Bob Ferrando Ford - Service Center

Very pleased Service department has never tried to push any kind of work to be done other than what i had requested. The most honest service dept. i have ever been Service department has never tried to push any kind of work to be done other than what i had requested. The most honest service dept. i have ever been to. That is why i go back More

Great service Just switch to this service department and I am very happy that I did. Up front, quick and friendly. I would recommend for any one who needs work done Just switch to this service department and I am very happy that I did. Up front, quick and friendly. I would recommend for any one who needs work done on their car. More

Service John Barney is the best! My care was having tire issues and between John and the service techs they were able to locate the issue! John Barney is the best! My care was having tire issues and between John and the service techs they were able to locate the issue! More

Inspection Always a class establishment that handles all our needs! Service and accommodations are top notch! Doug and the entire service team always go out of Always a class establishment that handles all our needs! Service and accommodations are top notch! Doug and the entire service team always go out of their way to help! More

Excellent Overall my experience was excellent as they fixed my Mariner which is 9 years old and runs like a new car. They even granted me a loaner since it was Overall my experience was excellent as they fixed my Mariner which is 9 years old and runs like a new car. They even granted me a loaner since it was in the shop for three days. More

Service Had car inspection and some other work done. Service was prompt at appointment time and got the work done in a short amount of time then when I thoug Had car inspection and some other work done. Service was prompt at appointment time and got the work done in a short amount of time then when I thought it would. Everyone was nice and friendly More

They only fixed two of three items I came in for repair. Two items fixed out of three. My biggest issue is that a new flashlight I put in my car that morning was taken from my car. It was not an expensive i Two items fixed out of three. My biggest issue is that a new flashlight I put in my car that morning was taken from my car. It was not an expensive item but it was given to me as a gift by a sweet child who thought I needed a flashlight that matched my car color. I know now that if I have any repair done there I will remove anything of value and take an inventory of all remaining items left in car. More

Battery I was having issues with my 2016 Ford Explorer intermittently not starting. Took it to Auto Zone for a battery check and told it was fine and I should I was having issues with my 2016 Ford Explorer intermittently not starting. Took it to Auto Zone for a battery check and told it was fine and I should have no worries driving it. Coming upon the busy summer travel season, I was concerned with that response. Brought it to Bob Ferrando and it took 20 minutes to tell me that my battery was in fact going bad. Forty minutes later I was back on the road knowing I had a vehicle that will start! I thought the price for the battery and labor was competitive. More

Great customer service The fellows in the service center are always there to help and answer questions. I would recommend anyone to this service center. They are only a phon The fellows in the service center are always there to help and answer questions. I would recommend anyone to this service center. They are only a phone call away More

Service My car was in and out very quickly for 25,000 mile service. No complaints, as usual I have done my business at Ferrando for well over 25 years. My car was in and out very quickly for 25,000 mile service. No complaints, as usual I have done my business at Ferrando for well over 25 years. More