Arlen Bird

I always take my son’s car for service here. The staff is friendly and professional. I trust them to keep his car in good working order. The staff is friendly and professional. I trust them to keep his car in good working order. More

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Collin Mello is my go to service man. He is always smiling, always super pleasant and a real joy to work with. He takes really good care of my vehicles and has, more than once, gone abov He is always smiling, always super pleasant and a real joy to work with. He takes really good care of my vehicles and has, more than once, gone above and beyond the call of duty to assist me. I have two shoulder replacements and it is very difficult for me to clean the inside of my windshield and Collin has cleaned it for me numerous times, which is not his job to do. 5 stars, I have highly recommended him and New Motors Ford and look foward to a continued excellent relationship with both Collin and New Motors. More

by MARKJMEYERS Verified Customer Verified Customer

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My check engine light came on friday evening and left a message could the please get me in Saturday to run a scan. The called me back first thing in the morning and set up an appointment. Not only did they message could the please get me in Saturday to run a scan. The called me back first thing in the morning and set up an appointment. Not only did they scan it, they fixed the problem too! So impressed that they worked so hard on a Saturday and I didnt have to worry all weekend. Staff was very helpful and friendly. I hope you get them pizza and donuts on Saturday. The only thing I would change is get rid of that stupid kid area. In 5 years I have never seen a kid in there. Maybe a full size table to eat at and a massage chair instead. Anyways great work New Motors Ford! More

by EAUGUSTINE113333 Verified Customer Verified Customer

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Being female and absolutely no knowledge of vehicles, Arlen has always taken the time to pinpoint where the problem is. He doesn't wave me off that I have no idea; and takes my concerns with my vehicles Arlen has always taken the time to pinpoint where the problem is. He doesn't wave me off that I have no idea; and takes my concerns with my vehicles seriously. John is patient with me and is prompt with my loaner vehicle as well as tells me exactly when a loaner is available. Colby drove around with me in order to discern various noises my previous vehicle was making and was repaired promptly. I have had very few instances where my car was not finished or additional parts needed to be ordered. More

by CHSNUCMED Verified Customer Verified Customer

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I have been a customer of Ferrando (now New Motors) Ford for decades. I recently purchased a new (to me) Escape Platinum and I couldn't be happier with the vehicle and sales team. My salesmen were knowledg for decades. I recently purchased a new (to me) Escape Platinum and I couldn't be happier with the vehicle and sales team. My salesmen were knowledgeable and understood what I was looking for and helped me find the perfect vehicle. Additionally, their service department is second to none! Arlen and his crew have always provided great service for my vehicles over the years and I never once felt like I was being upsold or talked down to (that "Where's your husband" kind of attitude I've experienced in other places - ladies, you know what I'm talking about!) I can't praise them enough and the Service Department is one of the main reasons why I keep coming back. Keep up the good work! More

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Always the best service! ! Service department is always top notch! Arlen is a huge asset to your team! ! Service department is always top notch! Arlen is a huge asset to your team! More

by TMS0219 Verified Customer Verified Customer

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Have had two service appointments with New Motors & every thing went well. The work done was what was promised. I have worked John & Arlen for years & they do a great job. thing went well. The work done was what was promised. I have worked John & Arlen for years & they do a great job. More

by BOPRINCEBO Verified Customer Verified Customer

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I have been a customer of this dealership for 10 years and have always loved the service I have gotten from the service department and the sales department. I have bought three vehicles from this dealersh and have always loved the service I have gotten from the service department and the sales department. I have bought three vehicles from this dealership and they have always treated me and my family very well. They are never pushy and seem to always respect my loyalty. More

by RDLSUN Verified Customer Verified Customer

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Customer lounge clean well lit and comfortable seating. Service personnel friendly and efficient. It was a good experience overall. Service personnel friendly and efficient. It was a good experience overall. More

by DHIGBY Verified Customer Verified Customer

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Excellent! Thank you Jeremy for being helpful and personable at the front desk when I dropped off and picked up my vehicle. Thank you Arlin for always taking Thank you Jeremy for being helpful and personable at the front desk when I dropped off and picked up my vehicle. Thank you Arlin for always taking good care of my vehicle. I have many more miles to ride!!😄 More

by Nicole Verified Customer Verified Customer

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