Bob Ferrando Ford - Service Center

Service Staff, Especially Arlen are great! Great service and timely. Professional. Accommodating Great job guys. and timely. Professional. Accommodating Great job guys. More

Very efficient, helpful friendly service persons, clean and neat waiting area, pleasant customer service person and neat waiting area, pleasant customer service person More

Always feel treated fairly when I leave my car for service which is a 2010 so I have had 12 years of experience with Fernando Ford. service which is a 2010 so I have had 12 years of experience with Fernando Ford. More

Great service. Not terribly fond of one of the guys who answers the phone in the service department. But I still keep going there! answers the phone in the service department. But I still keep going there! More

This team got me in when I am visiting from out of town for basic maintenance I was unable to schedule before I traveled to Erie. They took great care of me and My parents use them as well for their car ca for basic maintenance I was unable to schedule before I traveled to Erie. They took great care of me and My parents use them as well for their car care. More

Excellent service, very friendly, speedy service short wait time for getting an appoint very pleased wait time for getting an appoint very pleased More

The last 3 times I used this location, the two gentleman are, quite frankly RUDE. This last time will be the last time I step foot in their service center. The manager called me after to literally yell at are, quite frankly RUDE. This last time will be the last time I step foot in their service center. The manager called me after to literally yell at me for not refilling the gas in the loaner. I put 5 dollars in but apparently it wasn’t exactly where it It was when I took it off the lot. I have spent tens of thousands of dollars just in their service area over the last 10 years over 4 vehicles. They lost that over maybe $3 in gas. I don’t know if Arlind is no longer there, but he hasn’t been there the last few times I visited. If he isn’t, that is an incredible loss to Ferando Ford. The check out woman in the office has always and continued to be lovely, but this last dealing with the other two were it. And I have to say, I am hearing this same thing from numerous people. More

Service is always excellent and seamless, no waiting both dropping off and picking up. No waiting to schedule dropping off and picking up. No waiting to schedule More

Very professional. Did what they said. In a timely manor. Providing transportation while my truck was in the shop was a big plus… Providing transportation while my truck was in the shop was a big plus… More