Bob Brown Chevrolet

My wife and I went to Bob Brown just to compare sizes of My wife and I went to Bob Brown just to compare sizes of SUVs. We met Eric,who answered all our questions concerning the vehicles, showed us diffe My wife and I went to Bob Brown just to compare sizes of SUVs. We met Eric,who answered all our questions concerning the vehicles, showed us differant models, and our visit turned into quite an enjoyable buying experience. We drove home our new Traverse, thanks to Eric. It was just what we wanted and we felt no pressure. Thanks Eric and Thanks Bob Brown Chevy. We'll tell everyone about our experience. More

It was a great experience for my mom to purchase her first brand spankin' new vehicle overall. Price was great, the salespeople were great, and they worked with us. My only issue is with the last minu first brand spankin' new vehicle overall. Price was great, the salespeople were great, and they worked with us. My only issue is with the last minute sales pitch to try and get you to purchase the rust "proofing" when you're in the middle of signing paperwork. I've purchased it before (during that last minute salespitch) and it doesn't work...and once we told the finance person we would be waiving the fictitious rust proofing, her entire attitude towards us changed and she became very short. I felt blamed for talking my mom out of it when I had personal experience with it not working. What should have happened, was she should have taken down the name of the dealership (George White in Ames) I purchased the waste-of-a-grand rust 'proofing' from and taken it up directly with that dealership for scamming me. That would have proved to me this dealership was selling a quality product and we might have gone forward with the purchase of the rust proofing. More

I had a very enjoyable time working with Aaron and the sales manager that helped. They listened to what I wanted and needed in a new car. They got me the kind of car that I wanted at the price I needed sales manager that helped. They listened to what I wanted and needed in a new car. They got me the kind of car that I wanted at the price I needed and gave me a fair price for my trade in. I would recommend going to Bob Brown over any other Chevy dealer in the Des Moines metro area. More

The only negative thing I can say so far is that when I went to pick up my newly pre-owned vehicle is that when I asked my salesman if it had a full tank of gas his response was "it should be close." I wor went to pick up my newly pre-owned vehicle is that when I asked my salesman if it had a full tank of gas his response was "it should be close." I work with the public everyday all day long and to me his repsonse should have been "let me go check and fill it up for you." Other then that my overall experience as been great so far even working with the service department, they get your vehicle in quickly and get you out in a timely manner. More

We had a great experience when purchasing our new vehicle at Bob Brown Chevrolet. Our salesman, Eric Dowerah, was very low-pressure, which we appreciated as we were not sure if we were ready to buy a vehicl at Bob Brown Chevrolet. Our salesman, Eric Dowerah, was very low-pressure, which we appreciated as we were not sure if we were ready to buy a vehicle yet. We test drove the vehicle three times and never felt like we "had" to buy from them. Eric answered all of our questions and helped us find the vehicle that was the right fit for us. As far as customer service goes after the sale, Eric made sure to give us his contact information so that we could contact him directly any time with questions. We appreciated also that they were willing to negotiate price and show us the options that made the most sense for us financially. They worked with us to get a payment that we could afford. We were first time customers at Bob Brown and if we are in the market for a Chevy vehicle in the future or know others that are, we would not hesitate to return or recommend the dealership. More

I have shopped and purchased new cars and trucks at other dealers over the last 30 years and have never had an experience like I had at Bob Brown's in Des Moines, Iowa. Jeff (Salesman) was great from the sta dealers over the last 30 years and have never had an experience like I had at Bob Brown's in Des Moines, Iowa. Jeff (Salesman) was great from the start. He greated me and did not try to show me what I didn't want, he listened to what I wanted and was very informitive about my car. Dave ( I assume he quotes trade-ins) was a very pleasant and a breath of fresh air. I have to say in the many years I have been car shopping, this is the first time I have ever gotten to meet the individual who quotes the trade-ins. He explained what and how he came to the price they wanted to give me for my Nissan...(I knew what it was worth from Edmonds for it's Trade-In value) he gave me more then Edmonds had quoted on the web site. He explained to me that they are in the business to sell cars and he wanted to make my experince a good one and be fair to me as well as he wanted to see me leave the lot in my Equinox...and he did. Tony (Finance) was as nice as the others. He was very sensitive to my needs and wants as far as payments as well as the down payment. HE WORKED WITH ME AND FOR ME...I will be sending everyone I know to Bob Brown from now on. This was the best car buying experience I have ever had. I live in Newton, Iowa and drove the 30 miles to Bob Brown...I would drive further. I have shopped at Karl's Chevrolet in the past as well as Nobel in Newton, I will not be returning to these dealers. They should take a page out of the Bob Brown play book on how to treat customers. More

Doug was a terrific listener & believed the car was malfunctioning even though no one else had seen it in the act. The cashiers were a perfect finishing touch to a very positive experience. It had been malfunctioning even though no one else had seen it in the act. The cashiers were a perfect finishing touch to a very positive experience. It had been years since we had shopped at that location but the professionalism of the service staff was outstanding. I like seeing people happy to be at work but not overly happy that you are needing their help. Thanks for making an unhappy moment feel like a "glad it happened here" experience. You have a great staff that likes to be busy & can show that they want the right outcome. Thank you!! More

My husband and I came in on the last day of the month not intending to purchase a vehicle. They respected that I was purchasing the suv and did not side step me and address my husband. They gave me a great t intending to purchase a vehicle. They respected that I was purchasing the suv and did not side step me and address my husband. They gave me a great trade on my Saturn. My Equinox has "lots of extras" and Eric took the time to make me feel comfortable with everything. I should say "lots of extras" took lots of time. Having felt very appreciated by my Saturn experience, I am happy to say that Bob Brown is a great next step. Joe Koebke assisted me in the Saturn journey and was also a great reason for my focus on Bob Brown. He guided me to Eric knowing he would have the patience to deal with my unusual requests. I already know the service will be outstanding due to an issue with my Saturn and the amazing service Darrin Brown provided. Nice to find customer service, respect, and a quality product in this day of questionable products and services. Thank you Eric, Joe, and Darrin. More

I had bad credit and they worked with me till i was able to get my brand new 2011 malibu. They are great from now on I will be buying all my cars at bob brown. to get my brand new 2011 malibu. They are great from now on I will be buying all my cars at bob brown. More

Kaylinn called me within minutes of my submitting an online request. She was very pleasant and arranged an appointment for the time of my choosing. At the Bob Brown dealership, Alan Heggen was knowl online request. She was very pleasant and arranged an appointment for the time of my choosing. At the Bob Brown dealership, Alan Heggen was knowledgeable and cordial and provided me with information and answers to my inquiries. More