Arlen Bird
Arlen Bird at New Motors Ford

Arlen Bird

Lead Service Writer

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.9
973 Reviews
4.9

973 Reviews

Write a Review

973 Reviews of Arlen Bird

October 20, 2026

Dealership Rating
Employee Rating

Always the best service! ! Service department is always top notch! Arlen is a huge asset to your team! More

by TMS0219
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

October 17, 2026

Dealership Rating
Employee Rating

Have had two service appointments with New Motors & every thing went well. The work done was what was promised. I have worked John & Arlen for years & they do a great job. More

by BOPRINCEBO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barney

Oct 19, 2026

New Motors Ford responded

Thank you for your kind review! We're pleased to hear that John and Arlen have consistently delivered on their promises. Your satisfaction is important to us, and we are committed to maintaining the quality and reliability you expect. We hope to see you again soon!

October 16, 2026

Dealership Rating
Employee Rating

I have been a customer of this dealership for 10 years and have always loved the service I have gotten from the service department and the sales department. I have bought three vehicles from this dealersh More

by RDLSUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Oct 19, 2026

New Motors Ford responded

Thank you for your wonderful review and for being a loyal client for 10 years. We're glad to hear that our team has consistently respected your loyalty and provided excellent service. We look forward to continuing to meet your needs in the future.

October 04, 2026

Dealership Rating
Employee Rating

Customer lounge clean well lit and comfortable seating. Service personnel friendly and efficient. It was a good experience overall. More

by DHIGBY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

Oct 06, 2026

New Motors Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 03, 2026

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Excellent! Thank you Jeremy for being helpful and personable at the front desk when I dropped off and picked up my vehicle. Thank you Arlin for always taking More

by Nicole
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barney

Oct 06, 2026

New Motors Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 01, 2026

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Employee Rating

Pleasant and timely. No problems.. nothing more to say. Have a nice day today and every day More

by dramy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

Oct 01, 2026

New Motors Ford responded

Thank you for sharing your positive experience! We're glad everything went smoothly and on time. Your feedback reinforces our commitment to quality service. Enjoy your day!

September 28, 2026

Dealership Rating
Employee Rating

They were very helpful and kind. They made us aware of what we just purchased and what we have that we can do for service. More

by kboxer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

Sep 29, 2026

New Motors Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our team was helpful and kind during your visit. We pride ourselves on transparency and expertise. We look forward to welcoming you back for future services.

September 23, 2026

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Employee Rating

answering machine needs some work on. over all like before great service thank you s More

by jaygrafius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

Sep 23, 2026

New Motors Ford responded

Jay, we're grateful for your review and happy to hear you enjoyed our service. Your comments on the answering machine are noted, and we'll strive to enhance it. Visit us again soon!

September 13, 2026

Dealership Rating
Employee Rating

50 dollars labor for an oil change. Milking money from a senior citizen. shame on your garage. I am second generation going to that garage, you have lost me as a customer. So my oil cha More

by drpaul7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Barney, Collin Mello

Sep 14, 2026

New Motors Ford responded

We sincerely apologize for your recent experience and the concerns you've raised about the cost of your service. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. Alternatively, you can contact our President, Allen Yingling, directly via 814-823-3869 or allen@newmotors.com. We value your long-term loyalty and are committed to improving our service.

September 10, 2026

Dealership Rating
Employee Rating

The personnel in the service dept were the same good people to work with but over 40percent increase in the cost of an oil change from the last time is a little ridiculous More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Mello

Sep 10, 2026

New Motors Ford responded

Thank you for sharing your thoughts. We apologize for any inconvenience caused by the increase in the oil change investment. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. Our team is committed to providing quality service, and we appreciate your feedback.

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