Bob Davidson Ford Lincoln

So I stopped coming to this dealer for service after the poor service I received the last 2 times I was here. The 1st of the 2 someone stole the money out of car .I called and I was told to stop by they wil poor service I received the last 2 times I was here. The 1st of the 2 someone stole the money out of car .I called and I was told to stop by they will replace it. 10 $ really . The 2nd time was just way to long for an oil change.so after a year I decided to give it another shot. Due to covid the quick lane office is not open so I called to to figure out where to go as I was outside and there is no signs or ppl to help. The young lady instructed me to drive up to the door where there was a rubber hose, I said to her there is a suv coming out of the door and she said yes thats it. Once inside the service lady was on my back abkut coming in the door the wrong way and was not trying to here what I was saying. She has a very rude attitude at this point and tells me it will take 90 min for a simple oil change. So I can't schedule an oil change anymore and when show up it takes 90 mins,what quick about that. I can have my truck service with a tire rotation and all in abkut 30 min so why does it takes so much time for my car.this place has gone down since my first experience and it will be my last time here. More

Great Experience! Asked for an OTD price on a Great Experience! Asked for an OTD price on a Wednesday, they responded in 5 minutes with an email and phone call. Brittany (internet Contact) q Great Experience! Asked for an OTD price on a Wednesday, they responded in 5 minutes with an email and phone call. Brittany (internet Contact) quickly gave me a written number! Too many dealers change those numbers or include every rebate even though no one could ever qualify for all. We purchased the next day. The salesperson gave a great test drive, did not push extras (but did suggest). Finance team was amazing, they understood the buyer and we moved through the purchase process quickly. I highly Recommend this dealer to anyone. If you are sincere about a car, they are great at giving you a very fair deal. It was well worth the drive! More

Worst buying experience ever ! Terrible Sales . Beware , if i could rate a zero , i would ,They do not honor their online pricing . Bait and switch for sure . Stay away Terrible Sales . Beware , if i could rate a zero , i would ,They do not honor their online pricing . Bait and switch for sure . Stay away More

Victor DiFatta, our sales consultant, and Neil Gillies, Sales Manager were great. Awesome customer service and straight forward. Strongly recommend. Very professional and great to deal with. Sales Manager were great. Awesome customer service and straight forward. Strongly recommend. Very professional and great to deal with. More

Salesman’s acted like I was here for him. Everyone helped me but Chris salesman. Would not by from them again this is second car me but Chris salesman. Would not by from them again this is second car More

Stress-Free Car Buying This was my second time doing business with Bob Davidson Ford. I purchased a 2014 Mustang from them on a late December night in 2013 and still recall This was my second time doing business with Bob Davidson Ford. I purchased a 2014 Mustang from them on a late December night in 2013 and still recalled an excellent customer service experience, so after shopping around and getting competitive quotes on a new 2019 Mustang, I walked in to see what sort of deal we could strike. I was not disappointed, Bob Compton gave me exceptional service. I was a little picky, not settling for anything less than a color and standard transmission. They didn't have a single one that fit my needs on the lot, but that wasn't an issue. Bob pulled a variety of vehicles that met my specifications from all over the region, presenting each window sticker to me and letting me decide at my leisure. I never felt pressure at ALL, that's key, and one of the main reasons I recommend this dealership. After deciding upon the Mustang I wanted, we began negotiations on price. I'm not a stickler, but I do enjoy negotiating and getting a good deal. Neil Gillies, the sales manager was a pleasure to negotiate with. I went to prior dealerships earlier, and while I won't name them specifically, the sales managers up until then were dismissive and unwilling to negotiate a price with me. I could tell Neil and Bob sincerely wanted to earn my business, and we were able to agree on a price undercutting the competitors by a fair margin, all while ordering me EXACTLY what I wanted. After we agreed on a fair price for the car, I dealt with Kate Higgins in the finance office. She was very pleasant to deal with, and shopped around for competitive APRs for me. I signed all of the paperwork and left excited to get my new Mustang in a few days! Upon returning home, I reviewed my contract, and noticed a package I didn't remember agreeing to, nor had use for. I called the following Monday and left Kate a voicemail with my concerns. She promptly returned my phone call and apologized for the mistake, vowing to remove them, which she did upon my return for delivery. THAT is what I call customer service. This is my second Mustang from Bob Davidson Ford. I'd still be driving the first one if someone paid more attention to the road than their phone and didn't crash into me. The LAST thing I wanted after a near death experience, as well as losing my prized possession, was a stressful experience with a dealership. THAT is why I went to Bob Davidson, their customer service is exceptional, their prices are competitive, and I genuinely felt like the people I dealt with wanted me to leave happy. More

Classic Bate and Switch If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered my call and answered my questions. I told her that I was interested and I would work out a time when I could drive to the dealership to see the truck. Four days later (Monday) Sarah texted me and I texted back that I was looking to come to see the truck on Thursday between 6 and 7p. Sarah also ask me to let her know if their were any changes and I ask the same of her. Sarah also confirmed that the truck that I was looking at was still available (stock #CD40229). Thursday evening my wife and I traveled 2 hr. in heavy traffic and when we were just 4 miles away we received a text message and a phone call telling us that the truck was not there, that the owned of the dealership had it, but they had another F350 King Ranch DRW on the lot that I could look at and consider OR they could see what they see what they could for tomorrow nite. Friday night, rush hour traffic around Baltimore, are you joking?? Classic Bate and Switch. More

Zero customer service Came in for a quick patch to my tire with a screw in it and was told it would be an hour max. 2.5 hours later I still don’t have my vehicle. I also we Came in for a quick patch to my tire with a screw in it and was told it would be an hour max. 2.5 hours later I still don’t have my vehicle. I also went to ask a question about my title and registering car as I bought vehicle here but registered in a Florida, and Blake Schindler was absolutely rude and unhelpful. I said excuse me to get attention and he just stared at me without saying anything else. I tried to give this dealer a second shot upon moving back but I will never be back again. Customer service is non-existent and they do not follow-through with anything they tell you. More

Fantastic experience with Sarah. Although I didn't purchase my Explorer Sport from them, Sarah Christman was absolutely phenomenal to work with. Efficient, professional, knowledgeabl Although I didn't purchase my Explorer Sport from them, Sarah Christman was absolutely phenomenal to work with. Efficient, professional, knowledgeable. She put a number on my trade sight unseen and thoroughly explained the various incentives/financing options. This is my 38th vehicle purchase and I needed to make it this weekend or wait a few more weeks. The only problem is they only had the vehicle in Magnetic Gray and I was interested in Black. Without a doubt, I would recommend this dealership without reservation to anyone! You've got a tremendous asset in Sarah Christman! Great work... More

Great Customer Service I have used this dealership for regular service and for dealing with problems. I have found them to be courteous and knowledgeable on every occasion. I have used this dealership for regular service and for dealing with problems. I have found them to be courteous and knowledgeable on every occasion. I will continue to use this dealership and will recommend to others. More