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Bob Hook Chevrolet

Louisville, KY

4.9
1,526 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,526 reviews

October 01, 2024

Thank you John Knotts for the exceptional service! We have purchased a few trucks for our business with John's help. He is always friendly, knowledgeable and helpful. Always a great experience. More

by officemgr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Knotts
Oct 01, 2024 -

Bob Hook Chevrolet responded

officemgr, Thank you for your kind words! We're thrilled to hear about your positive experiences with John Knotts. His commitment to providing friendly, knowledgeable service truly makes a difference. We appreciate your continued trust in us for your business needs, and we look forward to assisting you with future purchases. Your satisfaction is our top priority! Sincerely, Bob Hook III General Manager

October 01, 2024

Bill Dabney was my salesman. I have brought my last 2 ( car and Truck ). Bill has always answered my questions, returned my calls and instructed me in how to operate my new pur More

by Valspencer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Dabney, Mike Higdon, Cecelia Browning
Oct 01, 2024 -

Bob Hook Chevrolet responded

Valspencer, Thank you for your wonderful feedback! We're delighted to hear about your positive experiences with Bill Dabney. His dedication to providing excellent customer service and ensuring you feel confident with your purchases is truly commendable. We appreciate your loyalty and look forward to assisting you with your future vehicle needs! Sincerely, Bob Hook III General Manager

September 21, 2024

No nonsense dealership with knowledgeable sales people. Greg Coleman guided me through a special build on a ‘25 Silverado and got me every discount available. We started this build back in May and my trade More

by Lee.50terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Coleman
Sep 23, 2024 -

Bob Hook Chevrolet responded

Hi Lee.50terry, We're thrilled you had a great experience! Visit us again soon for more outstanding service. Sincerely, Bob Hook III General Manager

September 20, 2024

Had an awesome experience at Bob Hook Chevrolet working with Bill Dabney! Bill made the entire process of buying my 2025 Chevy Trax Activ a breeze. He’s laid-back, honest, and doesn’t mess around with pric More

by Kyle.fischer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Mike Higdon
Sep 20, 2024 -

Bob Hook Chevrolet responded

Hi Kyle.fischer, Your satisfaction is our motivation! We're glad you had a positive experience with us. Sincerely, Bob Hook III General Manager

September 18, 2024

Greg was very easy to work with and made buying my first car quick and simple. More

by Laurenjeff02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Greg Coleman
Sep 18, 2024 -

Bob Hook Chevrolet responded

Hi Laurenjeff02, Thank you for the fantastic review! We're excited to welcome you back for more great deals. Sincerely, Bob Hook III General Manager

September 13, 2024

Our experience was very nice one. Max made it very easy. It had been so long since we had bought a new car. Max went over everything and showed us how it worked. He was very patient, More

by Cloddiadean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger, Cecelia Browning
Sep 16, 2024 -

Bob Hook Chevrolet responded

Hi Cloddiadean, Thank you for the fantastic review! We're excited to welcome you back for more great deals. Sincerely, Bob Hook III General Manager

September 12, 2024

Easy process! I love how I wasn’t pressured into buying a car the day I originally visited. Great customer service! More

by L Weaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
Sep 13, 2024 -

Bob Hook Chevrolet responded

Hi L Weaver, We're glad we could meet your expectations! Looking forward to your next visit. Sincerely, Bob Hook III General Manager

August 30, 2024

Courtesy, efficient and well maintained. No problem viewing several choices for purchase and immediately offered a test drive. Would reccomend to friends and family. More

by infantino.stephen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Coleman
Aug 30, 2024 -

Bob Hook Chevrolet responded

infantino.stephen, Thank you for the positive feedback! We're delighted to hear that you found our service courteous, efficient, and well-maintained. We're glad you had a great experience viewing our options and taking a test drive. Your recommendation means a lot to us, and we look forward to assisting your friends and family in the future! Sincerely, Bob Hook III General Manager

August 30, 2024

Waited three hours to get a headlight replaced. I was told it was fixed but when i got home i saw they hadn't done anything.There was no charge and no service ticket.I should have figured something More

by warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Gahimer
Aug 30, 2024 -

Bob Hook Chevrolet responded

Warren, thanks for your feedback, and we appreciate the opportunity to make this right. I understand you had replaced the bulb already and we found a loose connector. As soon as we plugged that in the headlight was working, and we didnt want to charge you since it was a quick fix. We're puzzled why its not working now, but I understand you have spoken with John already about stopping in so that we can take a look. Thanks again!

August 29, 2024

We had a great experience here at the dealership. Very friendly and professional, no pressure at all. Highly recommend! More

by brianp0204
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
Aug 29, 2024 -

Bob Hook Chevrolet responded

Brian, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our friendly and professional team. Our goal is to provide a no-pressure environment for all our customers. We appreciate your recommendation and look forward to serving you again! Sincerely, Bob Hook III General Manager

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