Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bob Bell Chevrolet of Bel Air - Service Center
Belair, MD
39 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
39 Reviews of Bob Bell Chevrolet of Bel Air - Service Center
Sort by
Helpful May 20, 2021
I would just like to thank a young lady in the service dept and a gentleman that helped me today. I had a bird nest in near my oil filter and they cleaned it out for me. Thank You so much ! A car fire avo dept and a gentleman that helped me today. I had a bird nest in near my oil filter and they cleaned it out for me. Thank You so much ! A car fire avoided ! More
by kathdonwilliams
Employees Worked With
Don't have the names
November 15, 2020
Fast service and friendly staff. I will definitely come back for more work. I would recommend Bob bell for there service dept and sales people back for more work. I would recommend Bob bell for there service dept and sales people More
by Michael
Employees Worked With
November 06, 2020
My wife and I are now on our fourth Bob Bell Chevrolet and we are truly pleased with the sales and the service department. We had a minor problem when after a routine service, oil change and tire rotation and we are truly pleased with the sales and the service department. We had a minor problem when after a routine service, oil change and tire rotation an inexperienced mechanic forgot two lug nets and failed to tighten the other three HOWEVER Bob Bell immediately ordered a new rim because the weren't certain that the lugs weren't rounded. They provided me with a rental vehicle on their dime until the new rim arrived and immediately replaced it and issue other accommodations. Bob Bell for a lifetime. More
by Walter 403
January 24, 2020
Me and my wife have bought 4 vehicles from Bob Bell in the past few years . We have. 2014 Cadillac CTS. We have had a recall on this particular vehicle and contacted them with this issue and was informed the past few years . We have. 2014 Cadillac CTS. We have had a recall on this particular vehicle and contacted them with this issue and was informed that it is a recall with the car . So we was told by the service manager that the part had to be ordered. Then they would contact us as soon as it came in to be scheduled to get repaired. This was in October of 2019 . It is now January 24th 2020 . And still no phone calls from anyone in the service department. And our car is due for emissions and it requires this part to pass . So we both have called to service department multiple times a day and asked to speak to the service manager. But we always get the voice mail and to leave a message. So we both have left messages time after time and still no return of a call from anyone in the service department. It’s sad that we can not get this issue resolved. We are loyal customers but can not get the service we need . Sales are great to deal with but the service side is lacking in customer service in a bad way . I guess I will have to contact someone higher up in or to get our vehicle repaired. We should not have to wait months to get this issue resolved. Hopefully the owners read this and get the situation resolved. I will continue calling every day until someone helps us . Chris J. More
by Chris J.
Employees Worked With
May 26, 2018
Loose Lugnuts Sink Silverado Yesterday I picked up my Silverado from Bob Bell after an oil change and tire rotation. As I headed towards 95 South, my truck starts to vibrate viole Yesterday I picked up my Silverado from Bob Bell after an oil change and tire rotation. As I headed towards 95 South, my truck starts to vibrate violently and I pull over to see that the lug nuts on my rear passenger side wheel were not tighten and the wheel began to come off the vehicle. I called Bob Bell immediately and they sent someone to pick me up and asked me to leave my truck there and they would send a tow truck for it. I do not live in the state, and Ken Ehrhardt told me I could not take one of their loaners out of state to go home. They told me they would put me in a hotel and have my truck done first thing in the morning. Well I am writing this review from the front seat of the loaner vehicle where my dog and I slept last night. When I went to check in to the hotel they booked me, the hotel told me the credit card they dealer gave was not authorized as well as the hotel does not take dogs. The dealership obviously knew I had a dog as she was with me the entire time. So basically their service department is negligent to allow my vehicle to leave with loose lugnuts, as well as booked me a hotel room where I could not actually stay. This was the worst experience I have ever had and reinforced why we should all avoid dealerships like the plague. More
by Busizem718
Employees Worked With
April 26, 2018
Excellent Service! I purchased a Chevy Sonic in December 2013 from Rob Fletcher. I absolutely love my car and highly recommend it. For the first time, I had a problem wi I purchased a Chevy Sonic in December 2013 from Rob Fletcher. I absolutely love my car and highly recommend it. For the first time, I had a problem with the car. I contacted Rob to see if he could help me get my car serviced. Rob helped me set an appointment right away. It turned out that the repairs were covered by my warranty and a recall! Everyone was very polite, professional, and very helpful. I am hoping to keep my Sonic for a long time. However, if I find I need a new car I will certainly purchase from Bob Bell. More
by Eileen S
Employees Worked With
Rob Fletcher
October 27, 2017
Service Department On October 26, 2017 I had an outstanding experience dealing with the Service Department at Bob Bell Chevrolet of Bel Air, Maryland. Specifically, I w On October 26, 2017 I had an outstanding experience dealing with the Service Department at Bob Bell Chevrolet of Bel Air, Maryland. Specifically, I want to compliment Service Advisor Katie Julian and Service Tech Bob Ajello. Both of them went above and beyond to make my service experience a very easy process. They were both courteous and professional. They are a real asset to the Bob Bell team. Thank you Katie and Bob. More
by PJM
Employees Worked With
Katie Julian and Bob Ajello
June 01, 2017
Not Customer Friendly at all!! This dealership is only concerned about getting every dollar that they can get, they are very focused on the company, and not the customer!! I wouldn' This dealership is only concerned about getting every dollar that they can get, they are very focused on the company, and not the customer!! I wouldn't recommend this dealership to anyone. They are money hungry, and they say they fix things that they did not. More
by Mrs. S
Employees Worked With
Rich & Traci
