Bob Howard Acura

GM, service department, & techs completely incompetent. Don't bother shopping here. Even when they promise things (IN WRITING!!!), they fail to deliver. The used car I bought from them was in their shop 3 t Don't bother shopping here. Even when they promise things (IN WRITING!!!), they fail to deliver. The used car I bought from them was in their shop 3 times after I bought it to fix a simple oil leak that, among other things (brake pads, rotors, alignment), was promised to be fixed prior to me driving it off the lot. After three attempts of them supposedly fixing everything, and written proof three separate times from an independent certified shop proving it wasn't fixed [this is fraud btw] the GM (Ray) is discrediting both of us and thinks I'm making stuff up because "his techs saw no leak, even after dye testing it" and I quote "They're trying to upsell you." The other shop physically walked me out and showed me every single time it was profusely leaking, no black light needed. The best part is that the independent shop refused to fix the leak when asked on the 3rd visit, knowing the ongoing feud. So what exactly were they upselling...? One of the other 'fixes' was an alignment. The other shop flagged it all three times. This dealer claims it was correct all three times. Mr. Ray's proof? "I drove it, it's fine." Yeah, because I'm sure your butt dyno is calibrated far more accurately than a multi-thousand dollar machine that measures to fractions of a single degree. Again, this is the GM. Good luck getting them to fulfill ANYTHING in your deal. Even having literally EVERYTHING in writing, they'll jerk you around like a fool. Well, this fool isn't fooling around, nor will my lawyer. Never again. More

Other than the rude booking agent, service was great I will try and book directly with my service agent next visit in lieu of the general line to have a better experience. Service was great. I will try and book directly with my service agent next visit in lieu of the general line to have a better experience. Service was great. More

It’s all about the follow thru I wish I could say my experience was perfect but it wasn’t. In the end what matters is a great sales team, and great service team and the willingness I wish I could say my experience was perfect but it wasn’t. In the end what matters is a great sales team, and great service team and the willingness to do everything they could to make it better. Coby and Josh were the only reasons my experience where as good as it was. Hoping this Acura turns out to as good as its reputation More

MaintenanceMinder Thought I needed new brake pads. They performed a multi-point inspection with the oil change & found the brake pads were fine. They even provided a lo Thought I needed new brake pads. They performed a multi-point inspection with the oil change & found the brake pads were fine. They even provided a loaner vehicle. More

Friendly and Efficient Service Recent updates to the Acura service model have resulted in more competitive pricing on a lot of services, but I love that I can schedule an oil change Recent updates to the Acura service model have resulted in more competitive pricing on a lot of services, but I love that I can schedule an oil change and not worry about it taking 4 hours! And....they'll wash and vac it if needed. That's service! More

Flat Tire I had a flat tire on my 75 mile drive to work. The tire had to be replaced, and the car needed to be towed. Cort and Bob Howard were very helpful an I had a flat tire on my 75 mile drive to work. The tire had to be replaced, and the car needed to be towed. Cort and Bob Howard were very helpful and taking care of my situation and stress More

Quick and Painless Professional people, not pushy - was able to get in and out quickly. The over all process was very great. Will buy again from this dealer Professional people, not pushy - was able to get in and out quickly. The over all process was very great. Will buy again from this dealer More

Service Rave Thank you Tony for understanding my expectations for taking care of the installation of my front and rear sensors on my ‘19 TLX. I appreciate the com Thank you Tony for understanding my expectations for taking care of the installation of my front and rear sensors on my ‘19 TLX. I appreciate the communication and keeping me in the loop of the status, even if there wasn’t an update. Thanks again! More

Bought a new Acura RDX I was dreading having to go out and shop for a car because it is always a pain! Gandhi and Chris made my car buying experience pleasurable. I did not I was dreading having to go out and shop for a car because it is always a pain! Gandhi and Chris made my car buying experience pleasurable. I did not wait for hours to get answers to my questions. The paperwork was completed in record time. Very impressed with the great customer service More

Great service Great friendly seservice. I had scheduled an appointment online and they were ready for me. Price was good and quility of work was perfect. Will come Great friendly seservice. I had scheduled an appointment online and they were ready for me. Price was good and quility of work was perfect. Will come back. More