Bob Ferrando Ford - Service Center

I have always been pleased with my experience at the service department. Have been treated kindly if I have a concern.Never had a problem at all. service department. Have been treated kindly if I have a concern.Never had a problem at all. More

First time at this dealer.. Customer service was great. They were upfront about initial diagnostic costs...prompt to call about issue and pricing. No complaints..service dept was knowledgeable and check ca They were upfront about initial diagnostic costs...prompt to call about issue and pricing. No complaints..service dept was knowledgeable and check cashier super friendly!! She even told me about Ford Rewards. I have owned a Ford for 20 years and first time I'm hearing about Ford Rewards!! Definitely will go back! More

As always, exceptional service! Explained what was wrong in a way I could understand. They fixed the problem in no time at all. Even washed my car which I appreciated very much in a way I could understand. They fixed the problem in no time at all. Even washed my car which I appreciated very much More

Your service department is first rate. I had a recent problem with brakes and rotors on my leased 2018 Explore which had less than 25,000 miles. The service manager, John was outstanding in resolving my problem with brakes and rotors on my leased 2018 Explore which had less than 25,000 miles. The service manager, John was outstanding in resolving my issues. I will stay a loyal Ford customer because of this exceptional experience. More

As always, the Bob Ferrando Dealership did a fantastic job with the friendliness, courtesy and the knowledge in their craft. Over the years I dealt with many dealers' service departments but this happens job with the friendliness, courtesy and the knowledge in their craft. Over the years I dealt with many dealers' service departments but this happens to be the best. No matter which question that I had concerning my vehicle there was either an answer within seconds or at times an answer before I could get the words out of my mouth. I always come away from the service department with a confidence that the work was performed in a professional manner. Great Job!!! More

always feel that I am taken care of. feel good being part of Ferrando Ford family. the Servic e Dept is exceptional.makes you feel that they want to do the best that they can for you. part of Ferrando Ford family. the Servic e Dept is exceptional.makes you feel that they want to do the best that they can for you. More

Everything was great, as expected fine fine fine fine fine fine fine fine fine fine fine fine fine really fine really fine really fine reall expected fine fine fine fine fine fine fine fine fine fine fine fine fine really fine really fine really fine reall More

This kid took the bull by the horns. Seeing an opportunity because I was there so early and they had a mechanic ready to roll, they started my recall immediately at eight. And was done by 830.!?! opportunity because I was there so early and they had a mechanic ready to roll, they started my recall immediately at eight. And was done by 830.!?! Who does that anymore? I don’t know but thank you to the service manager and mechanic who worked on my old 2010 Ford edge like I just bought it :-) Bob knows me thanks a lot Bob More

I was very pleased with there service. I was very happy they gave me a loaner to use since I live in North East. I would recommend to everyone. they gave me a loaner to use since I live in North East. I would recommend to everyone. More