Bob Bell Chevrolet of Bel Air

Found the used car I was looking for at Bob Bell, as well as remarkable customer service. Sam was knowledgeable and efficient. Not sure the car buying process could have been any smoother. Thanks, Sam! as remarkable customer service. Sam was knowledgeable and efficient. Not sure the car buying process could have been any smoother. Thanks, Sam! More

Sam made buying a a pre-owned car a very pleasant experience. I can't thank him enough! He followed up on everything outstanding even after the sale. experience. I can't thank him enough! He followed up on everything outstanding even after the sale. More

Previously working with Sam Walters I owned a 2010 Chevy equinox. There was problem after problem with the car and it never seemed to get resolved. Only after dropping my car off for a third time to have pa equinox. There was problem after problem with the car and it never seemed to get resolved. Only after dropping my car off for a third time to have parts replaced in my engine and it still wasn’t corrected, was I introduced to Sam. After talking to him for 5 mins he put my mind at ease and made me feel like my problem was going to be corrected. 2 days later I was in a 2013 Chevy equinox. Sam answered all my questions and worked with due diligence to get me what I wanted. It is because of him that my faith in bob bell was restored. More

After 17 years with my 1996 Chevy 1500 WT Pickup, 5 speed manual (the last of the "stock" manual transmissions), it was time for a new truck. Our salesman, Mark Conrad - a 13 year Bob Bell employee - speed manual (the last of the "stock" manual transmissions), it was time for a new truck. Our salesman, Mark Conrad - a 13 year Bob Bell employee - showed us the 2014 Silverado 1500 Crew Cab 4x4 and we went for a test drive. WOW! You really don't know the "feel" of a new truck until you had an old one for 17 years! The quiet interior, beefed up suspension and towing package, and the options, make this truck something to look at. My wife advised me to look at the 2013's for a fair comparison. Mark said he had a 2013 in stock with the same color style as the one I test drove and it had the Vortec engine that I liked in my old truck (1996 was the year GM introduced the Vortec). After a little dickering with my trade in price for the 1996 truck and the "walk to the manager's office", we agreed on the 2013's rebate offer and the fair trade-in value. The money we saved allowed me to get options installed on the new 2013 Silverado 1500 Crew Cab and still walked away with savings in my pocket. I enjoyed talking with Mark Conrad. He answered all of my questions, educated me on the new 2013's features and gave us a good comparison between the 2014 and 2013 models. He lent me a new Chevy Cruz for a day while the service department installed my option package. The truck was ready for pick up at the exact time Mark said it would. I can't give a rating on the Service Department but my wife never had any problems with her 2007 Malibu serviced at Bob Bell. This makes our fourth vehicle bought at Bob Bell in our lifetime and we are very satisfied with our choices. Mark Conrad is a professional salesman and family man, who never pressured us into buying a vehicle. He made this "Baby Boomer" very happy with the 2013 Silverado. Thanks! More

This dealership should not even be open anymore... I This dealership should not even be open anymore... I went there with a need for an SUV that was reliable and was put into a certified GMC terrain. Co This dealership should not even be open anymore... I went there with a need for an SUV that was reliable and was put into a certified GMC terrain. Come to find out, after being promised that four new tires were put on this vehicle...the tire went bad within the first year!! After trying to get help from the management they claimed that I was not told that (calling me a liar essentially) and would not uphold their bell care that was in MY contract!!! Which raised the price! All of the management their is not customer service oriented and frankly offensive and incompetent... I sold the vehicle because I found out three days ago that it had a dirty carfax, which was not shown to me and that it had many other issues with it even though I took it regularly for service. DO NOT BUY A CAR/SUV AT BOB BELL!!!!!! More

Sam was awesome, no pressure but did his best to get us the vehicle we wanted and was able to get it into our price range. Sam was extremely friendly as were the other staff membes we dealt with to cmplet the vehicle we wanted and was able to get it into our price range. Sam was extremely friendly as were the other staff membes we dealt with to cmplete.the sale. Highly recommend this dealership and Sam plusfree oil changes ans tire rotations for life!! More

I am very dissatisfied with my experience with salesman, and I use that term loosely, Sunny. His appearance was certainly appalling, when I arrived he was outside smoking his clothes were wrinkled. I'm not and I use that term loosely, Sunny. His appearance was certainly appalling, when I arrived he was outside smoking his clothes were wrinkled. I'm not sure why he couldn't look professional like the other salesman. He also spoke very unprofessionally, he repeatedly addressed me as "yo". For example; he was showing me a car and said "I know, all you gotta do is put money down yo". I couldn't even stand the stench of smoke on him so I didn't even test drive the vehicle I had interest in. He represented the company in a very bad way and I ultimately purchased my vehicle elsewhere. More

Excellent experience! I was a first time car buyer and entirely clueless about the process but Sam and other employees were very helpful and ensured I got the best deal they could get me. Sam picked an ex entirely clueless about the process but Sam and other employees were very helpful and ensured I got the best deal they could get me. Sam picked an excellent car for me and I'm very happy with my purchase. Thanks for a great experience! More