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Bob Hook Chevrolet

Louisville, KY

4.9
1,524 Reviews

4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,524 reviews

July 21, 2018

Broderick Huff Broderick is a first class guy his customer service is second to no other salesman and he will do everything in his power to make you sure you leave w More

by ddcars01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Broderek Huff
Jul 28, 2018 -

Bob Hook Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 20, 2018

Very good I texted the service advisor & he responded very quickly & even stayed a little later so I could stop by while he was ther. Always very nice, patient More

by Willow8686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Hurt
Jul 26, 2018 -

Bob Hook Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 20, 2018

Best Car-Buying Experience Ever Our first time at Bob Hook and, boy, were we impressed! We got a very good deal, which was great, but beyond that, the whole transaction was just exc More

by Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Richard Goss
Jul 26, 2018 -

Bob Hook Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

Jul 26, 2018 -

Deb responded

Somehow I neglected to give Richard Goss the 5 stars he deserves, too! Helpful, knowledgeable and personable!

July 19, 2018

Bob Hook employees are like family😃 This dealership is awesome. My family and I are repeat customers for several years. I was within 2 minutes of this location and moved over an hour awa More

by mcphersont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Bryan Cook, Tim Sanders
Jul 26, 2018 -

Bob Hook Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Hook Chevrolet and we hope to see you again soon! We hope you have a great day!

July 19, 2018

Fantastic Great sales staff and friendly service 3rd vehicle bought here will always come back service department was very courteous and friendly was there with More

by Hinkle 321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hook III, Jason Dugger, William Dabney, Bryan Cook, Bob Hook Jr., Jennifer Johnson, Keith McDonald
Jul 26, 2018 -

Bob Hook Chevrolet responded

Hi there, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

July 19, 2018

No help? Have a little squeaking when I turn on my air conditioning. Called Monday, they told me to bring it in Thursday morning at 8 AM. They would check to s More

by Car
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Hurt
Jul 20, 2018 -

Bob Hook Chevrolet responded

Thank you for sharing this experience because we do listen to any negative reviews. I've asked our Service Manager, Bryan Cook, to look into this specific day and any reasons for the delay. This is not the communication and experience that we expect for our customers. Thanks again, and we appreciate the opportunity to discuss.

July 19, 2018

Bill Dabney is AWESOME!! Bill is AWESOME because I was in a blind and him and Jason Dugger got together and worked some magic for me. THANKS GUYS SO MUCH More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Jul 26, 2018 -

Bob Hook Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!

July 17, 2018

First Car Purchase!! This was my first time buying a car and everyone at Bob Hook made it a pleasant and easy experience for me. Several staff members greeted me and welco More

by kcs1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hagan, Mike Higdon, Ralph Slucher, Richard Goss
Jul 18, 2018 -

Bob Hook Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Bob Hook Chevrolet

July 16, 2018

Cut to the chase, had what I was looking for This dealership was straight forward and the Max, our sales consultant was very helpful to me, cut to the chase on the pricing, and even filled up the More

by Jacorn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger, Kristan Banks
July 16, 2018

Professional & Trustworthy This is the 2nd vehicle that we have purchased from Bob Hook Chevrolet. We found Mr. Dabney to be very professional and was willing to talk with us ab More

by Journey2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Jul 17, 2018 -

Bob Hook Chevrolet responded

Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

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