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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,481 Reviews

1,481 Reviews of Bob Ferrando Ford - Service Center

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May 04, 2021

This service department is one of the best I have ever seen. They were extremely professional and also very accommodating in our time of need. They repaired our vehicle with a smile at a very reasonable p More

by Pmcjrmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
May 04, 2021

Friendly, businesslike, efficient. Car was inspected and when I went to the waiting area which was filled to COVID Capacity one of the employees offered me coffee and directed me to another area to wait . More

by lmgstrobel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
May 03, 2021

Fast and friendly! Everything went smoothly, informative and priced well. Will define coming back for any additional work that I may need done. Thank you! More

by Lynnk02085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Garber, Doug Casane
May 01, 2021

When I got to Bob's Ford Lincoln company the customers that work there was very helpful and they did a good job on my car and I like the free she ate all you guys that worked on my car thank you More

by reveta2016ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2021

I have always been very pleased with the service, customer service and professionalism — the reason I always return. My car is 2013 Lincoln MKX— still love this car. More

by Chuck and Linda T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Garber, Doug Casane
April 22, 2021

I spoke exclusively with Doug from the service dept while my Ford Focus was being worked on. I was impressed with the customer service. They were able to give me an appointment 10 days sooner than another de More

by joeoehmichen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Casane
April 21, 2021

I’ll never take my truck anywhere else. You guys are awesome. I really appreciate the honesty and top notch workmanship. I also respect that you don’t try to upsell me like crazy. If work is recommended More

by vmvacca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
April 21, 2021

Great service , had issue with car and stopped in and they took care of it and got be back on the road in no time . More

by INDYCGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
April 17, 2021

Arlen always takes good care of me and my Escape. If there's a problem, he explains what it is and how to fix it. More

by bemeeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2021

The dealership is Customer oriented. I was most appreciative of having a driver pick up and return my s u v. I will use the service again. More

by PATRICIA.STUBBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who did any part of the service.
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