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Bob Bell Hyundai - Service Center

Glen Burnie, MD

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16 Reviews

16 Reviews of Bob Bell Hyundai - Service Center

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December 11, 2023

First time Hyundai owner and brought my 2023 car in for the first oil change. BIG MISTAKE! I’d had this appointment for weeks and I came in 30m early, pulled into the Hyundai service bay and walked in to More

by ARC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Baptista
May 11, 2021

went there and had several done.one was my car was leaking antifreeze.service said I need a replacement radiator which I got..car was not getting cool.checked radiator and I needed coolant.brought coo More

by judylmiller502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know names
May 10, 2021 -

judylmiller502 responded

And car not getting cold lke it was before i went there

May 15, 2021 -

judylmiller502 responded

Went back Thursday to get leak checked. Manager came and spoke with me..He was very kind and apologize for the way i was feeling and i was really grateful. The leak was fixed and i was out of there within 1 hour...I made a point to tell him how i was feeling about service there but also wanted him to know that was my frist complaint at the brown building. It was the qiuck service building that my main complaints were about..So thank you and i will see what happens in the future 😀

December 23, 2020

In for an oil change only, but having just hit 100k miles they did inform me of several suggested maintenance items (expected, that's fine.) They also said they had a pair of recalls to address - one of whic More

by Jonwise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Graham
October 22, 2020

These people can't even get a simple oil change right. They did not properly replace the plug and my car left me strandef 3 hours away from home. I drove the brand new car almost 1000 miles after the oi More

by kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Kopchinski
September 14, 2020

Don't let these clowns work on your car! 8 am appointment for a door handle replacement. Called at 1245 pm stating that they can replace it tomorrow! Wonderful customer service More

by Braschler1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
March 05, 2020

3 separate labor rates in less than an hour? I bought my car from here....so I usually get the oil changed here as well. On this particular time for my regular oil & filter changed...I was recom More

by pchalmus
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Layna Welch (Service advisor}....was very nice....but "she doesn't make the rules"
November 27, 2019

Miscommunication/True low quality salesman I promise you that you will waste your time and/or MONEY doing any business with Bob Bell. I went to get my car serviced and it they did not follow th More

by JoeGary30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Kopchinski
October 18, 2018

Best Service Experiences I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonde More

by AmandaH1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Racheal
April 14, 2017

LEFT ME OUT TO DRY!!! VERY DISTRAUGHT ABOUT MY EXPERIENCE! ACCIDENT HAPPENED IN JANUARY, IT'S APRIL!! I brought in my 2011 Hyundai Sonata to repair an accident and additi More

by NEVERAGAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DARREN, KELLY, RICK BALESKI
January 17, 2017

Poor Service I bought a car the week of Christmas, by Christmas Eve my fog light had fallen out. Called service on Monday and was told they are too busy to get me More

by Mamaof4
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dave, Steve and Anthony
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