Bob Bell Ford

Terrible customer service Called on my day off to schedule our 2018 truck which was purchased there for recall repairs. You have to leave a voicemail as nobody at the service d Called on my day off to schedule our 2018 truck which was purchased there for recall repairs. You have to leave a voicemail as nobody at the service department bothers to pick up. So I left message. After no return call for over two hours I called and left message on yet another service departments person. No call back rest of day. Had to go to work next day and called from work, same routine, nobody picked up. So this time I dialed through to general receptionist who promptly forwards me to service department where nobody picks up. So I called her again and demanded to speak to a manager as this is getting ridiculous. All of a sudden someone in service department was able to pick up. However Steve was clearly I formed of me being angry and was let’s say a bit aggressive on the phone. Asking me if I had the recall number in front of me so he could look up the recall. Really? It’s a 2018! I informed him had someone called me back yesterday I would have had the paperwork in front of me but I am at work now and don’t have it. He then proceeded to ask me if we ever used their service department. YES! We bought the vehicle there. He was very short and bothered. After sorting everything out he did give me an appointment but what the heck! All of them need schooling in customer service. I would be fired with that attitude! More

Worst Dealer Ever Dealer: Paul U. Sales mang: Kirk S How to even begin, Recived a text from Todd about coming in to see him on a new car purchase. I stopped up to t Dealer: Paul U. Sales mang: Kirk S How to even begin, Recived a text from Todd about coming in to see him on a new car purchase. I stopped up to the dealership on my way home and asked for Todd and i was told he was now on an extended leave and most likely would not return so another sales person helped me. Test drove the car i was intrested in and filled out all the trade-in - A plan - financing info for the purchase and was told i would be contacted the next day. 44 hours later i finally recieved the call that i was approved but they also wanted 12,000 down payment on the car when i already had a preapproval for nearly thr same amount with zero down. Something's just not right over there. More

Couldn't be easier My husband had mentioned to me that I might start thinking about replacing my 2011 Kia Soul. I had planned on waiting until November, but decided to l My husband had mentioned to me that I might start thinking about replacing my 2011 Kia Soul. I had planned on waiting until November, but decided to look around to see what was available and check out pricing. When I went to Bob Bell's website, I found the perfect car. It was a 2017 Hyundai Elantra Limited with low mileage. I called the dealership to find out more about it. Todd answered all my questions and set me up with an appointment to get with Christian the following night. I couldn't have asked for a better experience. I got a great deal on the car and a great trade in rate on the Kia. They offered me the chance to take it hoi that night, but I arranged to pick it up the following night. I completed all the paperwork while I was there. The next night all.I had to do was pickup the keys and drive off. This at least the second vehicle I have bought from Bob Bell, and as long as I live in the area I will not go anywhere else. More

A Customer FOR LIFE The hubby & I bought a 2004 Ford Explorer last night 9/24/18. We bought the car "As Is" which means as soon as we drive it off of their lot it's solly The hubby & I bought a 2004 Ford Explorer last night 9/24/18. We bought the car "As Is" which means as soon as we drive it off of their lot it's solly our responsibility. We drove it home and noticed a burning smell by the rear drivers tire. I immediately called Bob Bell and explained what was going on to DICK MILLER. I said sir I understand that we just bought this "As Is" and he said yes man but I'm going to take care of this for you. I nearly started crying because I was SO HAPPY!!! He said Mrs Martin bring the car in first thing tomorrow. I took the car in he took it for a test drive then put it right in the bay. Within an hour he had my car fixed and was handing my keys back to me with a smile and a hand shake. Mr. Miller went ABOVE & BEYOND what was expected or required. We have bought our last few cars from Bob Bell in Glen Burnie and we will be customers FOR LIFE!! So wonderful to know that they stand by their vehicles and will take EXCELLENT care of you. Thank You Dick Miller & all at Bob Bell. More

Don’t buy cars with liar car dealers. The ugliest business deal is to lie to customers. Go to other car dealers because they will not give you a good price and will not tell you about the The ugliest business deal is to lie to customers. Go to other car dealers because they will not give you a good price and will not tell you about the truth about the car. More

Misleading pricing on online prices. These guys advertise prices that include every discount you can possible get and the price doesn't have freight included. They purposely mislead you These guys advertise prices that include every discount you can possible get and the price doesn't have freight included. They purposely mislead you and waste your time. If this is any indicator of ethics I would steer clear on this business. I would rather pay a tick more than to give these guys my money and risk running afoul of their lack of integrity. . More

Cant get For Warranty work done, can not get response Bob Bell Ford lacks integrity as a business culture. I have been trying to handle a service request for a life safety recall (Takata Airbag) and have Bob Bell Ford lacks integrity as a business culture. I have been trying to handle a service request for a life safety recall (Takata Airbag) and have been dismissed, ignored, treated rudely and passed around. I like Ford cars; unfortunately I cannot buy another of their products because I dont trust Bob Bell Ford to service Ford vehicles. I would recommend purchasing your vehicle needs elsewhere. Calling the main number is useless for anyone though that seems to be their only reply to their negative reviews. More

Poor service The service dept. here is the worst I have ever seen in my life if my truck was not under warranty at this location I would not ever come back here ag The service dept. here is the worst I have ever seen in my life if my truck was not under warranty at this location I would not ever come back here again? They are slow and act as if they are doing you a favor by doing there job. Buyers beware of this. More

Go elsewhere Nope! First we worked with Jake - who was fine and knew what we were coming to see... walk in and I’m asked all over again which vehicle I was looking Nope! First we worked with Jake - who was fine and knew what we were coming to see... walk in and I’m asked all over again which vehicle I was looking at and told that Jake only gets me into the dealership but I’ll have to work with another person, Read: please explain what you’re looking for over and over again because we like being inefficient and wasting your time. Secondly - NOT family friendly!! No changing tables at all! Had to change our baby outside in the front seat of our truck in 27 degree weather. If you have a family and are considering a ford go with Apple Ford in Columbia - clean, friendly and even has a kid play area for them and BEST prices we’ve found hands down. If they want to fix it they need to: -equip your bathrooms with changing stations; and educate your staff as they didn’t know whether or not they even had changing tables. -ensure turn over from your internet office to your front desk and sales people -teach people how to properly greet customers and remove a condescending tone from your reception people as they attempt to explain to you why you have to first tell the internet team what you’re looking for, and then tell them, and THEN tell a sales person. More

Cary in service was phenomenal Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeabl Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us. We owe a huge thanks to Cary! More