Todd Kroh

This was my first service since New Motors took over. It was every bit as good as Fernando’s. I will return again. It was every bit as good as Fernando’s. I will return again. More

by ENC1978 Verified Customer Verified Customer

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I can’t say enough about Devin. He was professional and easy to work with. I called and explained what I wanted and my price range and when I arrived at New Motors, he had several c He was professional and easy to work with. I called and explained what I wanted and my price range and when I arrived at New Motors, he had several cars for me to choose from. So ladies if you hate wheeling and dealing, Devin is the guy to see. More

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My check engine light came on friday evening and left a message could the please get me in Saturday to run a scan. The called me back first thing in the morning and set up an appointment. Not only did they message could the please get me in Saturday to run a scan. The called me back first thing in the morning and set up an appointment. Not only did they scan it, they fixed the problem too! So impressed that they worked so hard on a Saturday and I didnt have to worry all weekend. Staff was very helpful and friendly. I hope you get them pizza and donuts on Saturday. The only thing I would change is get rid of that stupid kid area. In 5 years I have never seen a kid in there. Maybe a full size table to eat at and a massage chair instead. Anyways great work New Motors Ford! More

by EAUGUSTINE113333 Verified Customer Verified Customer

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Keaton and the staff at New Motors was very accommodating to my schedule and needs. to my schedule and needs. More

by ckernsjr74 Verified Customer Verified Customer

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Friendly Listened Easy to work with Made us feel comfortable You should have invited us to the party! comfortable You should have invited us to the party! More

by cadmoy Verified Customer Verified Customer

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Quick and easy. Love our new Bronco. Shawn is amazing sales guy. He even set our Ford App and my phone. Thank you New Motors Ford!!!!!! Love our new Bronco. Shawn is amazing sales guy. He even set our Ford App and my phone. Thank you New Motors Ford!!!!!! More

by aprilmae16509 Verified Customer Verified Customer

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Great! Fabulous! Thanks Todd for making the buying process so easy! Love our new vehicle!! Fabulous! Thanks Todd for making the buying process so easy! Love our new vehicle!! More

by kathy.hopson Verified Customer Verified Customer

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Working with my salesman Todd, I never felt like I was being pushed to make a sale. I bought my dream car and my experience at this dealership was the best I’ve ever had. being pushed to make a sale. I bought my dream car and my experience at this dealership was the best I’ve ever had. More

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BUYER BEWARE! !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the paper and the inspection were brief as the dealer told me they support their cars and used cars go through a very comprehensive inspection process, (plus I wanted to respect their time for staying to the last minute to close, plus I was told hey will support me for 30-days. So, being an ethical person myself, and having a high level of trust in people, when I buy from a dealer, one would think you are covered and taken care of. (Unfortunately…. NOT a trustworthy dealer.) Just LIES! After driving it home that evening, I noticed something just didn’t seem right. I immediately called the next morning asking for support (including sent them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as I got passed back and forth bunches of times! The dealership staff that I dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. I have gotten Ed (GM) on the phone a couple of times by paging him and waiting on hold for long amounts of time. He acted like he knows nothing about my situation, rushing the call, says he will look into to it, and rudely hangs up! Never to be heard from once again!! They dismissed my request for support and I had to put $1800 into a vehicle that I only owned for 15 hours with less than 100 miles of driving. The staff is absolutely rude. When you actually do get somebody on the phone, they quickly dismiss the call, say they will look into it and never call you back. BUYER BEWARE! . Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I’ve ever had. They are not interested in making it right and just don’t care! 3-weeks later and zero resolution or support! They have my money though! Very sad!!! More

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Great place to purchase a used vehicle. Todd was very patient and directed us towards the type of vehicle we described. It was nice to have a salesman that listens to you which is hard to f Todd was very patient and directed us towards the type of vehicle we described. It was nice to have a salesman that listens to you which is hard to find. More

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