This service department is horrible. I bought a new 2009 Chevrolet Silverado 2500HD. I rotated the tires myself as i was going on a trip cross country the next day. The check tire light came on after the rotation and i knew the tire sensors had to be "reset" by the dealership which only takes about five minutes total for all four wheels. I drove to the dealership and told the service department at BOB FISHER CHEVROLET in Reading, Pa that i was due to go on a trip early the next day and asked if they could reset the tire sensors before my trip. You think i asked them to rebuild the engine or something, first reponse from them was well we dont think we can do it today, if we even can do it you will have to wait at least 3 1/2 hours and it will cost you 39.95. I was in disbelief, after spending 40,000 on a new pickup there, this is the treatment i received over a lousy five or ten minutes it would have taken them to fix it. I immediately drove to OUTTEN CHEVROLET in Hamburg, Pa. I explained to them what I needed and asked them if they could help me out. There response was was SURE we will help you out. Even though i could see they were very busy and i did not even buy the truck there(big mistake) . Within 15 minutes i had my truck back with the wheel sensors reset. I asked them how much i owed them and the response was you dont owe us anything, WOW,now thats the service I expected from BOB FISHER CHEVROLET. Needless to say i will never return to BOB FISHER CHEVROLET for ANYTHING, SALES OR SERVICE. OUTTEN CHEVROLET gets all of my business now. Do yourself a favor and stay away from BOB FISHER CHEVROLET.
PS, I also filed a formal complaint with General Motors over this treatment by BOB FISHER CHEVROLET.