Bob Ferrando Ford - Service Center

Oil change It was very good service when they offered a free rental car when the oil change turned into a larger project. I was able to return to work while the It was very good service when they offered a free rental car when the oil change turned into a larger project. I was able to return to work while they worked on my vehicle. I was very pleased with the overall customer service experience. More

Routine service Drove into service area and they started to work on it. This was part of the complimentary service that comes with the purchase of a used car. All w Drove into service area and they started to work on it. This was part of the complimentary service that comes with the purchase of a used car. All went well including oil change, tire rotation, spring maintenance, and car wash. All completed in a timely manner. More

Great service The shop staff were great! We were broke down while traveling and they got us repaired quickly, as well as transportation to and from a hotel. I have The shop staff were great! We were broke down while traveling and they got us repaired quickly, as well as transportation to and from a hotel. I have high praise for the Service Dept.!! Thanks! More

Air bag replacement Awesome quick and efficient outstanding THX easy to work with friendly always performed work on time or shorter service rep even took time to explain Awesome quick and efficient outstanding THX easy to work with friendly always performed work on time or shorter service rep even took time to explain work needed and time frame to perform work More

Fantastic Service The service department is fantastic. They are polite, knowledgeable and very helpful. They called me when to tell me what was needed to pass inspectio The service department is fantastic. They are polite, knowledgeable and very helpful. They called me when to tell me what was needed to pass inspection, made recommendations to help me make decisions and called me when everything was complete. The work they do is exceptional and I highly recommend the Ferrando Ford service department! The sales, finance and all support staff are fantastic as well! More

Flexible, kind, informative, and efficient They were able to work my car into their schedule to make it drivable again. Brakes, wheel bearings, and found ways to save me money. In a word, fanta They were able to work my car into their schedule to make it drivable again. Brakes, wheel bearings, and found ways to save me money. In a word, fantastic! More

Came in for a 25000 mile check Aaron noticed my inspection was due scheduled that and took care of my expired registration. He is always very helpful and listens to my concerns. Alw Aaron noticed my inspection was due scheduled that and took care of my expired registration. He is always very helpful and listens to my concerns. Always goes above and beyond to take care of my car More

inspection and service I would like to commend the service department, and most especially Doug, who has kept me coming back due to his going out of his way each time to mak I would like to commend the service department, and most especially Doug, who has kept me coming back due to his going out of his way each time to make sure I am comfortable and taken care of. I was especially grateful, but not surprised when he gave me a car to go and eat with while the mechanics had their lunch break. The patient way that he explains things is always able to put my mind at ease. Furthermore, I always feel welcome by the service staff and the great gals in the service office. I have told my friends, in fact, my father in law bought a used lincoln from you right after I got my focus. RM Cornelius More

So friendly They are so helpful and friendly at Bob Ferrando I have no problem driving by the other ford dealership to get there! I really don’t even want a ford They are so helpful and friendly at Bob Ferrando I have no problem driving by the other ford dealership to get there! I really don’t even want a ford as my next car but probably will get one just bc I love their service department. More

Practical, cost effective service My 2011 Ford F-150 was bought new at Ferrando Ford and all of its service needs have been provided by this dealer, including routine oil changes, annu My 2011 Ford F-150 was bought new at Ferrando Ford and all of its service needs have been provided by this dealer, including routine oil changes, annual state inspections and warranty work. On this visit, I was experiencing problems with the turn signal. The mechanic determined that a part inside the steering column had been broken, likely by aggressive use of the turn signal stalk (did I mention that I have a four year old grandson who likes to pretend drive?). This was an unusual occurrence and the dealership did not have the (quite expensive) part in their inventory. The service personnel showed me the problem and said "if it were my truck, I would repair the broken part with longer screws that should address the broken plastic housing". I agreed and it's what they did to get me back on the road. How many repair shops look out for customers like this? I recommend this dealership without hesitation. More