Bob Boyte Honda

As a recent customer of Boyte Honda (having purchased a 2023 CRV last year), I feel that I should be entitled to some expectations in service from your company. Upon buying our car, we subsequently were in 2023 CRV last year), I feel that I should be entitled to some expectations in service from your company. Upon buying our car, we subsequently were introduced to the warranty office for an excruciatingly hard-sell for insurance covering computerization of the vehicle. Recently, when the dashboard alerted us to maintenance needed, I had no way of knowing what kind of maintenance was required. Subsequently, I was notified that message was for an oil-change. I was surprised to be charged for that service, probably because I assumed our recent purchase covered it. When I learned that was not the case, I went to the warranty office again to learn the bad news. Everyone that I communicated with was extremely professional and thoughtful. But here is where the real problem began. I went to the front desk to ask for a “boss” to answer questions I had about my coverage. I have never been so embarrassingly treated by the woman at that desk. She badgered me about what my problem was to find the appropriate member to complain. I explained that I wasn’t even sure what my complaint was, so I just needed a boss to find the right person to ask. She then announced publicly that there was a complaining customer at the front. Slamming things on her desk, ignoring me even when I was asking questions, and nasty leers were inexcusable. Your professional workplace does not need such a brittle, shrill, thoughtless person as the first face your potential customers see when entering your business. Ms. Cathie Williams is a disgrace. I will make every effort to review her—and your engagement of her—publicly on feedback venues. Since this incident, I have actually heard from others who have had the same experience with her at your business. Nuff said… More

My experience was great. Everyone was super helpful, and got amazing deals. I will never go to another car dealership! Everyone was super helpful, and got amazing deals. I will never go to another car dealership! More

Very helpful and service-oriented. Sales rep. was prompt and not pushy. Willingness to negotiate was appreciated. Sales rep. was prompt and not pushy. Willingness to negotiate was appreciated. More

Super efficient and easy to buy a car. KuZee was great to work with. Made sale enjoyable KuZee was great to work with. Made sale enjoyable More

Dave Kuzee was a great sales rep. He got us the vehicle we wanted, at a fair price, and the service after the sale was off the charts. Highly recommend! He got us the vehicle we wanted, at a fair price, and the service after the sale was off the charts. Highly recommend! More

This is the second vehicle I have bought from salesman, David Kusiak. He is great and makes the entire process very easy. David Kusiak. He is great and makes the entire process very easy. More

Provided a Prompt response to internet queries. Contact indicating availability to see vehicles we were interested in seeing. Detailed showing of vehicle features. Contact indicating availability to see vehicles we were interested in seeing. Detailed showing of vehicle features. More

Dealer is extremely fair with his customers as long as Bryan Bounds is not appraising the trade ins! Bryan Bounds is not appraising the trade ins! More

Nice friendly people. Made it easy to purchase a vehicle. Took time explaining everything.Well satisfied. Made it easy to purchase a vehicle. Took time explaining everything.Well satisfied. More

Responsive and attentive. Clean and organized. Pleasant to conduct business with. Quick, curtious and friendly. Clean and organized. Pleasant to conduct business with. Quick, curtious and friendly. More