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Bob Hook Chevrolet

Louisville, KY

4.9
1,522 Reviews

4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,522 reviews

September 18, 2024

Greg was very easy to work with and made buying my first car quick and simple. More

by Laurenjeff02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Greg Coleman
Sep 18, 2024 -

Bob Hook Chevrolet responded

Hi Laurenjeff02, Thank you for the fantastic review! We're excited to welcome you back for more great deals. Sincerely, Bob Hook III General Manager

September 13, 2024

Our experience was very nice one. Max made it very easy. It had been so long since we had bought a new car. Max went over everything and showed us how it worked. He was very patient, More

by Cloddiadean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger, Cecelia Browning
Sep 16, 2024 -

Bob Hook Chevrolet responded

Hi Cloddiadean, Thank you for the fantastic review! We're excited to welcome you back for more great deals. Sincerely, Bob Hook III General Manager

September 12, 2024

Easy process! I love how I wasn’t pressured into buying a car the day I originally visited. Great customer service! More

by L Weaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
Sep 13, 2024 -

Bob Hook Chevrolet responded

Hi L Weaver, We're glad we could meet your expectations! Looking forward to your next visit. Sincerely, Bob Hook III General Manager

August 30, 2024

Waited three hours to get a headlight replaced. I was told it was fixed but when i got home i saw they hadn't done anything.There was no charge and no service ticket.I should have figured something More

by warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Gahimer
Aug 30, 2024 -

Bob Hook Chevrolet responded

Warren, thanks for your feedback, and we appreciate the opportunity to make this right. I understand you had replaced the bulb already and we found a loose connector. As soon as we plugged that in the headlight was working, and we didnt want to charge you since it was a quick fix. We're puzzled why its not working now, but I understand you have spoken with John already about stopping in so that we can take a look. Thanks again!

August 30, 2024

Courtesy, efficient and well maintained. No problem viewing several choices for purchase and immediately offered a test drive. Would reccomend to friends and family. More

by infantino.stephen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Coleman
Aug 30, 2024 -

Bob Hook Chevrolet responded

infantino.stephen, Thank you for the positive feedback! We're delighted to hear that you found our service courteous, efficient, and well-maintained. We're glad you had a great experience viewing our options and taking a test drive. Your recommendation means a lot to us, and we look forward to assisting your friends and family in the future! Sincerely, Bob Hook III General Manager

August 29, 2024

We had a great experience here at the dealership. Very friendly and professional, no pressure at all. Highly recommend! More

by brianp0204
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
Aug 29, 2024 -

Bob Hook Chevrolet responded

Brian, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our friendly and professional team. Our goal is to provide a no-pressure environment for all our customers. We appreciate your recommendation and look forward to serving you again! Sincerely, Bob Hook III General Manager

August 28, 2024

My car broke down on the way from Florida to go visit my family. So when I get here I need a new car and Bob Hook Chevy hooked me up. They didn't have the color I wanted but they found one and brought it to More

by pinkyle60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Kelly Byrd
Aug 29, 2024 -

Bob Hook Chevrolet responded

Pinky, Thank you for sharing your experience! We're delighted to hear that Kelly Byrd, Bill Dabney, and Jason went above and beyond to assist you with your new Equinox. It’s our pleasure to make sure you’re taken care of, especially during such a crucial time. We appreciate your kind words and hope you enjoy your new car! Sincerely, Bob Hook III General Manager

August 22, 2024

I had another great experience buying and trading my car William Dabney make sure I get the best deal More

by Paulae808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Dabney
Aug 23, 2024 -

Bob Hook Chevrolet responded

Paulae808, Thank you for sharing your positive experience! We're thrilled to hear that William Dabney ensured you received the best deal when buying and trading your car. We strive to make every transaction smooth and beneficial for our clients, and we're glad to have met your expectations once again. We look forward to serving you in the future! Sincerely, Bob Hook III General Manager

August 14, 2024

The Dealership and everyone involved in the trade of our car and the purchase of the new car was very helpful and knowledgeable and Our Salesman William Dabney was informative and knowledgeable and made us More

by susanhpugh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Dabney, Rachel Calvert
Aug 14, 2024 -

Bob Hook Chevrolet responded

Susan, Thank you for sharing your experience! We're delighted to hear that William Dabney and our team made your car trade and purchase a positive and comfortable experience. We appreciate your recommendation and are grateful for your trust in Bob Hook Chevrolet. We look forward to serving you again in the future! Sincerely, Bob Hook III General Manager

August 13, 2024

I have never been in and out of a dealership as quickly and as smoothly as here! Bill Dabney is the way to go, he made the transition smooth, was fast and accurate with all the information he gave me! Woul More

by Melissa Delaine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Dabney, Cecelia Browning
Aug 14, 2024 -

Bob Hook Chevrolet responded

Melissa, Thank you for your wonderful feedback! We're thrilled to hear that Bill Dabney provided you with such a smooth and efficient experience. It's great to know that everything went quickly and seamlessly for you. We appreciate your recommendation and look forward to serving you again at Bob Hook! Sincerely, Bob Hook III General Manager

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