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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,468 Reviews

1,468 Reviews of Bob Ferrando Ford - Service Center

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April 02, 2021

Did a great job of taking care of all of the issues with my Continental. Their service personnel always aim to please. John took good care of me! More

by Terry Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2021

As always everyone is so helpful, kind and good at explaining anything. You make it easy for me from start to finish. I’ll be back of course. More

by LSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
April 02, 2021

Top notch customer service and efficiency....always furnish a timeline for repair and offer rental car if available....John Barney has always been good to us.... More

by BUTTERCUP6653
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2021

Service department came through again with the help I needed quickly. Arlen helped fit me in the schedule and the part I needed was in stock and installed no problem. More

by JR556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

Service department takes great care of me. Always have a loaner car for me. I always deal with Arlan he knows how to get to the bottom of the problem. More

by kimcdanielson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven McInchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

I bought my first new truck,F150, at Bob Ferrando ‘s in ‘97 . The staff treated us like we were buying a Bentley. Great people and great vehicles. I have owned Fords for forty years and that’s the best pla More

by Bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Casane
March 19, 2021

Ferrando’s is my first choice whenever service is needed for my vehicle. The staff are friendly and knowledgeable. My service work this last time was completed in a timely manner and service cost was very r More

by MCCREAG47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
March 18, 2021

Great job by the Service Department. From scheduling to the day of service. Informing me of what was wrong and what needed to be done. Having the rental available when I arrived and the ease of returning w More

by JIMPOT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Great customer service. Friendly accommodation are wonderful and quality of service is above average. I would recommend bob Fernando to any and all ford owners. More

by LSLUPSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven McInchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
March 15, 2021

Called on Wednesday for an oil change and tire rotation. I also needed a turn single light replaced. Arlen got me in Saturday morning first thing to fit my schedule. Service was fast, friendly and info More

by punter3013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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