Bob Bell Ford

Horrible deplorable horrendous dealership. Please don’t waste your time with this scammer group of thieves. They fixed my truck and engine light came on before even l reach home. Malfunc Please don’t waste your time with this scammer group of thieves. They fixed my truck and engine light came on before even l reach home. Malfunctioned while I was driving on highway and my car was totaled and I sustained a shoulder injury and some complications in my stomach. Just feeling lucky enough to survive from the malfunction that sent my car into the ditch after engine cuts off and I lost control on the car. Malfunction happened due to the car caught fire inside the dashboard due to some wires mismatch. I’ll update with further information. . Negligence Negligence and Negligence More

This dealership attempted what I believe to be one of the most egregious scams in Ford’s history. My experience with Bob Bell Ford of Glen Burnie was extremely disappointing. Unfortunately, I cannot give zer most egregious scams in Ford’s history. My experience with Bob Bell Ford of Glen Burnie was extremely disappointing. Unfortunately, I cannot give zero stars, which only adds to my frustration. Rather than engaging in a back-and-forth over the questionable actions they attempted, I chose to quietly pay my bill and leave. I believe the pen is mightier than the sword, and this formal complaint serves as my official record against the dealership’s conduct. BACKGROUND: Since purchasing my Bronco, I’ve enhanced its performance and aesthetics by adding custom wheels and tires just like 70% of Bronco owners, rode on them for over a year but a recent scrubbing noise led me to schedule diagnostics at Bob Bell Ford in Glen Burnie, MD with Service Agent J (I won't drop his full name). Despite my clear timeline, the dealership delayed service with unrelated recall claims, failed to perform a proper inspection, tech failed to posses the fundamental skill of removing a wheel lock and ultimately attempted to charge $270 for diagnostics that were never legitimately completed—while falsely attributing the issue to oversized aftermarket tires to deny my warranty coverage and had the nerve to actually document that as the issue. They recommended an unnecessary front axle replacement costing $800–$3,500, even though Maplecrest Ford in NJ later resolved the actual problem—a small piece of debris between the brake caliper and cover—for just $125, along with other minor adjustments performed by Mr. John Davis and the wonderful team over at Maplecrest Ford in NJ. J the Service Agent and Bob Bell Ford’s actions misrepresented the issue, bypassed legitimate warranty obligations, and suggest deceptive business practices. I request reimbursement of the $270, an investigation into their warranty handling and service practices, and corrective action to ensure accountability. This entire situation appears to be an intentional attempt to defraud a loyal Ford customer and circumvent consumer rights. It is unethical and borders on unfair and deceptive business practices, potentially violating consumer protection laws and UDAP statutes (Unfair and Deceptive Acts and Practices). To summarize: • Bob Bell Ford performed no valid diagnostics and misrepresented the issue • They attempted to deny my extended warranty coverage without cause • They failed to resolve the original issue and delayed service under false pretenses • Maplecrest Ford resolved everything professionally and affordably with transparency This is unacceptable and this complaint has been escalated to Ford's corporate offices for resolution. I will follow up with the final results and keep everyone posted. More

Between March 10 and April 3, my 2013 Ford Focus was in Bob Bell Ford’s service department three separate times, and not once was the issue actually resolved. Each time I left the lot, the car broke down a Bob Bell Ford’s service department three separate times, and not once was the issue actually resolved. Each time I left the lot, the car broke down again within a few miles. For context, I spent 15 years working in service and parts at a Lincoln dealership. I know how this process should work. I also know what thorough diagnostics and real quality control look like, and unfortunately, this experience has been the opposite. The original issue was a slipping transmission. I suspected the TCM, which I knew was covered under an extended warranty. Initially, Bob Bell Ford told me it might be the shift motors. Then I was told it was the TCM after all. That part was replaced, the car was test-driven, and I was assured it was good to go. It wasn’t. The car broke down before I even made it halfway home. With the dealership closed, I had no choice but to limp the vehicle home while it slipped out of gear multiple times. I brought it back again. This time, I was told the issue was the shift motors. I approved the $925 repair. Once again, the parts were replaced, the car was test-driven, and I was told everything was working perfectly. It wasn’t. Less than five miles from Bob Bell Ford, the car broke down again. Same issue. Same story. I brought it back a third time. Now I’m being told the real problem is the clutch, and I’m looking at a $4,200 repair bill. After two failed repairs, two dangerous roadside breakdowns, and nearly $1,000 out of pocket, I’m somehow expected to trust this new diagnosis? How was the clutch issue missed in the first two visits? Were the test drives even done? Because twice now, the vehicle has failed within minutes of leaving the dealership, and I was driving carefully just trying to make it home safely. At this point, I’ve been stranded twice, spent hundreds on ineffective repairs, and am now facing a multi-thousand-dollar estimate. All within a few weeks. It’s unacceptable. If you value your time, your safety, or your money, I strongly suggest you take your business elsewhere. My experience with Bob Bell Ford has been nothing short of a complete failure in service and accountability. More

To say I am not surprised this business isn’t accredited is an understatement. Also seeing the number of 1 star reviews isn’t a surprise either. Let me tell you of my Bob Bell odyssey. First off I purchased is an understatement. Also seeing the number of 1 star reviews isn’t a surprise either. Let me tell you of my Bob Bell odyssey. First off I purchased an almost brand new 2017 Ford Escape from them (had about 3900 miles on it). They told me it was a financing thing that fell through from the previous owner so they gave me a decent deal. Car was great for about 4 years but I don’t drive that much (car currently only has 58753 miles on it in 7 years of ownership). I keep up on its maintenance as well. The A/C in this thing is the biggest piece of crap I have ever come across (with the Bob Bell Service Dept. a close 2nd). First time the A/C went belly up on me was two years ago. I took them the car and they claimed to have fixed the issue after having it for a week. I get the car and drive 5 min down the street and same issue with it. I take it back in and they proceed to make other “repairs” upon which they have the car for another week and I take it and same issue. I bring it back a third time and am given a run around with them saying they had to get some special mechanic in to work on it. Had my car another week+ upon which i called the branch manager with my complaint of them not fixing my issue and having my car for so long. Finally got them to at least get me a rental car on their dime after having had the car three+ weeks. Miraculous after having the rental for a day they finally fixed my A/C right. Flash forward to this past month, same issue with A/C. Same process with service from here claiming they fixed the issue but get the car and drive 5 min down the street and still broken. They kept my car a total of 13 business days (2+ total weeks) and finally fixed it. Multiple times I have to contact them to get updates and often times when I get updated… car has just sat there not even had been looked at yet. Why have me even bring it in if you can’t get to it that day or the next? Just terrible business More

I went to Bob Bell Ford located at 7125 Ritchie Hwy, Glen Burnie, MD 21061, in February 2024 because the heat to my Ford Focus EV was not working. This was a car that I had bought a month earlier. When I too Burnie, MD 21061, in February 2024 because the heat to my Ford Focus EV was not working. This was a car that I had bought a month earlier. When I took it to Bob Bells Ford, they kept it for almost a week before contacting me and telling me there was no issue. When I went to pick it up the heat was not working again, and John Martinez at the service center kept it for another couple of days before returning it to me and this time it was working. Cut to October 2024 and the heat was not working again so I contacted Bob Bell once more. They took my car, and John told me that it had a bad battery, and it was bad when I bought it last time (this information was not shared with me in February 2024). When I inquired about why they did not inform me in February 2024 about the bad battery, they did not have an answer for me, and I had to pay for the battery. If I had known about it in February 2024 then the battery would have been under warranty, and I would not have had to pay out of pocket. They placed the new battery in my car, and I left. Bob Bell Ford sent me an email asking for a survey about my experience with them. I filled it out and gave my honest opinion. I was contacted by John and Christopher Austin about the survey and asked me to change it to something better. In return, they said I would get half of my money refunded. I did as they asked but I have yet to see my money. On top of that my car’s heat still is not working. I contacted them via phone and email multiple times and have not received any response. I would not recommend this place to anyone as my experience was horrible. I was lied to and have lost money here and the problem is not solved. More

Terry was wonderful and had the car ready as soon as I pulled up. It was a good car search experience without any pushy sales tactics. She was extremely personable and considerate. pulled up. It was a good car search experience without any pushy sales tactics. She was extremely personable and considerate. More

They were pleasant and very professional. They answered my questions. My purchase ran smoothly and I would recommend them. They answered my questions. My purchase ran smoothly and I would recommend them. More