Bob Brown Chevrolet

Customer Service and followup were exceptional, number of vehicles to choose from was very good, questions were answered promptly and accurately. Prior to the sale, the internet representative followed vehicles to choose from was very good, questions were answered promptly and accurately. Prior to the sale, the internet representative followed up; the scheduler re-scheduled for us with no hassles, then followed up to be certain we could meet the appointment. Upon arrival, our wait was very short before Joe introduced us to the "Traverse expert", Kendal. Everyone was very accomodating to us and our five boys ranging in age from 11 months to 17 years, including three with special needs. The vehicle was ready a day sooner than expected and exceeds our expectations in all ways. Kendal took plenty of time with us during delivery, explaining the features and controls - including a live demonstration of OnStar. We will be returning (soon) to purchase another new vehicle from Kendal and Bob Brown Chevrolet. More

We were very happy with our experience at Bob Brown. Kendal was wonderful and was even willing to stay until well after closing time to finish up with us. Dave was also very helpful and we are very ple Kendal was wonderful and was even willing to stay until well after closing time to finish up with us. Dave was also very helpful and we are very pleased with our purchase. More

Customer Service provided by the Salesman ensured that all of our questions/concerns were fully addressed. We were able to obtain an acceptable loan rate and term through the help of the Finance person. all of our questions/concerns were fully addressed. We were able to obtain an acceptable loan rate and term through the help of the Finance person. The salesman was able to answer most of my questions and address many of my concerns. When necessary he immediately sought answers to questions. The salesman was very friendly and took his time to make sure that all of my questions were answered and concerns were addressed. This car purchase was one of the easiest for me because I felt very much at ease working with the Salesman. Although the final price was higher than I had hoped to pay I feel that it was justified for what I received in return. The pre-owned vehicle is in excellent condition and Plan A with Extended Maintenace should provide many years of worry-free use. More

This is my third car purchased at Bob Brown...each just gets better and better. Kendal is hands down, the finest salesman I've ever worked with! I couldn't have asked for a more easier, quick, fantastic gets better and better. Kendal is hands down, the finest salesman I've ever worked with! I couldn't have asked for a more easier, quick, fantastic experience! If you are looking for a salesman the is knowledgable and personable! Kendal is your man. I've known him 25+ years and he is the BEST! Thanks Bob Brown, I will be back! More

My husband and I had been looking at cars online for several months. We could never find a time when we were both available to do the shopping in person. I found myself in Des Moines with some extra tim several months. We could never find a time when we were both available to do the shopping in person. I found myself in Des Moines with some extra time on my hands, so I stopped in at Bob Brown Chevrolet. (There was a Kia we saw online that we liked.) Bill Fryer was the sales person that worked with me. He was so helpful and friendly!! Especially since I had my two kids with me - ages 5 & 9. (They loved the ride on the golf cart) I had never purchased a car on my own, but Bill Fryer made it a great experience. He was personable and professional and made me very comfortable with the whole process. When I stopped in at a local dealership I was dismissed by the salesman and told to come back when my husband was with me. Obviously, I never went back!! Bill, on the other hand, was happy to deal with me and my kids. We test drove the car, looked it over and took care of all of the paperwork. My husband and I were able to return the next day to sign the final contract. It took about 10 minutes of my husbands time and he loved the car too!! We are so glad with our whole experience at Bob Brown Chevrolet and will absolutely return when we replace my husband's car. Thanks!!! More

Very accomodating and helpful. Bill was very knowledgable about the Silverado. I was especially surprised when Bill drew up another $1,500 credit if I buy. about the Silverado. I was especially surprised when Bill drew up another $1,500 credit if I buy. More

I was browsing vehicle options online and came across a preowned vehicle that caught my attention. I chatted online with Megin and she did an exemplary job asking about my vehicle needs and trying to fit preowned vehicle that caught my attention. I chatted online with Megin and she did an exemplary job asking about my vehicle needs and trying to fit those needs. I asked her if I should ask for her and found out she wasn't even a salesperson! I told her she should be because she did a fabulous job. More