past renter or a member of the dealership staff was particularly inappropriate. More

Well I really don't like their services because their techs need to go back to school and learn more.I just spend $ 400.00 to diagnoses my van and still can't find the problem.My advice to you people try techs need to go back to school and learn more.I just spend $ 400.00 to diagnoses my van and still can't find the problem.My advice to you people try some different place and don't waste your money and time. More

We found the car we wanted on cars.com which directed us to this dealer. When we got to the dealership, the salesman immediately met us outside (good or bad depending on if you like that kind of thing) and to this dealer. When we got to the dealership, the salesman immediately met us outside (good or bad depending on if you like that kind of thing) and brought us inside to take down our information. We went for a test drive and I really liked the vehicle. When it came down to numbers this dealership was pathetic. They tried to sell us the car for thousands MORE than what it was listed for on the internet saying that the internet price didn't include MD state inspection and freight. Inspection costs about $100 tops and why is there freight on a used car!?!!? So, why the bump in price by a large amount? No reason. Then the manager came out and tried to make it sound like he was giving us a deal by lowering the price a couple thousand dollars even though it was still MORE THAN IT WAS LISTED FOR ON THE INTERNET. So, we said thanks and left. Then, the internet sales manager noticed our inquiry online (unknown to him that we were just in there I guess) and we told him about our experience. His response? "OK, have a nice day." Wow, we will NEVER go near this place again. Talk about your worst bait and switch tactic and 3 hours of my life I'll never get back. More