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Bob Bell Chevrolet - Service Center

Balltimore, MD

3.1
27 Reviews

27 Reviews of Bob Bell Chevrolet - Service Center

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January 16, 2024

One star away too much. I paid $650 to fix my silverado brakes. After i drove it for 3 days the same problem pops up .returned it to them to fix the same problem. My track More

by mymaxpro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stace jones
Jan 17, 2024 -

Bob Bell Chevrolet responded

We have reviewed this repair order. There are other details that we cannot discuss due to privacy. Please reach out to continue conversations with our Service Manager Tom. tgodfrey@bobbell.com Best, Heather

January 12, 2024

The service advisor needs to be. aware of coverages for warranties bought separately by customers. More

by L Carmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne
Jan 15, 2024 -

Bob Bell Chevrolet responded

Thank you for your review. There are many different warranty coverages available. We are familiar with most. We will continue to train in this area. Heather

Jan 17, 2024 -

Bob Bell Chevrolet responded

Please reach out to our Service Manager Directly. We cannot look up your repair order based on this username. Tom Godfrey tgodfrey@bobbell.com Thank you, Heather

Jan 19, 2024 -

L Carmon responded

My warrenty states i am covered with oil changes. Yet i was charged $110.00 and i would like to be reinbursted.If Bob bell needs to see my warrenty that stats so then i can present this. Please respond if you can reinburst me my payment of $ 110.00.

October 30, 2023

Great place, courteous & kind. Very respectful of your vehicle. Best customer service!! Thank you BobBell. ✌️ More

by Ppaulapooh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne D. in the service department.
April 20, 2023

I took my car to Bob Bell Kane Street, It took them four months to figure that it needs power module replaced. Once I was handed over vehicle, driver side window panel was not closed, Stick was not adj More

by Syed
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Apr 27, 2023 -

Bob Bell Chevrolet responded

Hello Syed, thank you for bringing your concerns to my attention. We always want our customers to be satisfied with the services we complete on their vehicles, and I'm sorry to learn that this has not been your experience. Our service department at Bob Bell Chevrolet of Baltimore continuously strives to provide the best possible experience to all of our customers. If you are interested in discussing this further, please consider contacting me at your earliest convenience. - Tom Godfrey

Apr 27, 2023 -

Syed responded

I have dropped my vehicle at dealership again on Monday, since then I am calling for update but, left messages and no response or update. It seems like I am getting punished for purchasing a vehicle at BobBell and paying it off responsibly

March 16, 2023

I have taken both of my vehicles there for oil changes and break work. On my last visit I ordered a set of new tires that was a Friday morning was told they would be there friday aftrnoon and car will be More

by lanis502002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
Mar 22, 2023 -

Bob Bell Chevrolet responded

Hello, thank you for bringing your concerns to my attention. We always want our customers to be satisfied with the services we complete on their vehicles, and I'm sorry to learn that this has not been your experience. Our service department at Bob Bell Chevrolet of Baltimore continuously strives to provide the best possible experience to all of our customers. If you are interested in discussing this further, please consider contacting me at your earliest convenience. - Tom Godfrey

February 28, 2023

I’ve been having my vehicle serviced at Bob Bell for 19 years, Mr. J. Jackson is my mechanic and as you can see I’ve been pleased with the work he does and Stacy’s an excellent representative. As long as t More

by smoothrides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jackson
Mar 01, 2023 -

Bob Bell Chevrolet responded

Hello, thank you for taking the time to share your recent experience with our dealership. We look forward to working with you again in the future. Have a great day! - Bob Bell Chevrolet

July 05, 2022

Jamie Christopher and staff are AWESOME. . They have always taken care of me since day one and I’m thankful… More

by carolcoleburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie CHRISTOPHER (Service Depart), Bill Nelson, Gaurav Shrestha, Tony Simancek
Jul 06, 2022 -

Bob Bell Chevrolet responded

Hello Carol, thank you for taking the time to rate us! We appreciate your business and look forward to working with you again in the future. Have a great day! - Bob Bell Chevrolet of Baltimore

December 06, 2021

They were nice and told me what I needed done and what I didn’t need done to my vehicle. More

by Alynnbrink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stace jones
July 20, 2021

On July 19th. My 2018 Ford Focus oil filters was not tightened and lost all oil in engine. Lucky I gotto another mechanic before engine locked up More

by mlovingone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
December 14, 2020

Yes I would be glad to recommend this service to family and friends. I will take the time out to share with everyone I know More

by justmusic4632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Graham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaurav Shrestha
Dec 15, 2020 -

Bob Bell Chevrolet responded

Hi, thank you for the positive review, please let us know if you need anything else! - Bob Bell Chevrolet

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