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Bob Brown GMC Buick
Ankeny, IA
55 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 55 reviews
May 20, 2017
very professional from beginning to end to begin he made sure I was comfortable while I waited, offered me refreshment and let me know when my vehicle was finished and explained everything. to begin he made sure I was comfortable while I waited, offered me refreshment and let me know when my vehicle was finished and explained everything. More
by blondegramma
Employees Worked With
jeffrey
May 16, 2017
Service department Helpful and friendly staff. They took care of everything in a timely matter and answered all the questions I had. I couldn't of had a better experienc Helpful and friendly staff. They took care of everything in a timely matter and answered all the questions I had. I couldn't of had a better experience anywhere! I would recommend them highly! More
by Juli A
Employees Worked With
Ticket writer
March 28, 2017
Service Department Outstanding service by the service department. The people that work in the department are very friendly and quite professional in explaining the serv Outstanding service by the service department. The people that work in the department are very friendly and quite professional in explaining the service that you need. More
by carguy
Employees Worked With
Service Advisor
March 04, 2017
Excellent Service Friendly, professional and courteous salesman and financing person. They both took time to explain everything so it was easy to understand but still Friendly, professional and courteous salesman and financing person. They both took time to explain everything so it was easy to understand but still a speedy process. More
by Teach.kristy777
Employees Worked With
Richard Burkemper
February 23, 2012
I had been shopping for a Sierra Denali for about 4 months. I live near Kansas City and had been searching the country for the truck that I wanted. After finding a truck on the Bob Brown GMC website, months. I live near Kansas City and had been searching the country for the truck that I wanted. After finding a truck on the Bob Brown GMC website, I drove 4 hours to take a look at it. Tracee was fantastic to work with! I definitely felt like she went above and beyond to be helpful, friendly, and respect my time. I can confidently say that they had the best price, by a long shot, on vehicles within my search area (400 miles). And although I acted like I was being robbed (just like my grandpa taught me), I was shocked by the deal I got my on truck! Cody was also easy to work with. He was very thorough at explaining the finance paperwork and quickly processed the transaction. All in all it was a little over two hours from the time I arrived at the dealership until I was southbound on I-35 with my new truck. Thanks for the great service and the easy transaction. I am jealous that Ankeny has such a great GMC dealership and I will certainly make the 4 hour drive back to Bob Brown to buy from Tracee for my wife. You guys were AWESOME!! More
by ryanhunt0725
Employees Worked With
Tracee Weiss, Cody Bilyeu
February 18, 2012
Ron did a good of explaining the products and let me know about all rebates available. All questions were answered. The staff at the dealership was very friendly. about all rebates available. All questions were answered. The staff at the dealership was very friendly. More
by Vikings1
Employees Worked With
Ron Floyd
December 05, 2011
I had an exceptional experience with Bob Brown Auto and with Tracee specifically. She stuck to what I asked, she went out of her way to find what I was looking for, and service was fast and efficient. She with Tracee specifically. She stuck to what I asked, she went out of her way to find what I was looking for, and service was fast and efficient. She even gave us a tour of the service bay while we waited. I never felt pressured into buying, nor did I feel pressure to buy outside my specified range of affordibility. I told her where I wanted to be at and brought back to the table exactly that. How nice that felt to not feel pressure or guilt after buying a new vehicle. Between my husband and myself we have visited and bought 8 new vehicles throughout the last 15 years. This was by far the best experience we both have had in dealing with auto dealerships. More
by murphye
Employees Worked With
Tracee Weiss
November 14, 2011
Kendal was easy to work with and fun to get to know. He went above and beyond to help us find the perfect truck to suit our needs. We will be calling him when we are ready to trade in our other car and we went above and beyond to help us find the perfect truck to suit our needs. We will be calling him when we are ready to trade in our other car and we will recommend him to family and friends. More
by stacilhb
Employees Worked With
Kendal Cook
October 25, 2011
I looked into a possible trade-in. Samantha responded to my email request the very next day with a text message, then a after our phone call an appointment was set with her and her Manager. Her tone, expert my email request the very next day with a text message, then a after our phone call an appointment was set with her and her Manager. Her tone, expertise, knowledge and mannerisms were very professional and kind! I would recommend a friend/family to Samantha of course!! Thank you for your help Sam :) Neathan More
by neathan
Employees Worked With
Samantha Ballard
