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Bob Brown GMC Buick
Ankeny, IA
50 Reviews
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Helpful December 20, 2022
Right from the start Aaron was very responsive and followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!! followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!! More
by tjminich
Employees Worked With
Aaron Mohler
February 12, 2022
It was a chilly morning when we stopped to look at the escape. They brought the vehicle to the office and we let it warm up before a test drive. We liked the escape and said we would like to purchase it a escape. They brought the vehicle to the office and we let it warm up before a test drive. We liked the escape and said we would like to purchase it and we were taken care of and driving it home in a couple hours time. More
by andersen
Employees Worked With
Matt Brown
January 18, 2022
I had a heating issue in my 2003 Jeep Liberty. Brandon Ted And DJ all were a part in getting this resolved. we first troubleshoot minor issues (thermostat, core flush, water pump) in case it would have fi Ted And DJ all were a part in getting this resolved. we first troubleshoot minor issues (thermostat, core flush, water pump) in case it would have fixed the issue without having the huge cost of heater core. well it ended up being the heater core. it was full of sludge and sediment. there were some set backs regarding scheduling however that was satisfied. the bill was also over $200 LESS than expected. Great Job Team Bob Brown GMC. More
by Chad V
Employees Worked With
Brandon, DJ, Ted
December 26, 2021
While the dealership is fine, I'm disappointed in the quality of my 2018 GMC Canyon. My Canyon has only 50,000 miles and is out of warranty. The blend door actuator for the truck's cabin heater failed wh quality of my 2018 GMC Canyon. My Canyon has only 50,000 miles and is out of warranty. The blend door actuator for the truck's cabin heater failed which resulted in a repair bill of $1700. The dealership quoted me $2100 but I found an independent repair mechanic that performed the work for $400 dollars less. The reason for the high cost is that the entire dash had to be removed to replace a $130 part. The labor took approximately 12 hours. First of all I am very disappointed in the design of this vehicle in that you have to perform that amount of labor to fix such a cheap part. Secondly, I can't believe that this part would fail after only 50,000 miles. After doing some research it looks like the 2015 through 2017 Canyons had this same problem, but GMC chose not to include this problem in a recall. GMC probably decided that it was too expensive to fix so they decided to let their customers pay the bill for this problem. I bought an American truck thinking that they knew how to design and build quality trucks because they make so many of them, but obviously I was wrong. I had not owned an American vehicle since 2002 but I will now only buy foreign vehicles in he future. Thanks a lot GMC, never again! More
by cyclonetom39
Employees Worked With
Matt Brown
October 08, 2021
Jeff and Terry are the BEST! Jeff does everything to make sure the customer is taken care of. He goes over and beyond. The scheduler Alicia and Jeff are the reason I continue to service in Ankeny. sure the customer is taken care of. He goes over and beyond. The scheduler Alicia and Jeff are the reason I continue to service in Ankeny. More
by dmicutie
Employees Worked With
Jeff Bokhoven
August 29, 2021
Quick and painless. We submitted paperwork before we arrived and we in and out under an hour. Excellent service. The finance department was amazing! arrived and we in and out under an hour. Excellent service. The finance department was amazing! More
by Amyandkaley
Employees Worked With
Isaac
August 02, 2021
Matt, I have had my vehicle in your shop ever since last year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only to find out it still did not take care of the problem. Please look at all they have replaced on my vehicle. I do have an extended warranty on my vehicle so the parts have been covered. It has been a trial and error and nothing is working. I noticed this weekend that they even come on when you get in the car like it is the weight. I have a trailer and pulled it to the fair Saturday and the compressor for the rear suspension when it comes on it has an awful noise and it clicks and struggles to level. Its like the air pump or whatever is under there, cannot take the load. It also did it when I get in the vehicle if it is on an unlevel ground. It has a horrible noise trying to level. Also I had new back brakes put on and they are making noises too. Terry Tracy is aware of all this and Jeff is my person I call for service. Terry told me a little over a month ago that he would get my vehicle back in and give me a car to drive of which I have not heard from him or Jeff since I was last there. I left a message for Terry Friday and Jeff today. Please see what you can do, This is very annoying. More
by fran.channon
Employees Worked With
Terry Tracy
