Bob Davidson Ford Lincoln

Great Customer Service I have used this dealership for regular service and for dealing with problems. I have found them to be courteous and knowledgeable on every occasion. I have used this dealership for regular service and for dealing with problems. I have found them to be courteous and knowledgeable on every occasion. I will continue to use this dealership and will recommend to others. More

Not as good as they used to be I have dealt with this dealership for many years. In the past I had always been very satisfied with my experience with them. Over the last few years I have dealt with this dealership for many years. In the past I had always been very satisfied with my experience with them. Over the last few years the service department has gone down hill with many times not having enough mechanics they would need for work that comes in on that particular day. I don't like using the fast lane and had to use it several times when I came in for oil and filter changes and minor things being checked . My last visit was with the body shop and the repairs were being paid by another company's insurance and they were doing the work for me. I was told it would only take three days to repair. On the third day I called to make sure it was going to be finished and I was told they were going to have to keep it over the weekend which meant I was going to have to pay out of pocket for at least three additional days. They ended up calling me back and said that they would have someone else do the repair then originally assigned the job to and it would be done the next afternoon. They completed the job and I think they did a good job but I don't like last minute changes and stress added to my life. It wouldn't have been so bad but I had scheduled an appointment for when the work was to be done. That is why I didn't understand why it couldn't be done when promised. I just feel it is just best if I start using another dealership for my automotive needs. More

Would not do business with this dealership Our son went to this dealership, to purchase a vehicle. After a few issues arose, I called (I live out of state) to speak to the GM, to help with the Our son went to this dealership, to purchase a vehicle. After a few issues arose, I called (I live out of state) to speak to the GM, to help with the issues. The GM was rude, did not care about how he was speaking to a customer and then hung up the phone on me. Because of the principal of how the GM treated a customer, my son went to another dealership and bought a car with NO issues. Do not recommend this dealership, because of the actions of the GM. More

Poor service from the advisor Poor service from the service advisor. The service performed on my vehicle was performed in a satisfactory manner but the service advisor was very unf Poor service from the service advisor. The service performed on my vehicle was performed in a satisfactory manner but the service advisor was very unfriendly and didn't try to advise me on any other means of acquiring transportation due to my vehicle being kept longer than he told me it would be. More

Great place to buy or service your car I just recently purchased my second car from this dealership the customer service is wonderful! Go and ask for Blake I’ve purchased both my cars from I just recently purchased my second car from this dealership the customer service is wonderful! Go and ask for Blake I’ve purchased both my cars from him and he was very pleasant to work with! More

I brought my car in for regular service and some body work. They did a fabulous job!! The customer service was great! They kept me informed during the entire process. My car was ready on time, washed and cleane They did a fabulous job!! The customer service was great! They kept me informed during the entire process. My car was ready on time, washed and cleaned. More

Great! The entire service process was easy and handled with excellent customer service. Communication was superior. I was made aware of every step from dro The entire service process was easy and handled with excellent customer service. Communication was superior. I was made aware of every step from drop off to pick up. More

Great It was an awesome experience. The way they treated me it was great. The waiting area it was son confortable, cozy and so welcoming. Great work. It was an awesome experience. The way they treated me it was great. The waiting area it was son confortable, cozy and so welcoming. Great work. More

Service on my Escape Laverne is always so friendly and makes the service experience great. I had a sensor go bad on my Escape and they diagnosed the problem quickly and go Laverne is always so friendly and makes the service experience great. I had a sensor go bad on my Escape and they diagnosed the problem quickly and got it fixed for me. Laverne kept me updated with what was going on and when the work would be finished. Thanks Laverne and will definitely be coming back for all of my regular service! More