Arlen Bird
Arlen Bird at New Motors Ford

Arlen Bird

Lead Service Writer

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.9
967 Reviews
4.9

967 Reviews

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967 Reviews of Arlen Bird

September 28, 2026

Dealership Rating
Employee Rating

They were very helpful and kind. They made us aware of what we just purchased and what we have that we can do for service. More

by kboxer
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

September 23, 2026

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answering machine needs some work on. over all like before great service thank you s More

by jaygrafius
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

Sep 23, 2026

New Motors Ford responded

Jay, we're grateful for your review and happy to hear you enjoyed our service. Your comments on the answering machine are noted, and we'll strive to enhance it. Visit us again soon!

September 13, 2026

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50 dollars labor for an oil change. Milking money from a senior citizen. shame on your garage. I am second generation going to that garage, you have lost me as a customer. So my oil cha More

by drpaul7
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: John Barney, Collin Mello

Sep 14, 2026

New Motors Ford responded

We sincerely apologize for your recent experience and the concerns you've raised about the cost of your service. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. Alternatively, you can contact our President, Allen Yingling, directly via 814-823-3869 or allen@newmotors.com. We value your long-term loyalty and are committed to improving our service.

September 10, 2026

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The personnel in the service dept were the same good people to work with but over 40percent increase in the cost of an oil change from the last time is a little ridiculous More

by X
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Collin Mello

Sep 10, 2026

New Motors Ford responded

Thank you for sharing your thoughts. We apologize for any inconvenience caused by the increase in the oil change investment. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. Our team is committed to providing quality service, and we appreciate your feedback.

August 22, 2026

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Service department is great. Comfortable waiting room and covered drop off. I enjoy taking my Ford and Lincoln there. More

by JOHNHAGSTROM1969
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mccafferty

Sep 10, 2026

New Motors Ford responded

Thank you for sharing your experience with us. We're glad to hear you appreciate our service department and the comfort of our waiting room. We strive to provide a reliable and welcoming environment for all our guests. We hope to see you and your vehicles again soon!

August 17, 2026

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Been working with John & Arlen for many years, I feel they are quite knowledgeable & great to work with. More

by BOPRINCEBO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Barney

Sep 10, 2026

New Motors Ford responded

We appreciate your positive review! It's great to know that John and Arlen have been reliable and knowledgeable partners over the years. We look forward to welcoming you back!

August 13, 2026

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Bought a new Bronco in June. Malfunctioning instrumentation panel in front of steering wheel. They cannot fix it. I am not sure what to do with this vehicle. More

by Jeffrey
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hayden Loomis , Paul Dedionisio

Sep 10, 2026

New Motors Ford responded

Jeffrey, we apologize for the issues with your Bronco's instrumentation panel. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. We appreciate your feedback and are dedicated to providing expert service.

August 04, 2026

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Employee Rating

Great service Everything was done good great service very polite like always I will be back More

by richlilley8
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026

New Motors Ford responded

Rich, thank you for sharing your experience! We're happy to know you found our service great and our team polite. We strive for transparency and quality, and we look forward to serving you again.

August 04, 2026

Dealership Rating
Employee Rating

I don't have issues with the dealership, purchased two vehicles from there, this one is dead at 150000? More

by M109brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2026

New Motors Ford responded

Thank you for your feedback and for choosing us for your vehicle purchases. We understand your concern and are here to support you with any issues. We appreciate your trust and look forward to assisting you further.

August 04, 2026

Dealership Rating
Employee Rating

The service team is top notch, Arlene and John provide outstanding service They are very professional and knowledgeable. More

by rob52779
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026

New Motors Ford responded

Thank you for your kind words! We're thrilled to hear that Arlene and John provided you with outstanding service. Our team's professionalism and expertise are what we strive for. We look forward to welcoming you back!

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