I was in my first car accident in May 16th, my daughter my in the car with me. A passenger vehicle ran a stop sign and totaled my car. This experience was completely terrifying and stressful. Aside from the emotional trauma and some bumps and bruised we were able to walk away from the accident.
I know absolutely nothing about cars, i went to 2 other dealerships before I was told about Bob Bell Nissan on Eastern ave. I went into the other dealerships know pretty much what i wanted; Used car, 2014 or newer, 4 door sedan, something similar to what i had before with some upgrades but still in my price range. The other dealerships did not listen to me at all, they tried to sell me cars $16,000 above my price range with upgrades I would never use. I became very apprehensive about my car buying experience.
I drove the rental car I had from Enterprise to Bob Bell on a Thursday May 31st after work, they were very busy since it was the last day of the month. I was greeted by the women at the front desk and Dax immediately. Dax directed me to Aaron so asked me what I was looking for an showed me a few cars that were in line with my specifications. After looking at a few cars I liked but didn't love he showed me the Black Nissan Altima. As soon as I sat in it, I had to test drive it, This was my car.
My car was picked out and now the paperwork had to be completed. This process took a couple of hours. I'm not sure if that time-frame is typical since this is my first time buying a car from a dealership but the time flew by i was offered snacks and beverages. The music playing through the speaker was great. The staff and other sales people were super friendly. Once I has signed the last few forms for my car all that was left was to figure out what i was going to do with the rental car. Aaron was super accommodating he contacted Enterprise to pick up the rental from Bob Bell the next day so i didn't have to return the rental myself and have to come back the next day for my new car.
Aaron, Dax and everyone else at Bob Bell Nissan turned this daunting experience completely around for me.
Thank you all so much