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Bob Hook Chevrolet

Louisville, KY

Overview
Employees
Reviews
Vehicles
4.9
1,393 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,393 reviews

November 08, 2023

Bill Dabney was such an amazing sales person and the dealership is always amazing. Thank you for all your help and getting me my new car. More

by sunnysunshine212000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Bob Hook Chevrolet responded

Hi sunnysunshine212000, Thank you for your 5-star review. We are delighted to hear Bill was excellent throughout your visit. Thank you for choosing Bob Hook Chevy for all your vehicle needs. We are looking forward to working with you in the future. Sincerely, Bob Hook III General Manager

Helpful
November 08, 2023

We worked with Max Minzenberger at Bob Hook and he was awesome! He followed up when he said he would, and the information he provided was accurate! Probably one of the easiest experiences we’ve had pur More

by colbertky
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Bob Hook Chevrolet responded

Hi colbertky, Thank you for your 5-star review. We are delighted to hear Max was excellent throughout your visit. We hope to see you soon. Sincerely, Bob Hook III General Manager

Helpful
November 07, 2023

Friendly and very professional. Love my sales rep Bill Dabney. He walked me thru everything More

by Jomena1948
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Bob Hook Chevrolet responded

Hi Jomena1948, Thank you for your 5-star review. We are delighted to hear Bill was excellent throughout your entire purchase. Thank you for choosing Bob Hook Chevy. We hope to see you soon. Have a great day. Sincerely, Bob Hook III General Manager

Helpful
November 04, 2023

Beware of salesman James Harris and this dealership Bought a used car on 10/11 engine light 10/30. Sales manager stated that they would not help me with repairs over $1,000 worth of work now necessary More

by martinaheubank
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bob Hook III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Dugger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Hagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Higdon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Bob Hook Chevrolet responded

Thank your for your feedback, Ms. Eubank, I'm sorry that you feel this way. I was out of town when I received your email and wanted you to get a quick response from someone in the dealership that day. I'd be happy to speak with you about your experience. I understand you purchased an older vehicle that was sold "as is" and even took it to your own mechanic you recommended you purchase the vehicle. I'm sorry that it needed a repair so early into your ownership. We have been honest and transparent throughout your entire purchase process. Sincerely, Bob Hook III General Manager

Nov 06, 2023 -

martinaheubank responded

You may always call me,my phone number is listed on my contact information.

Helpful 1
November 04, 2023

I’m very happy with my 2023 Chevy Trailblazer purchase. There was a little bit of confusion on which RS model I wanted, but Jimmy Harris was exceptional at resolving the issue and getting me out of there w More

by Shelby Stribling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Bob Hook Chevrolet responded

Shelby, We're thrilled to hear that you're delighted with your 2023 Chevy Trailblazer purchase! We apologize for the initial confusion but are pleased that Jimmy Harris went above and beyond to resolve the issue and ensure you drove away with the perfect vehicle. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to Jimmy. Enjoy your new Trailblazer, and if you ever need assistance in the future, we're here to help. Safe travels! Sincerely, Bob Hook III General Manager

Helpful
November 03, 2023

Bob hook is the best. Max was great. Highly recommend. This is the 13th car my family has purchased there. Will be back for #14! More

by Lindsay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hook III
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hook Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Bob Hook Chevrolet responded

Lindsay, We're delighted to hear that Max provided you with an exceptional car-buying experience at our dealership! Thank you for your continued loyalty and for trusting us with your 13th purchase. We look forward to assisting you with your 14th car in the future. Your recommendation means a lot to us, and we're here to serve your automotive needs whenever you're ready. Safe travels! Sincerely, Bob Hook III General Manager

Helpful
November 03, 2023

Our salesman Max Was very knowledgeable of the suv we were looking for and he brought several down for us to look at More

by rlhrentals01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Mills
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Nov 06, 2023 -

Bob Hook Chevrolet responded

rlhrentals01, We appreciate your kind words and are thrilled to hear that Max's knowledge and helpfulness made your SUV shopping experience a positive one. Providing a selection of options for you to explore is always our goal. If you have any more questions or need further assistance, please don't hesitate to reach out. Safe and happy driving in your new SUV! Sincerely, Bob Hook III General Manager

Helpful
November 02, 2023

The company I work for has bought several cars from Bob Hook. Our salesman is John Knotts and he is great. He gets us just what we are looking for and makes the process of buying a vehicle so easy. We will More

by acctpay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Bob Hook Chevrolet responded

Hi acctpay, We appreciate your 5-star review. We are delighted to hear John was excellent throughout your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Bob Hook III General Manager

Helpful
November 01, 2023

Max is wonderful! He will help with all your needs! Everyone there is very nice! More

by Hoopstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Bob Hook Chevrolet responded

Hi Hoopstar, Thank you for your 5-star review. We are delighted to hear Max was helpful with your purchase. We are looking forward to seeing you soon. Take care. Sincerely, Bob Hook III General Manager

Helpful
November 01, 2023

I just bought a 2023 Chevy Silverado. It was clearly cheaper than any other dealership in the Louisville/Southern Indiana area. Rachel Calvert from Bob Hook Chevrolet made purchasing More

by jbroady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Calvert
Report | Print
Nov 02, 2023 -

Bob Hook Chevrolet responded

Hi jbroady, Thank you for your 5-star review. We are glad to hear Rachel purchased your new vehicle excellently. We hope to see you soon. Take care. Sincerely, Bob Hook III General Manager

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